Flagship Motorcars of Lynnfield

Thank you demetru for helping buy my first Mercedes it was a pleasure having you as a sales professional I’ll see u in 3 years when I trade in. was a pleasure having you as a sales professional I’ll see u in 3 years when I trade in. More

We recently needed a few things serviced and we were fortunate to work with Pratik. He provided timely updates on the status and was incredibly accommodating in finding a resolution. fortunate to work with Pratik. He provided timely updates on the status and was incredibly accommodating in finding a resolution. More

Income for the service with Stephen and his team because they are so helpful and think ahead they are so helpful and think ahead More

Pratik Che Guy and Michael Daley All have exemplifies excellence in customer service. Because of the High quality of these employees I Would not hesitate to recommend Flagship motors. excellence in customer service. Because of the High quality of these employees I Would not hesitate to recommend Flagship motors. More

I was served well and my car was completed within time. Great service and team at the dealer Great service and team at the dealer More

The personal are very courteous, so I can recommend this to my family and friends. I feel satisfied could with the service there. to my family and friends. I feel satisfied could with the service there. More

Service manager was good but 2hrs for a new battery Especially for the price was not good Especially for the price was not good More

On time and on estimated repairs Stephen was great, very helpful and courteous Would recommend for sure helpful and courteous Would recommend for sure More

Service was done quickly. All the people were very nice and courteous. I have no complaints. All the people were very nice and courteous. I have no complaints. More

I recently had a disappointing experience at the dealership. I called multiple times to ask questions but felt misled on several occasions. When I brought my car in for an inspection, the technician dealership. I called multiple times to ask questions but felt misled on several occasions. When I brought my car in for an inspection, the technician was immediately rude, unwelcoming, and condescending, seemingly because I hadn’t purchased my car there. As a first-time Mercedes owner, I had hoped for a professional and supportive experience, especially since I trusted the dealership with my car despite purchasing it elsewhere. I had a few issues with my car that caused me significant stress, and the entire visit left me feeling on edge. I was particularly uncomfortable when the desk staff, who was in charge of service, brought up my situation in front of others. While I appreciate that the staff ultimately helped me and identified that my car needed repairs elsewhere, the overall experience was disheartening. I have never experienced this kind of treatment at other dealerships, where customers are treated differently simply because they didn’t purchase their vehicle there. Even though my warranty may not have applied, I still paid out of pocket because I believed it was the best decision for my car. Unfortunately, due to the treatment I received, I do not plan to return to this dealership. More