Flagship Motorcars of Lynnfield

Just had a terrible experience - arrived 30 min before opening and sat down in waiting room when the valet named Guy told me to go wait in my car. I said I prefer inside when he raised his voice telling m opening and sat down in waiting room when the valet named Guy told me to go wait in my car. I said I prefer inside when he raised his voice telling me he is the supervisor and began to argue with me. I reported this to the general manager Paul and his response was "I would have thrown you out too ". Even though the waiting room was open with no signs saying stay out nor hours open he would have thrown me out. He said he will take care of having signs. He tried to turn the table on me attempting but failing to put me on the defensive with a threat that "if anyone yells at one of his employees he bans them from the dealership." This was before he had any information concerning all that had transpired. He seemed very stressed and kept saying he had to go to a meeting. Well, much more important than any meeting is his responsibility to make sure customers are not mistreated in a way that I was. Two other guests in the waiting room told me that Guy acted inappropriate with them. As I was leaving, I saw my car came out of the wash still dirty and was told if I want it clean have it detailed. One of the dealership selling points to me "was we give you car washes as long as you own the car." Today I was told things show a lot more on a Black car. The young man who drove the car out said the car was dirty and he would be upset were it his car. I guess giving you a car wash doesn't mean getting it clean. Believe me, these Mercedes cars are extremely expensive and you pay for the car washes. You know that some people are mistreated but don't complain as another women in the waiting room said this same valet was very snippy to her but she did not want to get in a fight by complaining especially after I relayed my experience with Paul. This same valet went over to another man in the waiting room and said to him referring to me, "what does he want I washed the car twice and he is still complaining. " The man came over to relay this to me. THEY SENT ME HOME WITH A DIRTY CAR BECAUSE HOW MUCH CAN YOU ARGUE WITH THEM ? Finally, even though this car was for my wife, she refuses to visit this dealership given the behavior of this valet. My feeling is if you want to be treated well skip this dealership. I just can't believe this whole thing. I have never seen so much about so little - a sad commentary about this dealership. Should they be making an issue with a customer concerning a matter such as this-  Man sits in our waiting room to wait for service    WOW ! More

Service is top notch. Always providing consistent excellent customer service. I have full confidence in Nathan and the service team. Always providing consistent excellent customer service. I have full confidence in Nathan and the service team. More

Renan is always responsive and keeps me informed. Overall very pleased with service at Flagship. Overall very pleased with service at Flagship. More

Great service as always. Thorough and efficient. Excellent communication and explanation of work being done. Thorough and efficient. Excellent communication and explanation of work being done. More

Our car broke down while we were on our vacation. Flagship diagnosed the problem quickly, ordered the parts, and prioritized our repairs to get us better back on the road. We are very grateful to Fl Flagship diagnosed the problem quickly, ordered the parts, and prioritized our repairs to get us better back on the road. We are very grateful to Flagship. More

I’ve been a Mercedes owner for 10 years, and purchased both of my vehicles at Flagship Lynnfield. I have consistently serviced my vehicles at this dealership as well. The service has always been exception both of my vehicles at Flagship Lynnfield. I have consistently serviced my vehicles at this dealership as well. The service has always been exceptional, highly recommend! More

The Service Department is kind, courteous and professional, they operate in a timely manner with all their customers and always keep lines of communication open professional, they operate in a timely manner with all their customers and always keep lines of communication open More

I am always impressed with the consistently excellent customer service that I receive from Stephen Lopes every single time I bring my car for any kind of work at Flagship. My husband is now considering p customer service that I receive from Stephen Lopes every single time I bring my car for any kind of work at Flagship. My husband is now considering purchasing a Mercedes so he can bring his vehicle to such an excellent and trusted place. More

Excellent service , Nathan was very professional and very attentive . He gets 5 Stars from me! Thank you! attentive . He gets 5 Stars from me! Thank you! More