Flood Ford of East Greenwich

I was greeted with great respect from my salesman David, not pushey as most are. He was very helpful in things I knew nothing about, in describing all the good things about the car I settled on. I can only not pushey as most are. He was very helpful in things I knew nothing about, in describing all the good things about the car I settled on. I can only hope my experience with service for my car is equal. I would also give accolates to the Internet Sales Manager Michelle, for all her help with my lack of computer skills plus her follow up after buying my car. KUDOS to all other employees I encounted. More

The three weeks prior to my purchase I spent surveying several local dealerships as well as internet option. My reason was to accommodate my physical injuries/disabilities and find a vehicle that would f several local dealerships as well as internet option. My reason was to accommodate my physical injuries/disabilities and find a vehicle that would fit my needs and budget. After stopping at the other dealers, I finally found my way to Flood Ford in East Greenwich. (I had purchased a pre owned vehicle from Flood approximately 6 years prior because of our personal friend Jack LaPierre). Upon arriving at the dealership and surveying the lot, the saleman, Mike Brady, introduced himself and asked if he could help. I was originally looking at a 2008 Lincoln MKX that was on the lot. Mike inquired why I was interested in that particular vehicle. After explaining my reasons (mostly the auto lift gate) he asked if I would consider a new 2010 Edge Limited. He explained the similar options the vehicles shared as well as the lift gate. We viewed the models on the lot and he began a preliminary pricing for me. However, I did not have my vehicle (2008 Milan)for a trade in value. I told Mike I was interested and would return with my vehicle. The week following, I returned with my vehicle and Mike took us out for a test drive. After some serious negotiations, we agreed on a deal. The financing was thru Ford and the entire process was smooth and timely. Needless to say we drove the Edge home that day after our comprehensive vehicle introduction. Everyone we had contact with in the dealership was pleasant and committed to making things work. With his committment to Ford and the customer needs, Mike Brady did an excellent job listening to us and making the deal happen. KUDOS Mike!!! More

I had a blemish in the paint on my 2009 mustang gt that was covered under warranty for repair, flood said they would repaint the hood for me which i thought was great.I brought the car in on sept 10,2010 p was covered under warranty for repair, flood said they would repaint the hood for me which i thought was great.I brought the car in on sept 10,2010 picked up the car three days later everything looked good the next day when the sun hit the hood i noticed they burned the paint with the buffer real bad so i brought the car back and they were more than happy to fix that problem,so they had the car another day and a half went to go pick it up and there was a scratch on the hood bigger than the one the originaly had to fix.So again they kept the car and now here it is sept 29 and still dont have the car back.In my opinion it was a simple fix that turn into mess. They need better quality control because if i did'nt see the scratch they were gonna give me the car back worse than when i brought it in. More

The employees at Flood Ford of East Greenwich are all so friendly and courteous from the moment you walk into the dealership. Everyone is willing to help in any way possible, whether they are your contact friendly and courteous from the moment you walk into the dealership. Everyone is willing to help in any way possible, whether they are your contact or not. This was the first time I used the internet to obtain a quote, and Michelle Fontain e-mailed me immediately and followed up with a phone call the very next day. She even introduced herself to me when I was working with Dave Paleno, who sold me my new Ford Fusion. He, too, offered excellent customer service. Joe Chicetti was there at each of my visits to be sure I was taken care of according to Flood Ford standards. I would highly recommend Flood to anyone. More

I stopped by the dealership just to look because I wanted to get rid of my Toyota. I met Jack on the lot and he explained all the details of the Ford F150. I left there and did an e-mail inquirey, and Michel to get rid of my Toyota. I met Jack on the lot and he explained all the details of the Ford F150. I left there and did an e-mail inquirey, and Michele went out of her way to answer my questions. Louie from service gave me a precise answer as to why I should switch to a Ford vehicle service-wise.From there, I met with Jack, who took me on test drives of many F-150's. I was sold. He brought me to the Sales manager and we worked a low pressure deal from there. These are the reasons "why" I bought from Flood Ford. All of the people associated with this dealership are EXCELLENT, and really want your business. More

MIKE FLOOD HAS DONE AND EXCEPTIONAL JOB WITH HIS EMPLOYEES, THE OVERALL APPERANCE OF THE DEALERSHIP, SERVICE DEPT ,BODY SHOP,AND PARTS DEPT. I HAVE RECOMENDED MY FAMILY AND FRIENDS TO GO THERE AND C EMPLOYEES, THE OVERALL APPERANCE OF THE DEALERSHIP, SERVICE DEPT ,BODY SHOP,AND PARTS DEPT. I HAVE RECOMENDED MY FAMILY AND FRIENDS TO GO THERE AND CHECK OUT THE INVENTORY OF NEW AND USED VEHICILES ANY TIME THEY ASK ME ABOUT PURCHASING A NEW CAR. ALL HIS EMPLOYEES REALLY DO A NICE JOB OF TAKING CARE OF THE CUSTOMER AND MAKING SURE THEIR NEES ARE MET. GREAT EXPERIENCE! More

Last week I purchased two vehicles from Lee Johnson at Flood Ford of East Greenwich. From the start Lee was very accommodating and easy to work with. He gave me an excellent price on my trade and we quick Flood Ford of East Greenwich. From the start Lee was very accommodating and easy to work with. He gave me an excellent price on my trade and we quickly came to a deal. I decided why I was there to also buy a new car right out of the showroom. Lee then appraised my other trade and again we quickly came to an excellent deal. John and Joe in financing did an excellent job, and were both extremely accommodating as well.What separates Flood apart from any other dealer is they are there to work with the customer to make buying your new vehicle a fun and easy process. There is no unnecessary haggling back and forth, like what occurs as other Ford dealers. I have to say that buying both vehicles from Flood and Lee Johnson as a salesman was a very easy and friendly process. I would definitely recommend Flood Ford to even my closest friend. I will most definitely be back in the future. More

I brought my 2004 Explorer in for service and questions about my brakes. This was my first visit to this Flood Ford and it was the best dealer experience I have ever had. I will continue to do business wit about my brakes. This was my first visit to this Flood Ford and it was the best dealer experience I have ever had. I will continue to do business with Flood Ford and highly recommend them to all my friends. Great job! More

The salesmen and financial team met all of my needs, gave me an excellent price on my trade in, and found me great rebates. This dealership gave me the best price on my car. They were also very clear and hel me an excellent price on my trade in, and found me great rebates. This dealership gave me the best price on my car. They were also very clear and helpful, as well as friendly and courteous. I had previously been quoted at another Ford location, and Flood Ford EG beat the price by a significant amount. More

From the moment I walked into the dealership to look at a vehicle the salesman (Chris Defruscio) did everything perfectly. He wasn't pushy, he was informative and helpful. His answers were clear and concise vehicle the salesman (Chris Defruscio) did everything perfectly. He wasn't pushy, he was informative and helpful. His answers were clear and concise and accurate as well. It was also a great experience working on the administrative side of the dealership as well. Thanks again. More