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Flood Mazda - Service Center

Wakefield, RI

4.7
852 Reviews
Call Service Center (401) 284-4700

852 Reviews of Flood Mazda - Service Center

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March 22, 2024

Great people to do business with! Put me in a new car after my 2023 was in an accident! More

by steamer
Recommend Dealer
Yes
Employees Worked With
Frank Polanco, Frank Polanco
Report | Print
Apr 04, 2024 -

Flood Mazda responded

Good morning Sorry to hear that you were in an accident. However, I am glad to hear that we took care of you and were able to get you into a new car. Thank you for choosing Flood Mazda where we stand by our service in excellence. Don't hesitate to reach out with any questions or concerns. Sincerely, KATHLEEN BABBITT Customer Relations Specialist Flood Mazda kathiebabbitt@floodauto.com 401-284-4700

March 21, 2024

I like Flood Mazda they take care of my car, and they take care of me. More

by KOLATOR.RI
Recommend Dealer
Yes
Employees Worked With
Frank Polanco, Frank Polanco
Report | Print
Apr 04, 2024 -

Flood Mazda responded

Good Morning Thank you for the positive review! Our team was glad to help out and we appreciate your business! Our goal is 100% customer satisfaction here at Flood Mazda. We look forward to seeing you again in the future. Sincerely, KATHLEEN BABBITT Customer Relations Specialist Flood Mazda kathiebabbitt@floodauto.com 401-284-4700

March 15, 2024

They are always professional and get me in for an appointment when I need one More

by denny
Recommend Dealer
Yes
Employees Worked With
Bruce Hanson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bruce Hanson
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Apr 04, 2024 -

Flood Mazda responded

Good morning Thank you so much for the positive review! We appreciate your business and were happy to help out! Our goal is 100% customer satisfaction. We look forward to seeing you again in the future. Sincerely, KATHLEEN BABBITT Customer Relations Specialist Flood Mazda kathiebabbitt@floodauto.com 401-284-4700

February 27, 2024

Good service; both times I have had service performed I have requested a loaner in advance and both times the loaner and/or driver was unavailable the day of and I ended up driving it in. It was not a prob More

by monicab1
Recommend Dealer
Yes
Employees Worked With
Frank Polanco, Frank Polanco
Report | Print
Feb 29, 2024 -

Flood Mazda responded

Dear Monica, Thank you for taking the time to leave a review! I'm sorry to hear that your experience with our service department and loaner cars were not what you were told. We do have many loaner cars as well as 3 drivers. Unfortunately, twice for some reason this did not help you. I spoke with my service manager Bill, and he said next time you have an appointment to please ask for him, and we will make sure one is available for you. We also offer the service to pick up and return your car as well. Again, we apologize that has happened twice. We value your patronage, and we want all of our customers to be more than satisfied with the service we offer. We hope to service you again. Sincerely, KATHLEEN BABBITT Customer Relations Specialist Flood Mazda kathiebabbitt@floodauto.com 401-284-4700

February 23, 2024

Always fantastic in every way! What can I add? Always a fantastic experience. None better!! More

by madameshaw1
Recommend Dealer
Yes
Employees Worked With
Stephen in Service! He is the BEST!
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February 21, 2024

Service is exceptional and I've been going there for years. The staff has always been incredibly helpful, friendly, and professional. More

by AARONHUGHES09
Recommend Dealer
Yes
Employees Worked With
Bruce Hanson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bruce Hanson
Report | Print
Feb 27, 2024 -

Flood Mazda responded

Dear Aaron, Thank you for the 5-Star review! We appreciate your business and value our customers. Our goal is 100% customer satisfaction, and I am glad you received that. We look forward to working with you again in the future. Kathie Babbitt Customer Relations Specialist p. 401.284.4700 e. kathiebabbitt@floodauto.com www.floodmazda.com "Come Experience The Flood Way"

February 19, 2024

Was able to get an appointment on short notice. Problem was resolved while I waited in less time than estimated. More

by GEBBIE131313
Recommend Dealer
Yes
Employees Worked With
Steven, a service advisor
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February 12, 2024

I find them to be knowledgeable, helpful, personable. A great service They are professional, great service. More

by anna_dipetrillo
Recommend Dealer
Yes
Employees Worked With
Frank Polanco, Frank Polanco
Report | Print
January 15, 2024

Steve is great. Very professional. Steve always is wonderful to work with and very knowledgeable. More

by joe_votta
Recommend Dealer
Yes
Employees Worked With
Steve Furtado
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Jan 24, 2024 -

Flood Mazda responded

Dear Joe, Thank you for the 5-Star review and the kind words about Steve. Stever and the entire service department are great and get the job done! We appreciate your business and value our customers. We look forward to seeing you again. Kathie Babbitt Customer Relations Specialist p. 401.284.4700 e. kathiebabbitt@floodauto.com www.floodmazda.com "Come Experience The Flood Way"

January 15, 2024

Very professional. Efficient. Everything went well It's no wonder this dealership gets awards and much praise More

by LATRIPOLI.401
Recommend Dealer
Yes
Employees Worked With
Frank Polanco, Frank Polanco
Report | Print
Jan 24, 2024 -

Flood Mazda responded

Good Morning, Thank you for the 5-Star review and positive review and choosing Flood Mazda for your automotive needs. We look forward to serving you again in the future. Kathie Babbitt Customer Relations Specialist p. 401.284.4700 e. kathiebabbitt@floodauto.com www.floodmazda.com "Come Experience The Flood Way"

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