Flow Toyota of Charlottesville

Horrible experience. Took my 2012 prius in to have recall work done. Representative told me it would take 1 1/2 - 2 hours. After waiting five (5) hours, I was told that t Took my 2012 prius in to have recall work done. Representative told me it would take 1 1/2 - 2 hours. After waiting five (5) hours, I was told that their computer system was down and they couldn't do anything. Really? 5 hours wait to tell me you didn't do anything! On top of that, when I drove away I noticed that the mechanic didn't even put my engine hood down all the way. Had to pull over on busy highway to put it down properly. I wouldn't recommend this dealership. At least not the service center. More

We have NEVER had an experience with Toyota like we did this morning, and so I know that Toyota expects more from its service departments. Our daughter, an out-of-state student from Texas, took her vehicl this morning, and so I know that Toyota expects more from its service departments. Our daughter, an out-of-state student from Texas, took her vehicle in for routine 80K service to Flow Toyota. According to the factory service manual the visit should have ONLY included replacing the engine oil and filter and rotating the tires. Fluids should have been inspected and POSSIBLY adjusted. Instead, my daughter was told that ALL fluids would need to be flushed and replaced AND that she would need new spark plugs. They would need to keep the car all day (but they could put her in a rental car), and it would cost approximately $2500. All of this was BEFORE any type of inspection of the vehicle. Thankfully, my daughter thought to call my husband who immediately contacted the service department and told them to stop all work. Devon Paxton, the assistant service manager tried to argue with my husband and said Toyota recommended replacement of her spark plugs now which does not at all match up with what the factory service manual states. Devon also maintained that all the fluids would be dark and have to be replaced. When questioned by my husband, Devon said he had not yet checked the fluids but that was the recommendation. Again, clearly NOT what the service manual states, and for the record, upon inspection, all were just fine and did not need replacement. Devon and Flow Toyota should be embarrassed about trying to take advantage of a young female. And, if it has nothing to do with her age/gender, then they should be embarrassed about taking advantage of ANY of their customers. A visit that should have cost $150 should NEVER be upsold 1,500% - it should never be upsold at all, but an extra $2300 is ridiculous. And customers should NEVER feel victimized. More

Samir, Tyler, Tiffany, Kallie - really everyone I dealt with was most helpful in getting the exact car I wanted. I travelled more than 100 miles from my home to deal with Flow, and I would do it again in a with was most helpful in getting the exact car I wanted. I travelled more than 100 miles from my home to deal with Flow, and I would do it again in a heartbeat. Thanks, Flow Toyota of Charlottesville! More

Isaiah, No words could explain how you made us feel at FLOW.....FAMILY. Never forced a sale but ended up getting one from us. Keep up the great work. FLOW.....FAMILY. Never forced a sale but ended up getting one from us. Keep up the great work. More

The management and sales team at flow are highly competent knowledgeable and kind they will give you the information you need to make you're buying experience great! competent knowledgeable and kind they will give you the information you need to make you're buying experience great! More

I want to thank Corey Banks for helping us get us our jeep Wrangler that I have been wanting forever. If you need a vehicle go to Corey Banks he is awesome. He make sure everything that needs to be fixed jeep Wrangler that I have been wanting forever. If you need a vehicle go to Corey Banks he is awesome. He make sure everything that needs to be fixed this fixed and ready to go before you pick it up thanks again, Corey For everything Very nice guy and will help in anyway More

Flow Toyota is fortunate to have Leslee Parsons on their staff. Not only gave we purchased a vehicle from her, we drive 75 miles from Fredericksburg to have our car serviced at your dealership. This past staff. Not only gave we purchased a vehicle from her, we drive 75 miles from Fredericksburg to have our car serviced at your dealership. This past week Leslee was able to coordinate body repairs and painting of our 2022 Highlander with two different Flow Vendors. Because of her it was seamless and the work amazing. She also went above and beyond to arrange a loaner car.. she did in 24 hours what could have resulted in multiple visits. Thank you Leslee and Flow Toyota! More

Charles and Kallie worked with me to help me get a great trade in value, and helped me to get a better rate on my auto loan than the one I came with. trade in value, and helped me to get a better rate on my auto loan than the one I came with. More

Everything was quick, easy, and straightforward. Will be back in the future if we need another vehicle. Will be back in the future if we need another vehicle. More