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Flow BMW
Winston-Salem, NC
53 Reviews
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53 Reviews of Flow BMW
February 20, 2023
My husband and I were out to pick up a BMW that we were closing the paperwork on at another dealership only to discover the deal didn’t feel right and the car was not as promised so I walked away. I felt l closing the paperwork on at another dealership only to discover the deal didn’t feel right and the car was not as promised so I walked away. I felt like I had a bait and switch transaction, but I remembered that Flow BMW had been on my list to visit in 2021/2022 but is was during the height of COVID. Needless to say, I called Flow BMW while in the parking lot of the ‘failed’ dealership and was told to met Dan Bell I didn’t’ realize the dealership closed at 5pm and I arrived at 4:30pm. I met Dan who was very personable and friendly. The store was clean and bright and the staff was very friendly. He paired us the Carlos Carter who spoke to us when we initially arrived. I will admit Carlos was VERY patient with me and a dream to work with! Needless to say it was divine intervention that I ended up at this location after all those years. I had been a long day for us, we had traveled back to back for long commutes to finalize the other transaction and I became a little frustrated because I had not eaten since early morning and had not anticipated that I would have been out for such a long day, let alone at another dealership. Dan was wonderful, he offered my family something to eat and drink and I felt terrible that the dealership was now working after hours for us. Let me just say Dan Bell nailed the deal and had great solutions and did not disappoint! I ended up walking away with more than I planned and I am so happy they were able to make my day. Dan, Carlos and Tiffanie really hung in there for us and made it happen to ensure we were taken care of they went over and beyond. I live a little of 100 miles from their dealership and let me just say it will be worth the drive. Another member in the Flow family. My daughter and husband have also purchased vehicles from Flow (Greensboro/Sanford). Looking forward to the new relationship with the dealership. Thanks again Dan Bell, Carlos Carter and Tiffanie Bishop. More
by Pammie20
Employees Worked With
Dan Bell, Carlos Carter, Tiffanie Bishop, Zachary Dobbins
April 11, 2022
We moved from Savannah where Critz had been our go to dealer. We went to Flow for service on our X6 and z4. The service department here is the best I've experienced. Kenny and Nikki are CONSISTENTLY k dealer. We went to Flow for service on our X6 and z4. The service department here is the best I've experienced. Kenny and Nikki are CONSISTENTLY knowledgeable, helpful, courteous and efficient. A year later later we've now bought an M440i and an M4. The buying experience was as excellent as the service. Isai has been our advisor and is enthusiastic and helpful. RJ the sales manager was great and Tiffanie was also very helpful and straight forward in the business office. Definitely a good shopping and service experience! More
by MINIDOC
Employees Worked With
Zachary Dobbins
December 11, 2021
Just purchased a 330i from Flow and my experience was very good. Ask for Patrick Beam when you call or go in. He is knowledgeable, easy to work with and good on the details. I recommend the dealership an very good. Ask for Patrick Beam when you call or go in. He is knowledgeable, easy to work with and good on the details. I recommend the dealership and Patrick. Francesca was super helpful in explaining the bells and whistles of how the features of the NMW work. More
by Slaut49
Employees Worked With
Patrick Beam
October 06, 2021
If you're looking for a BMW request Patrick Beam. He was efficient, thorough, and able to answer all of my questions about my new x5 plug-in hybrid purchase. He exemplified Flow's transparent, fun, and easy efficient, thorough, and able to answer all of my questions about my new x5 plug-in hybrid purchase. He exemplified Flow's transparent, fun, and easy philsoophy on luxury case purchases. More
by prezmac2
Employees Worked With
Patrick Beam
October 05, 2021
If you are looking for a BMW - ask for Carlos Carter! He was very patient and made the purchase process painless. He introduced me to one of BMWs Product Genius employees, Miles Swanson, excellent attention was very patient and made the purchase process painless. He introduced me to one of BMWs Product Genius employees, Miles Swanson, excellent attention to sharing the many BMW X3 features. Truly outstanding service! More
by A Thompson
Employees Worked With
Miles Swanson and RJ Currey, Zachary Dobbins
September 06, 2021
Super lacking sales support experience. I didn't think they would be trustworthy enough for regular maintenance or customer care on a new purchase. Transferred four times and finally cut off. They lost a they would be trustworthy enough for regular maintenance or customer care on a new purchase. Transferred four times and finally cut off. They lost a sale! More
by X3
Employees Worked With
Shannon, RJ, Zachary Dobbins
August 31, 2021
UPDATE: So after posting the 1-star review, about this dealership running two hard enquiries against my credit, the GM Jason Keranen called me last week few days later barking like a dog me leaving a bad dealership running two hard enquiries against my credit, the GM Jason Keranen called me last week few days later barking like a dog me leaving a bad review that is nothing else than what happened. No apologize, nothing else, just stating "If you think I will find you a replacement car, guess what - WE WON't". Are these really the core values Flow Dealerships stands for? Unbelievable! Earning Trust: Always doing what is right for the customer. Providing More: Delivering superior value everyday. Excellence: Doing everything right the first time. Trustworthiness: Doing what we say we will do. Responsiveness: Doing it now. Courtesy: Treating customers like guests in our home. More
by Not a good experience
Employees Worked With
Jason Keranen
January 08, 2021
I was passing thru W-S in my Tesla, on my way to Greensboro. My charge was too low to get home so I stopped at the closest charging station, Flow BMW. Right after I pulled in Eric D. (a relatively n Greensboro. My charge was too low to get home so I stopped at the closest charging station, Flow BMW. Right after I pulled in Eric D. (a relatively new employee) walked up and offered his assistance. I didn't have a Charge Point card, so Eric led me into the sales showroom where a sweet lady, "Bonnie", offered to lend me hers without hesitation. The Charge Point station on the lot was a bit slower than the one inside the Service Center and by this time a space had opened up. Eric then led the way and hooked my Tesla up inside, where it was nice and warm. Already super impressed by their customer service (even though I'm not (yet) a customer), I then met Nikki S. Nikki is their BMW Service Advisor. We easily struck up a friendly rapport which helped to pass the time. It took a while to charge the car, so I had time to meet Jason, Kenny, Michael and Corey. Corey or "Potts" as they called him, retrieved his phone charger from his car and let me charge my phone while I waited (are these folks for real?!?). Did I mention I was in a Tesla, not a BMW? Nikki noticed on a couple of occasions that the charge had stopped working. Jason, was also as nice as he could be; he even asked if wanted Dunkin Donuts or coffee. There was a comfortable lounge area between the Service Center and the Show Room. I visited it a few times, was given a bottled water, offered fresh coffee and then I saw it (I can't attach a photo??)... before me was the sweetest 8 series BMW 2-dr coupe I'd seen to date...WOW! I learned this morning that it sold last night. Not surprising! But if I was in the market for one, I'd bet my paycheck they could get another in, pronto. :D Back in the Service Center, a Service Technician even came out and took a look at the charging connection between my car, my adapter and their charging station! :-o :D Everyone agreed that it appeared to be my adapter. It was really slowing the charging process down and by this time I was going to hit some serious traffic on the way home. All of the employees I met were incredibly nice. I don't think I've ever experienced better customer service, and particularly not in a service department, and even more particularly since I was driving a Tesla, NOT a BMW. I was taken great care of during my afternoon stay at Flow BMW of W-S and feel like I made a few new friends in the process. I would like to give a shoutout to Josh Kinear, the Service Manager (whom I did not get an opportunity to meet). He clearly has a talent for recruiting incredible people, and a testament to his management style is how happy everyone I met seemed. They all appeared to love their jobs! How REFRESHING! There is no question that when it's time to trade my Tesla, I will be visiting Flow BMW of Winston-Salem. To me, the most important aspect of owning a car is the Customer Service and Service you get while owning it. Oh- and the 4:00 traffic wasn't a problem, as they are located less than 2 min. off I-40! Location, location, location! THANK YOU FLOW BMW of W-S for a stellar experience! I'll see you again. Toni R. Greensboro More
by tarheeltoni
Employees Worked With
Eric D., Bonnie, Nikki, Jason, Kenny, Michael, Corey
April 03, 2020
Took my 535i for a pre-purchase inspection. Flow did a thorough job. Kenny was great and please thank Adam for the detail inspection. The inspection was well worth the money. thorough job. Kenny was great and please thank Adam for the detail inspection. The inspection was well worth the money. More
by scott
Employees Worked With
Kenny service rep, Adam mechanic , Zachary Dobbins
