Flow Toyota of Charlottesville

My husband and I bought a used Toyota Tacoma yesterday. Piero Huaira and Samir Yori were the 2 sales consultants we dealt with in purchasing the vehicle in a 2 day time period, Piero Huaira the first day a Piero Huaira and Samir Yori were the 2 sales consultants we dealt with in purchasing the vehicle in a 2 day time period, Piero Huaira the first day and Samir Yori. The 2 salemen knew their jobs and the transition from one saleman to the other was smooth and efficient. Likewise our finance person, Forrest Rosser was clear in explaining all during that process. Many thanks to all for making this such a good experience. More

Charles is my go to person at Flow Toyota of Charlottesville. He was able to order the car to my specifications. He made the car buying process easy and enjoyable. He is responsive through te Charlottesville. He was able to order the car to my specifications. He made the car buying process easy and enjoyable. He is responsive through texts and offers customer loyalty beyond the car purchase. I will definitely be back as long as he is employed there! More

Dealership discounted me at every step, including calling rather than emailing price and multiple annoying phone calls. The salesman (Shamir )assigned to me, made me wait 15 minutes and after I specifically rather than emailing price and multiple annoying phone calls. The salesman (Shamir )assigned to me, made me wait 15 minutes and after I specifically told him the day before I arrived that my main purpose, was to come and sit in and drive the specific model informed me that that car is been sold. He did not listen to any request, and totally ignored what I wanted. Although I think I might like to buy a Toyota vehicle, I will not be buying it from Flow Toyota. More

Stay far away from this place, take your business elsewhere. Worst vehicle buying experience I’ve ever had. First red flag should have been when they said they’d take off $500 for a 5 star review. Th elsewhere. Worst vehicle buying experience I’ve ever had. First red flag should have been when they said they’d take off $500 for a 5 star review. Then the woman who does the loan paperwork is a complete moron. I sat in this dealership over 4 hours, finally got to sign paperwork on a new vehicle purchase. The woman who was in charge of the paperwork/loan is extremely rude, unprofessional, and pushy. She got a huge attitude when we wouldn’t take the extended vehicle warranty or any extras. Then mid sign said we were committing fraud because a mother was purchasing a vehicle for the daughter and not for herself. She stormed out and refused to sign the paperwork for the loan of the car. Unbelievable! Don’t waste your time at this place, go somewhere with professional people. More

I have been a loyal Toyota owner for many years, and I have always had my vehicles serviced at the Toyota dealership on Pantops Mountain here in Charlottesville, VA. When Flow took over the dealership, I have always had my vehicles serviced at the Toyota dealership on Pantops Mountain here in Charlottesville, VA. When Flow took over the dealership, I was thrilled because of their reputation for great service and customer satisfaction. From excellent mechanics like Kyle and Seth, to stellar customer service representatives like Amy Phillips, I have to say it is a pleasure to take my vehicle there for routine service. Also, I wouldn't think of purchasing a Toyota from anyone else but Leslee Parsons who has gone the extra mile for me in the past. Flow Toyota has a family, friendly atmosphere which is evident from Charles the courtesy van driver who will take you where you need to go while your vehicle is being serviced, to the service and sale managers who make certain everything is running smoothly. Thank you, Flow! Keep up the great work! More

Extremely rude on the phone regarding maintenance on my truck. Completed 1/3 of services I requested. Attempted to strong arm me into getting significantly more maintenance than required (2021 Tacoma with truck. Completed 1/3 of services I requested. Attempted to strong arm me into getting significantly more maintenance than required (2021 Tacoma with 30k miles, wanted an oil change) and they wanted me to get an alignment, brake fluid changed, attempted to charge me for tire rotation, new filters which were not indicated (self-inspected per usual protocol at oil changes). They never discussed the cost of the service. None of this is indicated by wear on the truck or general service knowledge on vehicles, particularly new vehicles. More

If I could rate it a zero I would. Customer service is absolute 💩 I went in today for a tire rotation and oil change. Gave my service advisor a coupon for the oil change to be free. S Customer service is absolute 💩 I went in today for a tire rotation and oil change. Gave my service advisor a coupon for the oil change to be free. Shuttle seemed like it was never coming back so I had to pay for Lyft to take me to work..ok cool not the biggest issue in the world. When my car was ready I called to get a schedule back and asked for a specific time or close to that since that’s when I got off. The response I got was “this isn’t a taxi service it’s a complimentary service” 😳 when I get there to get my car, I’m told my total is $87…wait why? I had a coupon for the oil change to be free. Lady at the counter went to ask advisor about it and next thing I know he slammed the door as hard as he could, walked out office and said that’s it I’m done. I’m closing the rest of my tickets and I’m out of here. Whoaaaaa all because you needed to adjust a price??? I’m confused. I asked if I was problems and he had the audacity to say yeah and about 5 other people. Talked to the manager Angela who I understand is not actually the manager. And basically her only response was a free oil change which hello I already had a coupon for and that “we have a process in place”. I hope that is to get some people who have customer service skills cause clearly y’all don’t. Last time I was there I was told an appointment time doesn’t mean they will work on your car at the time. It’s just means we’ll get to it today…sir that is NOT what an appointment means. I sure hope this new management under Flow helps them but I can say I will never go back there. More