Flow Lexus of Winston-Salem

Efficient !! Everyone was very helpful and the transaction was fast and efficient. Made buying a car much easier. Would recommend to others. Find the valet servi Everyone was very helpful and the transaction was fast and efficient. Made buying a car much easier. Would recommend to others. Find the valet service a huge benefit. More

Always helpful I always find Susi to be upbeat and helpful, willing to answer questions and quick to return my calls. I have worked with JJ and Keith on many purchas I always find Susi to be upbeat and helpful, willing to answer questions and quick to return my calls. I have worked with JJ and Keith on many purchases and find them very helpful. More

Lexus Service My service experience went as well as could be. Having to replace a timing gear cover gasket with 21000 miles was not expected by me, I expected more My service experience went as well as could be. Having to replace a timing gear cover gasket with 21000 miles was not expected by me, I expected more from a Lexus. Chris done his job well and minimized my discomfort of having to drive an extra 5 hrs. and wait 3 days . All in all, as well as could be. More

As requested My car was well taken care. The waiting area was extremely too cold thus the 4 Star rating. Also, my reported 1 hour service took 2.5 hours. My car was well taken care. The waiting area was extremely too cold thus the 4 Star rating. Also, my reported 1 hour service took 2.5 hours. More

Wonderful Service Susi pays attention to every detail and is always familiar with our car. She always knows what needs to be done at the mileage check we come in for a Susi pays attention to every detail and is always familiar with our car. She always knows what needs to be done at the mileage check we come in for and our questions are answered with knowledge and experience. More

Service appointment Always helpful, knowledgeable and prices are fair. Friendly and repairs and service done in a timely manner. Clean and updated dealership. Great sel Always helpful, knowledgeable and prices are fair. Friendly and repairs and service done in a timely manner. Clean and updated dealership. Great selection of vehicles. More

Excellent all the way around Called for an appointment and told to bring the car on in. Did and met by Chris Overby who handled everything perfectly. Gave me an estimated time a Called for an appointment and told to bring the car on in. Did and met by Chris Overby who handled everything perfectly. Gave me an estimated time and completed the service and the wash pretty much right in that timeframe. More

Excellent experience shopping for new and pre-owned vehicles My wife and I weren't sure if we wanted a new or gently used GX 460. JJ helped us to understand the differences and was really great to work with. W My wife and I weren't sure if we wanted a new or gently used GX 460. JJ helped us to understand the differences and was really great to work with. We almost bought a new GX 460 and then changed our minds and purchased an L/Certified GX 460. JJ made the whole process really easy and didn't miss a beat when we changed our minds. My experience has been that Flow Lexus has the cleanest nicest selection of pre-owned Lexuses in the area. We looked around a lot and found that the cars on Flow's lot were very well cared for and hard to distinguish between new and pre-owned side by side inside and out. I also appreciated that the L/Certified warranty was only applied to cars that were closer to the end of the manufacturer warrantly. That is a nice touch since the L/Certified warranty does add some cost to the sticker price. This was the easiest, lowest pressure experience I've ever had buying a car. Throughout the whole process we were presented our options and weren't pushed to do anything (including in the finance office). I can't recommend Flow Lexus highly enough and definitely ask to work with JJ as he has been with Flow Lexus for 15 years. Great experience here. More

Great service!! My service representative Susi Todd is always helpful and friendly. The loaner I was given was clean and new. Service was completed in a timely manner My service representative Susi Todd is always helpful and friendly. The loaner I was given was clean and new. Service was completed in a timely manner. Highly recommend!! More

Susi Todd - Went "ABOVE AND BEYOND" I recently moved to the area, and was looking for a Lexus service provider, from the first phone call I knew I was in good hands. My son drives the c I recently moved to the area, and was looking for a Lexus service provider, from the first phone call I knew I was in good hands. My son drives the car and I was concerned, she made sure the technicians looked everything over. In my visit they found 2 rotted tires, which was an alert in my mind. They had the car for 4 days and she kept me in touch every step of the way. I have been to other Lexus dealerships and have never found the service I received from Susi. More