Fletch's Buick GMC

Friendly,respectful Fletchs' treats its customers with utmost respect and makes you always feel welcome. Dan of the sales team has always made me feel like I was a friend Fletchs' treats its customers with utmost respect and makes you always feel welcome. Dan of the sales team has always made me feel like I was a friend. More

Proactive Sales person - Kiley I last leased my GMC Terraine from Kiley and Fletch's. When I heard lease pricing was going down, I asked her to please keep me posted on any good pu I last leased my GMC Terraine from Kiley and Fletch's. When I heard lease pricing was going down, I asked her to please keep me posted on any good pull ahead deals. She called me while I was on vacation and offered a lease I couldn't turn down. Michelle overnighted the paperwork to where I was staying with a return overnight. Just got home from vacation and will trade my old vehicle in for a newer, updated one with a lower car payment. This is the third vehicle I have leased or bought from Fletch's. Thanks! More

Replace Filters Even though the service area was very busy, we were able to get air filter and cabin filter change in a very reasonable time at a very reasonable pric Even though the service area was very busy, we were able to get air filter and cabin filter change in a very reasonable time at a very reasonable price. More

Fletch's knows how to take care of it's customers I have purchased several cars from this group and to my thinking there is no need to go somewhere else if you're shopping for the kind of vehicles the I have purchased several cars from this group and to my thinking there is no need to go somewhere else if you're shopping for the kind of vehicles they sell and their service is truly exceptional. More

Excellent salesman I came back to your dealership because of Chris McKay and his kindness he showed my friend who purchased a car a few months ago & how he handled her t I came back to your dealership because of Chris McKay and his kindness he showed my friend who purchased a car a few months ago & how he handled her transaction. He was very interested in getting me in the right vehicle at the right price. He is someone I would recommend to all my family & friends. More

Jerry I was in a pinch, and he took care of ...just was awsome,visiting from out of town and backed into a tree late one night Thank you I was in a pinch, and he took care of ...just was awsome,visiting from out of town and backed into a tree late one night Thank you More

GREAT!!! I will never go anywhere else but Fletch's they are the best! They answer any questions or concern you may have. They make you feel like family! I will never go anywhere else but Fletch's they are the best! They answer any questions or concern you may have. They make you feel like family! More

Came in for three tires to be put on and an alignment. Made an appointment a week in advance. Did not write down the time, arrived earlier, the service advisor had the car brought in for prep, before work Made an appointment a week in advance. Did not write down the time, arrived earlier, the service advisor had the car brought in for prep, before work was done. Told him wanted the three new tires put on and an alignment done, as the present tires only had 12,000 miles on them. He could not believe they were that bald in such a short period of time. I told him that is why I brought it over to them, as the shop in Alpena did the same of tires and an alignment, when I took it back and tires were worn they told me it must be the tires as it was right on. Did not and do not believe that, as the car was not moved on the recheck. My son had excellent reviews when he took his vehicles into Fletch's. Very pleased, it wasn't over 15 minutes after getting vehicle in and started taking old tires off, found the problem. A bad upper control arm on drivers side. Told them to go ahead. After replacement and alignment everything was back in the green. These statements are coming from an assistant service manager of 14+ years at a dealership in Alpena. I would definitely recommend to anyone. Everyone was very courteous, knowledgeable and stayed on task. Three hours was back on the road and very well satisfied. More

Recall correction Staff is always friendly. Never have to get out into the elements with their "service door". Beverages (and not outdated magazines) in waiting area. Staff is always friendly. Never have to get out into the elements with their "service door". Beverages (and not outdated magazines) in waiting area. Trustworthy staff. More

Super sales and service. Bought 9 vehicles from 6 dealerships before leasing from Fletch's. Only 2 rate 5 stars, and Fletch's rates the highest of the 2. Bought 9 vehicles from 6 dealerships before leasing from Fletch's. Only 2 rate 5 stars, and Fletch's rates the highest of the 2. More