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Flow Toyota of Charlottesville

Charlottesville, VA

3.8
417 Reviews

1357 Richmond Rd

Charlottesville, VA

22911

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Showing 417 reviews

January 16, 2021

It was a great experience! Elizabeth (the salesperson) was amazing to work with. As long as she is working there, I will always buy my cars from Umansky. More

by Kgarr89
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Elizabeth Ash
Jan 18, 2021 -

Flow Toyota of Charlottesville responded

Thank you for giving us such high marks. We are constantly hard at work to deliver the best possible experience, and appreciate this feedback for Elizabeth and Umansky Toyota!

January 16, 2021

Service was running late. Said it would be 2 hours and it was exactly that. Coming from out of town so it was worth the wait. More

by Cct131
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dont know
Jan 18, 2021 -

Flow Toyota of Charlottesville responded

Thank you for following up on your service experience! We appreciate your great feedback for our team here at Umansky Toyota. Please do not hesitate to reach out if we can ever be of further assistance!

January 12, 2021

Great experience. My husband has not had a new vehicle in 15 years!! Staff was friendly and knowledgeable. Shawn showed my husband how to work everything in the 4-runner. More

by pst
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shawn O'Connell and JT in the finance office.
Jan 13, 2021 -

Flow Toyota of Charlottesville responded

We're so happy we were able to help you and your husband find an incredible new vehicle! Thanks for taking a moment to share this feedback for Shawn, we will make sure he knows how much you appreciated his help. Enjoy your new Toyota 4Runner and please do not hesitate to reach out if we can ever be of further assistance!

January 11, 2021

Received free state inspection because bought vehicle there. Very prompt inspection, shuttle service and appointment time. I get my inspections done here every year and it’s always a great customer exp More

by Maryaliceclore
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
G. Blakey - shuttle driver; safe, prompt and friendly
Jan 12, 2021 -

Flow Toyota of Charlottesville responded

Thanks for taking the time to leave this fantastic rating for our team here at Umansky Toyota! Please let us know if we can ever be of further assistance!

January 11, 2021

Pleasant and prompt experience, cheaper than expected because one problem was trivial. The drop off and pick up person, Floyd I think, was great--ex army person. We very quickly developed a significant e More

by fhd
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Only remember the driver who dropped me at my next appointment and picke me up at my home--Ralph, maybe Raul. He is from C'ville, guy who had 201 years in the armed services.
Jan 12, 2021 -

Flow Toyota of Charlottesville responded

Thank you so much for your kind words! We really appreciate you taking the time out to share your experience with us. We count ourselves lucky for customers like you, and we look forward to working with you again in the future!

January 07, 2021

Excellent customer service and and quality of work. The State inspection and replacement of the battery were finish very quickly. The only complaint- I think the Shuttle driver could drive slower. More

by drd059
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lynsey
Jan 08, 2021 -

Flow Toyota of Charlottesville responded

We are incredibly grateful that you took the time out to leave us this note! It's customers like you that make our job wonderful. We look forward to serving you again!

December 29, 2020

Fast and always fair service. Every time I’ve been here my car is fairly assessed and add-ons are not pushed when not needed. Other dealers can be pushy, but not this Toyota dealership. pricing is always f More

by Danielle210
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Not sure
Dec 30, 2020 -

Flow Toyota of Charlottesville responded

Thank you for allowing us to work on your vehicle! Your business means a lot and we hope to see you again soon.

December 28, 2020

After having an issue with the financing, Umansky has reconsidered their position and corrected their mistake. JT was professional and apologetic throughout the whole process. More

by tmk293
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
JT MacNeil
Dec 30, 2020 -

Flow Toyota of Charlottesville responded

We work hard to provide our guests with exceptional customer service, and we're glad to hear JT was able to help make your experience better. Please don't hesitate to reach out if there is anything else we can do.

December 24, 2020

The Service Dept. was able to fit me in on Christmas Eve to get a needed repair completed on my vehicle. This was extremely important to me because we had to travel on Christmas Day to a family event. If More

by sm4da
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lindsey Butler
Dec 28, 2020 -

Flow Toyota of Charlottesville responded

We're so glad we were able to help you out! Helping our customers is what we love most. Please don't hesitate to reach out if there is anything else we can assist you with.

December 20, 2020

Unamsky delivers a welcoming, smooth, and pleasant experience. I exchanged a few emails the day before my wife and I visited the dealership, and the staff gave us a friendly greeting and had the perfe More

by jackcann
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Darien
Dec 21, 2020 -

Flow Toyota of Charlottesville responded

Congratulations on your new Toyota 4Runner! We look forward to seeing you again soon.

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