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915 Reviews of Flood Mazda - Service Center
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September 25, 2018
Disappointed this time I have had all of my service done there for 2 years and am usually happy with the service dept, and make the trek from Cranston to go there, but this I have had all of my service done there for 2 years and am usually happy with the service dept, and make the trek from Cranston to go there, but this time after being hit with a large unexpected brake repair bill, I felt the staff did not handle the situation as well as they could have. At my last routine service visit, they could have acted proactively and given me a warning to keep an eye on my wearing brake pads, or suggest a follow-up maintenance visit in x miles to avoid a larger and more costly repair. Instead, my brake pads wore to the metal between service visits and my brake pads and 1 rotor needed to be replaced at 47,000 miles, instead of simply my brake pads. I was also disappointed to learn that the staff is instructed not to offer or mention their money saving service coupons that can be found on the Flood Mazda website. That is not looking out for the customer's best interest in my mind. More
by Kdacey
Verified CustomerEmployees Worked With
Alyssa Hagerty
September 24, 2018
Very friendly staff. I always get my oil changes here and they do an excellent job of accommodating me when I show up without an appointment right as they are opening. In I always get my oil changes here and they do an excellent job of accommodating me when I show up without an appointment right as they are opening. In the past when I've dropped my car off for service it included a car wash and a vacuum, but this time there was no vacuum for some reason. I don't know if there was a policy change or it was just an oversight it was disappointing. More
by BH
Employees Worked With
September 24, 2018
Exceptional service & Quality Flood Mazda is incredible. The folks in the service department, especially Steven and Alyssa, provide unparalleled service. They are incredibly know Flood Mazda is incredible. The folks in the service department, especially Steven and Alyssa, provide unparalleled service. They are incredibly knowledgeable, friendly, and accommodating. I could not ask for better service. I highly recommend Flood Mazda to friends and family. More
by Aum2018
Employees Worked With
Steven Furtado, Alyssa Hagerty
September 21, 2018
great service pleasant always get a appointment that fits my schedule friendly My SUV is 2015 I love it in the future I would differently purchase anot service pleasant always get a appointment that fits my schedule friendly My SUV is 2015 I love it in the future I would differently purchase another Mazda for sure My first was a 2004 had it for 10 years till the 2015 More
by AMORETTI
Employees Worked With
not , Alyssa Hagerty
September 21, 2018
Oil Change Very good visit. Excellent service and a great service representative. The wait time was reasonable and the waiting room was nice. I would highly reco Very good visit. Excellent service and a great service representative. The wait time was reasonable and the waiting room was nice. I would highly recommend this service center. Everything done was explained in detail. More
by HAZELWARNER9@gmail.com
Employees Worked With
Alyssa Hagerty
September 20, 2018
Great Experience People at Flood Mazda are very helpful explaning everything about the service that was done on my car and anything I need to know concerning any futur People at Flood Mazda are very helpful explaning everything about the service that was done on my car and anything I need to know concerning any future things I know to know about the car. More
by JID919
Employees Worked With
Alyssa Hagerty
September 20, 2018
Pleasant, caring, competent people I love taking my car to service at Flood Mazda! They are so accommodating and wonderful from the making of the appointment to maintenance and/or repai I love taking my car to service at Flood Mazda! They are so accommodating and wonderful from the making of the appointment to maintenance and/or repair. They'll give you a ride, call, a car or whatever works best for you while they have your vehicle. Everything is clearly explained and they are so nice and friendly. More
by yawgoobakes
Employees Worked With
Bill Smith, Alyssa Hagerty
September 20, 2018
fast sercice friendly advisor a very clean waiting ares and informed by friendly service by service advisor one of the best and reasonablyvpriced outfis in srate would recpmend thi a very clean waiting ares and informed by friendly service by service advisor one of the best and reasonablyvpriced outfis in srate would recpmend this location to everyone More
by JK110
Employees Worked With
sreve furtado
September 20, 2018
Great Service I bought my car here and continue to get it serviced here. Always friendly and always timely. I’ll definitely continue to service my car here!! I bought my car here and continue to get it serviced here. Always friendly and always timely. I’ll definitely continue to service my car here!! More
by BIGHOUSE041
September 19, 2018
Fulfilled their commitments. Solution based service. The dealership truly has customer service as it's priority. I traveled a distance to purchase my Mazda specifically from Flood Solution based service. The dealership truly has customer service as it's priority. I traveled a distance to purchase my Mazda specifically from Flood Mazda and very happy I did. More
by LindaG
Employees Worked With
William Albro - special thanks
