Flow Toyota of Charlottesville

Leslee made herself available to me and was great to work with. She worked hard to find me the custom Toyota Hylander of my dreams! The sales manager was also very accommodating and friendly. with. She worked hard to find me the custom Toyota Hylander of my dreams! The sales manager was also very accommodating and friendly. More

This was hands down the best car experience I’ve ever had. I knew what I wanted before we ever came to the store. They got it from another dealership and 1.5 hours later we were out with our new car. Tha had. I knew what I wanted before we ever came to the store. They got it from another dealership and 1.5 hours later we were out with our new car. Thank you Tiffany and Annie! More

Everyone is always so nice get ya in and out quick. Never had a problem and will keep coming back for my service. Thank you had a problem and will keep coming back for my service. Thank you More

After reading all these wonderful reviews, I wonder why my experience is so different. When I called to make an appointment to fix a recall it took a month to actually get an appointment. When I objected, my experience is so different. When I called to make an appointment to fix a recall it took a month to actually get an appointment. When I objected, I was told recalls are done on a limited basis (too bad for the recall customers). When I finally got my vehicle in, they had it 8 hours for what was suppose to be a 1 hour fix. When I picked my vehicle up I found that they did nothing to it except to inspect it and order parts)you would think parts would be in stock for recalls, especially after having a month to get the parts needed). Having heard nothing from Umansky for two weeks, I called to find out what was going on. My appointment was scheduled another week out. Now, I’ve had my vehicle back for a week and the engine light is still on. I called to find out if it’s suppose to go out by itself, if the technician was supposed to turn it out, or if there is still a problem with the vehicle. Of course, no one answered the phone. Left a message...no return call! More

Had simple oil change -tire rotat. maintenance. Dropped off car @ 10:00AM and the courtesy shuttle took me back to the UVA Med Center where I work. Usually I hear fr someone @ 1:00PM or 2 what the status i off car @ 10:00AM and the courtesy shuttle took me back to the UVA Med Center where I work. Usually I hear fr someone @ 1:00PM or 2 what the status is, but this time I had to call and Ernest told me that he had not received the paper-work to give to the mechanics to get the car in line for the maintenance. So he moved it up in the queue but by that time the guy driving the shuttle was now gone for the day. Various people I called- multiple times- seemed either confused or indifferent that I might not be able to get back from the UVA Med Center to get my car. After I insisted that I be picked up so I could get my car, Ernest himself came and picked me up. I really appreciate his attending to this, but this experience was new for me at Umansky -usually everyone is receptive and helpful/responsive. I was prevented from doing timed activities on that day because I had no reliable info on when I might have to leave to go get my car. This was the opposite of convenient. I must've called 6-7 times. IT WAS AN OIL CHANGE! C'mon! More

I really enjoy working with a service rep that I can count on. I can rely on Lindsey to review service needs and make quality recommendations based on vehicle use and mileage. We recently replaced our t count on. I can rely on Lindsey to review service needs and make quality recommendations based on vehicle use and mileage. We recently replaced our tires and Jason in parts gave a solid recommendation. After driving on our new tires we certainly agree with his choice. We trust Umansky Toyota and look forward to working with them in the future. More

I just completed an annual service (15k), and I had no problems scheduling - drop off - or pick up. They also have a great shuttle service. Quality service all around - employee's are proud to work there problems scheduling - drop off - or pick up. They also have a great shuttle service. Quality service all around - employee's are proud to work there and it shows! More

Went in for my yearly inspection. Made the appointment online (very easy). I had to wait to get it done but it didn't take too long and I was in and out. Nice and easy. online (very easy). I had to wait to get it done but it didn't take too long and I was in and out. Nice and easy. More

Your salesman was professional and pleasant in every way, and while your sales manager drove a hard bargain he was fair.....We were pleasantly surprised to receive a small refund a few days after our purchas and while your sales manager drove a hard bargain he was fair.....We were pleasantly surprised to receive a small refund a few days after our purchase, for reasons we did not and do not understand, but it speaks well of your honesty. More

The lady signed me in was great! She taught me how to raise/lower driver’s seat. Sorry but I don’t know her name. raise/lower driver’s seat. Sorry but I don’t know her name. More