Flood Ford of East Greenwich

Excellent service throughout from Michelle on the website, Becky in sales and John Zito in financing! I am looking forward to getting rid of our other vehicle (Chevy tr throughout from Michelle on the website, Becky in sales and John Zito in financing! I am looking forward to getting rid of our other vehicle (Chevy traverse) and getting another Ford Explorer. More

New customer Carlos was excellent in all aspects of the process. He was knowledgeable, straight forward and understood my needs, working through all my options. Carlos was excellent in all aspects of the process. He was knowledgeable, straight forward and understood my needs, working through all my options. I hope he is still there when my lease is up to be renewed More

Great Deal and Sales Professionals Since this was my first new car purchase in several years, some things were new to me. I cannot say enough about John and Paulette, both of whom ar Since this was my first new car purchase in several years, some things were new to me. I cannot say enough about John and Paulette, both of whom are very pragmatic and down to earth professionals. The majority of the preliminary transaction was accomplished before I arrived. I compliment John for the professional manner and straightforward handling of the sale. I truly appreciated Paulette's frank discussions regarding the ways to protect my investment. I got the vehicle I wanted and I believe the entire process says volumes about your dealership. I feel certain I will return again whenever I am in the market. Please forward this to whomever you can to ensure that each person including yourself is commended properly. From a lifetime Ford customer, Stevan Martin (First new Ford purchased in 1974) More

Purchased a used car I couldn't have asked for a better experience purchasing a used car. Everyone was very nice and helpful throughout the whole experience. I would like I couldn't have asked for a better experience purchasing a used car. Everyone was very nice and helpful throughout the whole experience. I would like to thank Becky Arling and John Zito for making this happen. More

Purchasing Great, Service Mediocre I purchased my new Ford from Flood in E.G. and had an excellent experience with Jim Smashee. There was no pressure and we agreed on a fair price. I I purchased my new Ford from Flood in E.G. and had an excellent experience with Jim Smashee. There was no pressure and we agreed on a fair price. I left extremely satisfied. The service department on the other hand is a different story. After you purchase a Ford from Flood you are entitled to a free oil change. I called the service department to schedule my appointment. I was told I didn't need an appointment (before the Quick Lane opened). I returned for my oil change and was told they were too busy and I should have made an appointment. I ended up going to Tasca in Cranston instead, and paid for an oil change that was done in 20 minutes. (strike one for Flood) Recently, I decided to give Flood another chance. I just needed and oil change and a state inspection. I made an appointment for 8:00 am, two weeks in advance. I also told them I would wait for the car. I arrived at the dealer at 7:50 am and was told it would be a couple of hours for a state inspection. I was also told I should have the tires rotated. I declined the tire rotation and took my seat. It wasn't until 9:30 am when I was told they were running behind and my car hadn't been taken in yet. Around 9:40 am I was informed that they were taking my car. Then somewhere around 9:50 am I was asked again about rotating my tires because they wearing unevenly. Now this is a 2 year old car with 18,500 miles. I have the oil changed every six months and the tires rotated once a year. I explained that the tires had been rotated in September and there was no uneven wear on them. The subject was quickly dropped. I'm sure charging me for a tire rotation had nothing to do with the tires being off the car for the inspection. Anyway, my car was done at 10:20 am. So, about 40 minutes for an inspection and oil change which is what I expected, not 2 hours and 20 minutes. What's the point of having an appointment? (strike two) More

Excellent all around! I had an idea of what I wanted when I got to the dealership. Carlos was honest and straightforward and worked with me on what I needed. Paulette was I had an idea of what I wanted when I got to the dealership. Carlos was honest and straightforward and worked with me on what I needed. Paulette was so kind when walking me through the finance paperwork. Both were really patient with me as I asked questions and consulted with my dad over the phone. I'm more than pleased with my experience and happy that I followed my friend's advice and came to this location. More

Can't say enough how awesome the experience was! I honestly can say I'd rather purchase another house than a car. The experience we've gone through over the years at dealerships across new England ha I honestly can say I'd rather purchase another house than a car. The experience we've gone through over the years at dealerships across new England has been nothing short of typical and miserable, however one week ago that changed! From April's quick and helpful response to an online inquiry to the unbelievably personal and honest experience with Mike Coleman I can't say enough that anyone looking for a Ford needs to go here! No games, honest pricing, and a genuine desire to do the right thing. More

Top shelf service Bill and Joe, made the process simple and easy. Their customer centric approach was refreshing. Top that with a well priced Vehicle and Flood Ford has Bill and Joe, made the process simple and easy. Their customer centric approach was refreshing. Top that with a well priced Vehicle and Flood Ford has a winning formula to success. More

Excellent Service What an amazing easy experience. We had visited this dealership in August to possibly switch lease vehicles. The salesperson worked with us and explai What an amazing easy experience. We had visited this dealership in August to possibly switch lease vehicles. The salesperson worked with us and explained that it would be best if we waited until we had fewer payments remaining. When Flood had a new lease incentive available Steve emailed us and we made an appt to sit down and talk. After telling Steve what we were looking for he found the perfect vehicle for us. He was completely upfront with everything. No hidden agenda or costs. Within 3 hrs we were driving away in our new car. We were very impressed and happy with the service we received. I would highly recommend Flood Ford. More

Our purchase experience My first contact with Flood Ford was via the internet. I emailed then spoke with Michelle Fontaine who gathered the information about the vehicle I wa My first contact with Flood Ford was via the internet. I emailed then spoke with Michelle Fontaine who gathered the information about the vehicle I was interested in and within minutes gave me a quote and invitation to test drive the 2015 Ford Escape SE. I subsequently met with MIke Coleman in sales and was met with enthusiasm and smile. My wife and I test drove the Escape and immediately felt this was the right choice for a vehicle. We were offered a second choice of vehicle color with an additional option. Mike gladly and without hesitation accepted our offer. We went on to meet Joe Pezza in the finance department. We were met by a friendly face and eagerness to meet our needs. I must say in all honesty we expected an afternoon filled with high anxiety and nervousness but left feeling like we were part of a family. We highly recommend Flood Ford to anyone interested in purchasing vehicle. More