Flow GM Auto Center of Winston-Salem

I have to say I had an excellent experience with Flow GM! Let me start off by saying this, I was researching the car I wanted/the car I was trading in, getting prices, reading reviews, etc. for a year befor Let me start off by saying this, I was researching the car I wanted/the car I was trading in, getting prices, reading reviews, etc. for a year before I actually bought a new car, so it is safe to say I knew everything there was to know before walking in the dealership. Before going to Flow I went to several other dealerships getting their quotes and experiencing their sales and service before making a final decision, along with getting quotes from other dealerships online. What brought me to Flow mainly was they had the exact car I wanted to a "T", it was at a very fair price on there website, and Steve/Lynn were very helpful and quickly responded to all my question. Like I stated before, when I walked in to this dealership I knew what my trade in was worth and what I was offered from other dealerships and what a fair price was for the car I wanted. The representatives I was doing business with was Lynn Cabrera and Steve Cooke they were very professional and really took the time to understand my wants and needs. They were very fair and straightforward with me, even brought out the vehicle invoice out to me. I got a very fair deal on the new car and an excellent deal on my trade in surpassing all the other dealerships I went to. The only negative thing I have to say I planned this purchase out for so long I was ready to haggle pricing but everything was so straightforward and fair at the beginning I really couldn't haggle with their offer which made all my preparations and time at other dealership a complete waste, so yes their "No Haggle Pricing" is legit :D Also, I really have to give a shout out to Steve Cooke after purchasing the car which was late at night, he had it detailed for me and added some items I purchased onto the vehicle the next day and drove it down to me 50 miles away so I wouldn't have to make another trip to the dealership. The best part about this dealership is I am still in contact with both Steve and Lynn (my sales representatives) they check in on me periodically to see how everything is going and I know that if I ever have any questions or concerns either of them are only a phone call away and I know they would get back to me with answers as quickly as possible (not like other dealerships that don't call you back for weeks). I would HIGHLY recommend this dealership to anyone that is in the market for a new car! Talk to Lynn Cabrera for used cars and Steve Cooke for new GM cars. If you guys are reading this I just want to personally thank you both for an amazing experience and look forward to doing business with you guys again! More

I got my first truck from flow Chevrolet in 1991. My experience then was Ok, nothing to brag about just ok. I did return to flow Chevrolet in 2012 to get another truck. The young Man Jermaih Marchant w experience then was Ok, nothing to brag about just ok. I did return to flow Chevrolet in 2012 to get another truck. The young Man Jermaih Marchant was very helpful, answered any and all questions that I had, and got me in the truck I wanted in a very timely manner, It was a pleasure. talked to my wife about the experience with flow chevrolet, and 3 mo. later she was ready for a new car, called Jermaih, that young man Went out of his way to get the car she wanted, brought the Car to the house for a test drive, The next day Jermaih Had every thing ready, In and out 30.min... Thanks Jermaih, we will be back. More

I would highly recommend this dealership to anyone. I purchased a 2013 Suburban and the experience couldn't have been better. Chris Kelley and Scott Hooker were awesome to work with. I was so happy wit purchased a 2013 Suburban and the experience couldn't have been better. Chris Kelley and Scott Hooker were awesome to work with. I was so happy with my experience, we purchased a Silverado for my husband in the same week. Again, great experience all the way around. I referred my niece to Flow, and again, she had a wonderful experience also. Steve Cook and Scott Hooker really helped her out with her purchase. Everyone at Flow is so friendly. James Glasscoe in the service department is great too. Highly recommend Flow for all of your car needs. More

I have owned my 09 Silverado since 2010 and I have nothing to say but good things. My all around experience from the sales process to the service and maintainence to the overall customer experience ha nothing to say but good things. My all around experience from the sales process to the service and maintainence to the overall customer experience has been nothing short of exceptional. Dean is as friendly of a salesman as I have ever met and Toni is the best. I will always come back and be a repeat customer here at Flow. Mike More

I had a wonderful experience at Flow Chevrolet. I was actually unsure of the type of vehicle I wanted when I first visited the dealership. All I knew was that my current car was no longer suitable for me actually unsure of the type of vehicle I wanted when I first visited the dealership. All I knew was that my current car was no longer suitable for me and my growing family. The salesman, Chris Kelley was great and helped to steer me in the right direction. I test drove an Equinox and loved it! I was concerned it was a little out of my price range but Flow worked with me and got me a price that works for me. I am very happy with the team at Flow and will definitely return when I buy my next vehicle. More

I went in to look at new cars and ended up purchasing the best car I've ever owned. Jeremiah was an incredible salesman and to this day still help with any of my car related needs. Everyone at the dealership best car I've ever owned. Jeremiah was an incredible salesman and to this day still help with any of my car related needs. Everyone at the dealership was extremely helpful the entire time I was purchasing my car and always when I go back for service needs or to have my car washed. They helped make sure I had the exact car that I wanted and that everything I needed was taken care of. I highly recommend them! More

Dean made buying a new truck so easy,that i just bought a new chevy cruze for my wife.the same day . and we are both very happy happy happy. thanks. new chevy cruze for my wife.the same day . and we are both very happy happy happy. thanks. More

I would highly recommend this dealership to everyone I know. Great is not a strong enough word to describe the experience I had with them. I had been looking for a vehicle for months and had actually gi know. Great is not a strong enough word to describe the experience I had with them. I had been looking for a vehicle for months and had actually given up until I received a call from Kevin Bruce. He asked me if I was still interested and even though I was hesitant, I said "yes". His response was "I know I have the perfect car for you". Still skeptical, I proceeded to go and see what he had. Upon my arrival, I was greeted at the door by a very pleasant receptionist named Sharon. She immediately got Kevin who then introduced me to my wonderful salesman, Steve Cooke. I did not feel pressured at all. The staff at this dealership will not haggle you. I have the car I prayed for and I received exceptional service from all of them. If you have time and are in the market for a new vehicle, stop by Flow Chevrolet and ask for Steve. He is the best!! More

I am a busy mother of 2 so my time is very limited however being its 2013 I figured it wouldn't take all day to buy a car....WRONG! The sales person I worked with was very nice however the process is however being its 2013 I figured it wouldn't take all day to buy a car....WRONG! The sales person I worked with was very nice however the process is ludicrous . After picking out a car which mind you I had already done my homework and knew this was the car I wanted to purchase he still had to do this bevy of paperwork before I could get a price. Now, fast forward 30 min to completion of my personal info on what seemed like 10 different papers! I watched my sales person berated by the General Manager. My sales person returned back to where I was sitting and gave me a price which was the same price I saw on line. I would like to offer some advice to the "general manager" 1) Please don't waste your customers time with all the unnecessary paperwork just to get a price! 2) be careful how you talk to people especially your staff because your customers are listening. And no I did not purchase a car from flow Chevrolet I did buy from Mr Flow as my family has for years however I did switch brands. In a whole the flow organization is a top shelf company I just don't understand how this yo yo made it thru the cracks. Monica More

The reason there aren't any other reviews speaks volumes. This moron brooms customers to Hendrick Cadillac in Raleigh. Hendrick will porter a new car and even come get your car for service if the customer do This moron brooms customers to Hendrick Cadillac in Raleigh. Hendrick will porter a new car and even come get your car for service if the customer does not want to drive 80 miles. Hendrick is a full service store and goes above and beyond the call of duty for every customer. David boasts about all of the lease customers he re-ups which from what I can tell is the only reason they sell a few units. When GM closed crappy stores, they missed this one. In my opinion, Arnold Palmer does a better job. Btw, GM closed Arnold Palmer. This guy probably has worked here for 20 years. His boss must be an idiot and never visits the store. If you go to service, the folks there are great. But once again, any little warranty item must be run by David to approve. His method of "taking care of the customer, is to insult them, their car and suggest they trade in and buy a new one using GM's special programs. He tells you to drive a new car just to let him know what you think. Then he traps you in his pissy little GM office and tries to hard close a deal. I have been there 6 times. Bought from Hendrick, and wouldn't go back to FLOW CADILLAC for anything. Not for love, money or even to die! If Don Flow had a clue he would transfer this guy to another store. I recommend one in a large city. David couldn't survive really having to work in a real Cadillac store. Old school GM. Best recommendation is skip Cadillac and buy a BMW. Why eat at McDonalds when you can have fine dining everyday. Please call David and allow him the opportunity to demonstrate his 20 years of being a fool. As they say, you've been warned. Good luck, but never go to FLOW CADILLAC in WINSTON SALEM, NC. Maybe the owner will visit and see what a poor job his idiotic Cadillac General Manager does with Sales, Service and Parts. Try getting a part. David has cut the staff so much you'll wait 30-45 minutes to get a part (the parts guy Trent is great though). Better yet, go online to Flow GM parts and buy through the non dealership site. The parts cost less than wholesale. Hey Don Flow, go "eat some of your own dog food" and visit FLOW CADILLAC. Maybe you will grow a pair and reorganize the Cadillac store. First step, move David someplace he can't do more damage. Detroit seems like a great training location for your idiot Cadillac GM. The review expressed is my personal opinion. I would encourage anyone to verify my findings and formulate their own opinion. For serious Cadillac buyers, the GM at Hendrick Cadillac in Cary, NC is Raymond Cerf. He is wonderful and has many customers from FLOW because of what you just read in my multi visit review. More