Flow Toyota of Charlottesville

I don't normally (ever) write reviews, but I really couldn't be more disappointed in the Umansky team and leadership. After reaching a deal on a new Tacoma, the Sales team and leadership were at times couldn't be more disappointed in the Umansky team and leadership. After reaching a deal on a new Tacoma, the Sales team and leadership were at times both non-responsive and deceptive in keeping me informed and making promises in what turned into a two month wait on the new vehicle. Then, out of the blue, they contacted me with a simple "Sorry, we can no longer get you the vehicle. Good bye." They had no regard to a customer's vehicle needs, taking my deposit and leading me along rather than simply being honest and transparent, allowing me to find a truck from another dealer (they did eventually return my deposit). I totally understand the challenging market we are in, but can't fathom such poor customer service in the year 2021. Independent from the substance of my frustrations, I too was disappointed in how the management hung the young sales rep out to dry throughout this transaction. On many fronts, I know his hands were tied by management decisions... and much of his communication, or lack thereof, was because of management's poor supervision, transparency, and integrity. I've done business with this location before, when it was under different ownership, but will never go there again. Think twice and use caution before you do.... More

I had a very pleasant experience at the dealership. Brought my Prius in to inspect a tire that kept losing air. Unfortunately, the tire had multiple mail punctures and could not be adequately patched s Brought my Prius in to inspect a tire that kept losing air. Unfortunately, the tire had multiple mail punctures and could not be adequately patched so had to replace the tire. Helpful staff. Fair price for work done. More

Leslee Parsons went above and beyond to help me pick out and purchase my new car, including finding multiple cars for me to test drive. She really made the whole process painless and comfortable, even helpi and purchase my new car, including finding multiple cars for me to test drive. She really made the whole process painless and comfortable, even helping to provide shuttle services when needed. I highly recommend her expertise! More

Leslee Parsons is wonderful! She helped us find a great deal on a used minivan. It ended up having far more bells and whistles than we thought we could afford (but soon found we couldn’t live without). Pl deal on a used minivan. It ended up having far more bells and whistles than we thought we could afford (but soon found we couldn’t live without). Plus, she took the time after the van was delivered to explain and demonstrate all of the features so that I was comfortable with the van right away. Leslee is a gem!! More

You have person totally understands and practices customer service. Leslee Parsons made my day when I was in dire need of a new vehicle when GM product failed me late on a Saturday afternoon. I had customer service. Leslee Parsons made my day when I was in dire need of a new vehicle when GM product failed me late on a Saturday afternoon. I had an extremely important business meeting Sunday. She was able to find the right vehicle for me and get it ready so I could leave town that evening. More

Courteous staff. Car was promised by 12:00 and was ready for pick-up on time. for pick-up on time. More

Courteous and knowledgeable adviser. She did not push for anything unnecessary to fix the problem for anything unnecessary to fix the problem More

Staff was very helpful, especially David Layton and Ernest Poku. The inspection was thorough and I'm confident about the reliability of my Prius. Great deal on new tires and realignment. Ernest Poku. The inspection was thorough and I'm confident about the reliability of my Prius. Great deal on new tires and realignment. More

The staff at Umansky Toyota got my REV4 scheduled as soon as they could, while serving the vehicle kept me informed and finished in a reasonable amount of time as promised. as they could, while serving the vehicle kept me informed and finished in a reasonable amount of time as promised. More

I don't think there was any sanitizing, there was plastic on the seat. It was a much better experience (less hassle and miss communication) than in the past. on the seat. It was a much better experience (less hassle and miss communication) than in the past. More