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Flow Toyota of Charlottesville

Charlottesville, VA

3.8
417 Reviews

1357 Richmond Rd

Charlottesville, VA

22911

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Showing 417 reviews

March 21, 2021

The service team was very helpful and able to get my vehicle in and out quickly. Lindsey was great in keeping me informed about progress on my vehicle. More

by Brandon Westrup
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lindsey Butler
Mar 22, 2021 -

Flow Toyota of Charlottesville responded

We are so glad we were able to help you out. Helping our customers is what we love best. Please reach out if we can ever be of further assistance!

March 21, 2021

Jeffrey in the service department was awesome. He gave me good information, looked at ways to save me money and called me in advance of an appointment to let me know that a needed part had not yet come in, s More

by LBJ
Recommend Dealer
Yes
Employees Worked With
Jeffrey
Mar 22, 2021 -

Flow Toyota of Charlottesville responded

Thank you for giving us such high marks. We are constantly hard at work to deliver the best possible experience, and appreciate this feedback!

March 20, 2021

Excellant dealership - have uses for service of multiple toyota vehicles for 20 years. Puchased my latest Highlander 3 years ago. over the past month I have had service on both of my toyota vehicles - 2 r More

by nnicholslewis
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ernest Poku
Mar 22, 2021 -

Flow Toyota of Charlottesville responded

Thank you so much for your kind words! We really appreciate you taking the time out to share your experience with us here at Umansky Toyota. We count ourselves lucky for customers like you, and we look forward to working with you again in the future!

March 19, 2021

It's always a pleasure to work with Umansky. My service advisor, Jeff, was awesome! Friendly and professional, he kept me notified of the progress of the work and when I could expect my car to be ready. More

by Diane
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff
Mar 22, 2021 -

Flow Toyota of Charlottesville responded

Thank you for sharing this amazing feedback with us, Diane! We are proud to provide you with the exceptional service you deserve. We truly appreciate your business and look forward to continuing to support you in the future!

March 11, 2021

Excellent services and very professional, friendly and efficient employees! Lindsey Butler was especially helpful although she has a plenty of other customers to take care of. I am completely satisfied More

by nsf8u
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lindsey Butler, Jeff Gran, T.J. and Brian (?) (shuttle drivers)
Mar 12, 2021 -

Flow Toyota of Charlottesville responded

Thank you so much for taking a few moments to let us know how we are doing! It's wonderful to hear that Lindsey and our team provided a great service experience. Please let us know if we can ever be of further assistance!

March 08, 2021

Love Toyota! Michael McClung was awesome:) Have been there before when customer service wasn’t that great but this guy went above and beyond! Thanks More

by six4jss
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael McClung
Mar 09, 2021 -

Flow Toyota of Charlottesville responded

We're happy your recent experience went so well! Thanks for the great feedback and please reach out if we can ever help out again!

March 08, 2021

Did a great job. Easy to make appointment. Flexible. Fast Delivery and excellent communications. Took advantage of texting to keep me in the loop. Good Job! More

by Lee
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Both Service Consultants and Cashier
Mar 09, 2021 -

Flow Toyota of Charlottesville responded

We're thrilled to hear that you had such a smooth service experience. Your feedback means a lot to us and we appreciate your 5-stars for our team. Thank you for your support, Lee!

March 01, 2021

Great as usual, to have my car serviced. Folks always polite and friendly, and although the place was pretty busy, the wait was not too bad. More

by BarryH
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Amy Phillips
Mar 02, 2021 -

Flow Toyota of Charlottesville responded

We cannot thank you enough for this wonderful review! We're so happy you can rely on our team to offer a great service experience. Please let us know if we can ever help out in the future!

February 28, 2021

I was contacted by email and text to schedule my service. Everyone was professional and courteous. Jeff was especially helpful during this visit. Thank you. More

by Vbstarks
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff
Mar 01, 2021 -

Flow Toyota of Charlottesville responded

Thanks for the awesome review! At Umansky Toyota we work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Please don't hesitate to reach out if we can ever be of further assistance!

February 27, 2021

Excellent Service and fair price! Great staff! Had me in and out in a short period of time to go back to work. Thank you More

by prokid
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dario, David
Mar 01, 2021 -

Flow Toyota of Charlottesville responded

We’re thrilled you enjoyed your experience with our team! Thanks for leaving the positive review for our team. Please reach out if we can ever be of further assistance!

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