Flow GM Auto Center of Winston-Salem

EXCELLENT SERVICE. EXTREMELY CONSIDERATE GIVEN MY SITUATION. KEN ENSURED ALL MY CONCERNS WERE ADDRESSED AND MET WITHIN REASON. RICHARD CAME TO ASSIST AND WAS VERY EMPATHETIC TO MY CONCERNS. MATTHEW C SITUATION. KEN ENSURED ALL MY CONCERNS WERE ADDRESSED AND MET WITHIN REASON. RICHARD CAME TO ASSIST AND WAS VERY EMPATHETIC TO MY CONCERNS. MATTHEW COMPLETED OUR FINANCING IN A VERY EFFICIENT AND PROFESSIONAL MANNER. WITHOUT THESE THREE GENTLEMEN, MY EXPERIENCE WOULD NOT BE THE SAME. THEY ARE A GREAT REPRESENTATION OF THE FLOW DEALERSHIP AND HOW BUSINESS SHOULD BE CONDUCTED. THIS IS THE SECOND VEHICLE I HAVE PURCHASED AT FLOW AND IT SURELY WILL NOT BE THE LAST! More

Can't say enough as to how pleased i am with this Flow dealership. Traveled all the way from Raleigh to Winston Salem for a car i was looking at online. I made it clear i was interested in the car Flow dealership. Traveled all the way from Raleigh to Winston Salem for a car i was looking at online. I made it clear i was interested in the car but unless they could give me a number in the ballpark on what i needed for my trade i couldn't do the deal and did not want to waste my time money and miles driving 2 hours away. They were able to get close enough without seeing the vehicle i decided to take a chance and it was worth it. I worked mostly with Scott Dowd and he was fantastic. No pressure, always friendly and helpful and was great at explaining every step. One of the things i was most impressed with was their system for how they value your trade in. Most of the dealerships around here seem like they have gotten lazy. They plug in your cars info on autotrader and then autotrader spits out the auction price for the car and that's all they want to pay, maybe a little more depending on if they want your car or not. Not Flow. Flow actually looks at the KBB value of your car and other valuations from other places and then tells you item by item why your trade in is worth more or less then that value and explains what the cost valuation is on each of them. (Paint chip being $50 to fix for example). So i felt like they were giving me an honest price for my trade and worked with me on that end great. On the sales end of their car, the price was very fair. They listed it just under blue book which was a relief because they don't haggle on their price. Because they don't need to. Most places will list their car for KBB price and then haggle down making it time consuming and a pain for the buyers. In all i got a fair price on their car, and they gave me a fair price on my trade in. Scott Dowd really worked to help us rather than sell us. We even mentioned we were looking for a car similar to what he owns as his own car and he offered to let us see his and check it out. Who does that these days?! Anyway, i purchased the car and will definitely consider doing business with them again in the future and would highly recommend them! More

I can't say enough about Flow GM Auto Center. Since January, me and my family, including my parents, sister, niece and nephew, have purchased 6 cars from Flow. Steve and Scott are great to work with an January, me and my family, including my parents, sister, niece and nephew, have purchased 6 cars from Flow. Steve and Scott are great to work with and I consider them dear friends. I highly recommend Flow to anyone. The staff is great and the experience is always wonderful. More

The staff was very helpful and worked hard to make sure our purchase was smooth and easy as possible. We are pleased with our purchase and love our new Equinox! our purchase was smooth and easy as possible. We are pleased with our purchase and love our new Equinox! More

I had nothing but a positive experience at the Flow dealership (Winston-Salem, NC), specifically working with Chris Kelley. I chose to pursue my car search at this location and with this particular sal dealership (Winston-Salem, NC), specifically working with Chris Kelley. I chose to pursue my car search at this location and with this particular sales professional because he had recently helped my family with a prior purchase. With regards to my personal experience, Chris went above and beyond to accomodate my every need when purchasing my new Z71 Chevy Tahoe. Not only was Chris helpful, but he was very knowledgeable on every vehicle offered. I would reccomend this dealership and Chris Kelley to anyone seeking a first-class: vehicle, service, and overall experience. More

WHAT A GREAT EXPERIENCE. WE ENJOYED DOI9NG OUT CAR PURCHASE WITH FLOW AND STEVE COOK. IT WAS A FAMILY EXPERIENCE. WOULD RECOMMEND THIS DEALERSHIP TO ALL. PURCHASE WITH FLOW AND STEVE COOK. IT WAS A FAMILY EXPERIENCE. WOULD RECOMMEND THIS DEALERSHIP TO ALL. More

Went to the dealership to get a diagnostic to find out where a leak was coming from on my door. The signs in the shop said $39.95-$89.95 for a diagnostic. So I asked them to perform a diagnostic and let m where a leak was coming from on my door. The signs in the shop said $39.95-$89.95 for a diagnostic. So I asked them to perform a diagnostic and let me know how much the repair would be, should I decide to get maintenance done on my vehicle. The man calls me up and says it is a deflector, which is just a cheap piece of plastic that is pretty much glued to the door and prevents leaks, the deflector will be close to $400.00 and if I wanted the weather stripping replaced the price would be an additional $400.00. I told him, no thanks, because that’s just too high and I can get it done for much cheaper at another shop that offers warranties on their work as well. Then I ask the man how much I owe him for the diagnostic. He says $170.00, I just restate what it says on his sign and he says oh ill give you a discount, then promptly get off the phone with me. So I go to the shop after I get off of work and ask him what the discount is. He said he would drop it to $125.00 so I say show me your parts and labor book. He gets on the computer and shows me prices for actual maintenance being done. I tell him no maintenance was done so why charge me for the 2 hours of labor? He says because we took the inside of one of your door on and off, so we could perform the test. Correct me if I'm wrong but that’s part of a diagnostic test. I’m in a hurry, because I have to pick my son up from daycare and my wife up from work, I pay up and leave. I call back the next day and pretend I’m a possible customer. I ask, how much would it be to find out where a leak on my car is coming from. He says $89.95. I say, oh ok. Well that's funny because I got charged $125.00 for that very same diagnostic. He says ugh let me transfer you over to Mike. He does and I call Mike out on it. He never said the other guy was incorrect, he just repeated the same b.s he told me the previous day. So I told him I would never do business with Chevy again and I would be giving him bad remarks on the survey and the man hung up on me. Also the previous week I had maintenance performed on my car I had a big fiasco where they tried to charge me an additional $780.00 for parts I had already paid for. I should have gone with my gut and not dealt with them after that. I halfway wonder if they acted that way because of race. More

Flow Buick GMC did an awesome job, they will be my first stop for all new vehicle purchases. I worked with 4 other dealers, and none were as accommodating as Flow. Justin found the exact truck I was loo stop for all new vehicle purchases. I worked with 4 other dealers, and none were as accommodating as Flow. Justin found the exact truck I was looking for at the right price. Stuart did a great job with the delivery process and made sure I was 100% satisfied before taking ownership of my new truck. Can't say enough good things about this dealership, everyone here is a real professional. More

Would highly recommend Flow Chevrolet and Dean to work with. He did a great job finding my Avalanche and getting it ready for delivery! Stop by and see Dean if you want great service and help finding with. He did a great job finding my Avalanche and getting it ready for delivery! Stop by and see Dean if you want great service and help finding that great Chevy product. More

I have given an overall rating of 5. Steve Cook is honest, knowledgable and very perceptive in knowing the type of vehicle that fits your personality. This is the 2nd car I've purchased from Steve and honest, knowledgable and very perceptive in knowing the type of vehicle that fits your personality. This is the 2nd car I've purchased from Steve and the 4th I've puchased from Flow. Your dealership is outstanding in all areas. I refer all my friends to Steve he is an asset to your organization. More