Flood Ford of East Greenwich

On April 30, 2024 I went into Flood in Narragansett to purchase a truck. Dealer reviewed my registration, and truck and offered $45K for a trade in allowance. I provided a $500 deposit via my credit car purchase a truck. Dealer reviewed my registration, and truck and offered $45K for a trade in allowance. I provided a $500 deposit via my credit card and arranged to have the windows tinted on the new truck being purchased. The next day, I inquired about having Flood apply a spray-in bed liner. They offered a price which I agreed to and was asked to close on the truck and provide full payment prior to the work being done. On May 6th , I provided full payment and closed the deal, signing and receiving all the required paperwork and insuring the new truck. Two days after closing on the truck, I received a call from a sales manager at the dealership stating that I had misrepresented my truck that was traded in. My truck was a buyback vehicle where, before I bought it in 2018, Ford took it back from the original purchaser and repainted the back door. All of that information is clearly noted on the Carfax, which I assumed they would have looked at prior to offering a vehicle trade in value. They wanted to re-negotiate the deal after I owned the new truck, asking for another $5,000. The sales manager admitted in writing that the vehicle history report was not available at the time they offered a trade in value. Principle kicked in and I was unwilling to renegotiate for a truck I already owned. Possession is 9/10th of the law and since I had contracted with Flood to do an aftermarket spray liner in the bed, they refused to give me my truck which was paid for. Had I gone home with it the day I bought it, it would have been a different story. They sent me back my check which they had endorsed, but I have had to hire an attorney to try and get my $500 deposit back and the money I paid for the window tinting. Two weeks later I have not received my money. More

We just bought our second vehicle from Flood and are delighted, again, with every aspect of the purchase. Marc in sales and John in finance were state-of-the-art. John remembered us from our previous pu delighted, again, with every aspect of the purchase. Marc in sales and John in finance were state-of-the-art. John remembered us from our previous purchase and made everything so clear and easy. Marc watched over us from start to finish. And I might add, service on our previous car was flawless. We never even thought about going anywhere else. More

I'd like to thank John Garcia for resolving an with a switch on my 2021 f150. Was keep well informed on the progress. I would recommend flood service center to anyone looking for ford service. John thank switch on my 2021 f150. Was keep well informed on the progress. I would recommend flood service center to anyone looking for ford service. John thanks again for getting me in and out in a timely fashion. More

One of the smoothest and lest stressful new vehicle purchase that I have ever made. Our salesperson, Chase, was incredible! purchase that I have ever made. Our salesperson, Chase, was incredible! More

Easiest car buying process I've experienced. From our first test drive of the Bronco Sport over 6 months ago (with John Granata) until final purchase with Mike Brodeur, and the financing complet From our first test drive of the Bronco Sport over 6 months ago (with John Granata) until final purchase with Mike Brodeur, and the financing completed by Paulette, everyone was very nice and very personable. I did my research on the vehicle over many months and knew what I wanted, and did not feel pressured to upgrade. And Michelle's email correspondence regarding my test drive right through after purchase follow through was great as well, along with Mike's prompt answers to questions. Mike even personally cleaned the car impeccably prior to my picking it up! I don't think any car purchase is ever easy, but this one was much less stressful than any other I've made. Mike even personally cleaned the car impeccably prior to my picking it up! More

Joe was extremely helpful and professional in helping me find the perfect SUV for me. find the perfect SUV for me. More

Very friendly, everyone was helpful. John DeRobbio helped me find the perfect car that fits my lifestyle and budget. Paulette was very helpful with the financial business John DeRobbio helped me find the perfect car that fits my lifestyle and budget. Paulette was very helpful with the financial business More

The staff was SUPER with reply to ANY questions. Michelle and John were my contacts from the beginning. Michelle, thank you for getting back to me right away with availability of the F-150 King Ra Michelle and John were my contacts from the beginning. Michelle, thank you for getting back to me right away with availability of the F-150 King Ranch! Thank you John, for showing me around my first trucks capabilities. Paulette was the best finance girl in the world! Very personable! More

This dealership fails to provide service, let alone good service. Made an appointment 2 months in advance. Dropped the vehicle off early, gave them a week to change a battery, and they still had not broug service. Made an appointment 2 months in advance. Dropped the vehicle off early, gave them a week to change a battery, and they still had not brought the vehicle the vehicle in to be serviced. This is the second time dealing with this service center, the first time we waited 4 months to get an in stock warranty item repaired. xxxx Poor Management stemming from the top. More

Joseph was very patient and attentive throughout the process when purchasing my truck. I felt comfortable and highly recommend his services to anyone who may be looking for a new vehicle. Thank you Joe! process when purchasing my truck. I felt comfortable and highly recommend his services to anyone who may be looking for a new vehicle. Thank you Joe! More