Back

Flow Toyota of Charlottesville

Charlottesville, VA

3.8
417 Reviews

1357 Richmond Rd

Charlottesville, VA

22911

Directions

By Type

Showing 417 reviews

April 15, 2021

In for routine service. Everyone was friendly and the amount of time I waited was acceptable. Everything was clean and compiled with COVID restrictions. Very nice. More

by Mary
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sara, the cashier
Apr 16, 2021 -

Flow Toyota of Charlottesville responded

Your feedback means a lot to us, thank you for taking a moment to let us know how your visit to our service center went. We appreciate your recommendation and hope to work with you again sometime!

April 13, 2021

After the dealership I generally rely on couldn’t do the After the dealership I generally rely on couldn’t do the recall work, I appreciate and commend the Customer Relationship Manager at Umansky, Christi More

by Wayne
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Christina McFarlin Alsop, Lindsey Butler
Apr 14, 2021 -

Flow Toyota of Charlottesville responded

We appreciate that you gave us the chance to help you out with this matter, Wayne. Thank you for taking a moment to share this feedback about your service experience. We hope you will reach out if we can ever be of further assistance!

April 12, 2021

We bought the car sight on seen the only problem was the drivers seat it says 6way premium i would take that it was automatic but it was 6 way manual better description needed More

by donaldripa
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sarin, Tiffiny
Apr 13, 2021 -

Flow Toyota of Charlottesville responded

Thank you for taking a moment to let us know about your experience! We apologize for any confusion but appreciate the 5-star rating for our team. We hope you will reach out if we can be of further assistance or if you have any questions about your new vehicle!

April 10, 2021

it was very responsive to my needs. going over the internet and buying without seeing is a new experience. We did have one small discrepancy concerning the wording of the driver side seat and actually More

by donaldripa
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Darin, Tiffiny
Apr 12, 2021 -

Flow Toyota of Charlottesville responded

We appreciate that you took a moment to leave this wonderful feedback! Our team works hard to provide a great experience so we appreciate your 5-star review. We encourage you to reach out if you are ever in need of further assistance. Enjoy your new vehicle!

April 09, 2021

My wife recently purchased a 2021 toyota 4runner. She had owned it for 3 days when she heard a "clinking" sound and the truck started to shake. She canceled her plans for the next day and scheduled an appoin More

by sammoore78
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
service writer
Apr 13, 2021 -

Flow Toyota of Charlottesville responded

We are very concerned by this review, and hope you will provide us with the opportunity to learn more about your experience. Please call us when you have a moment. Sincerely, David Layton, Service Director, dlayton@umanskytoyota.com

April 07, 2021

I have always had a good experience and the gentleman I worked with today was wonderful. He was quick to get me updates and was very easy to work with. More

by BJG
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeffry
Apr 08, 2021 -

Flow Toyota of Charlottesville responded

We are incredibly grateful that you took the time out to leave us this note! It's customers like you that make our job wonderful and we're so happy we were able to help out. We look forward to serving you again!

April 05, 2021

This is the 2nd cad I’ve bought from Umanksy and the 5th car I’ve bought from Tiffany. This has been the best dealership experience I’ve ever had. Everything was smooth flowing and they worked with me on go More

by StephenWD
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tiffany Taylor
Apr 06, 2021 -

Flow Toyota of Charlottesville responded

We're truly happy to hear that you had a great experience during your recent visit! Thank you for letting us know how your service with Tiffany here at Umansky Toyota went. We appreciate your support and hope you enjoy your new vehicle!

April 04, 2021

Only one thing should stand out is that we drove over an hour to buy from your dealer. TWICE in a month. We really liked Elizabeth and she kept the sales games away. We only had to wait for business service More

by jonj
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Elizabeth Ash
Apr 05, 2021 -

Flow Toyota of Charlottesville responded

Thanks for the awesome review for our team here at Umansky Toyota! We work hard to meet expectations like yours and we’re happy to hear we hit the mark for you. Thank you for giving us a chance and for sharing such amazing feedback. We appreciate your support and hope you will reach out if you are ever in need of further assistance!

April 02, 2021

Easy and professional, all with a friendly smile. Lindsey, was fabulous and as she promised, kept me informed. A totally positive experience, no negatives come to mind. More

by GP
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lindsey
Apr 05, 2021 -

Flow Toyota of Charlottesville responded

Thank you for taking a moment to review our service center! We truly appreciate the feedback for Lindsey and our team. We look forward to working with you again so please not hesitate to reach out if we can ever be of further assistance!

March 22, 2021

Shawn quickly got me out of my old lease and into a new one with the exact model that I wanted. He worked very hard to get the items and features that I wanted and was quite accommodating with letting me More

by kenh
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shawn
Mar 23, 2021 -

Flow Toyota of Charlottesville responded

Congratulations on your amazing new vehicle! We're so happy to hear that Shawn provided a fantastic experience and helped you get a great new car. Thank you for your kind words and recommendation for our team here at Umansky Toyota. Enjoy your new ride!

...
16
...