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Five Star Subaru of Grapevine - Service Center

Grapevine, TX

5.0
925 Reviews
Call Service Center (817) 438-1700

925 Reviews of Five Star Subaru of Grapevine - Service Center

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January 28, 2025

Awesome! Professional! Friendly!! Outstanding service always!! Highly recommend Five Star Subaru of Grapevine! Today is our Subaru’s 5th birthday 😊 More

by Happy Customer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jayson
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Jan 28, 2025 -

Five Star Subaru of Grapevine responded

Happy Customer, We appreciate helping with your auto care at Five Star Subaru. Jayson and our techs continue to be available at 817-438-1700. Let us know when you need our vehicle advice. Thank you for your business and feedback! Take care, Jakob Ritter, Service Director

January 28, 2025

Nice people- pretty quick- Antonio answered all my questions & stayed in communication. Only “complaint” would be battery price was way high & what I’d call “unreasonable”. - everything else was as e More

by Alesia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Antonio
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Jan 28, 2025 -

Five Star Subaru of Grapevine responded

Thank you, Alesia, for taking the time to recognize Antonio and your Five Star Subaru service experience. Please don't hesitate to reach me directly at jritter@sampack.com or 817-438-1700. I am here to make certain you are always happy with our services. Sincerely, Jakob Ritter, Service Director

January 27, 2025

Everything was very good from setting up the appointment to the intake to the exit. Just a good experience More

by Jtl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Zambrana
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 28, 2025 -

Five Star Subaru of Grapevine responded

Jtl, We're so glad you had such a smooth experience at Five Star Subaru! Thank you for taking the time to share your positive feedback. We strive to provide excellent service, and it's wonderful to know we're meeting your expectations. Reach Jose and our service team at 817-438-1700. We are here to help. Best regards, Jakob Ritter, Service Director

January 24, 2025

The staff was friendly and helpful during the entire process, always engaging with the customers. More

by Steve Thompson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dyson Ellis
1.0
This rating includes all reviews, with more weight given to recent reviews.
D'Mitri Manivanh
1.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Jordan
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Antonio Reyes
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Jan 24, 2025 -

Five Star Subaru of Grapevine responded

Steve, We value your feedback and are so glad that you found your Five Star Subaru service advisor was helpful. We strive to provide a seamless and enjoyable experience for all our customers. We appreciate your business and welcome additional questions at 817-438-1700. We are here to help you enjoy many more miles in your car. Best regards, Jakob Ritter, Service Director

January 24, 2025

Very prompt and responsive and got exactly what I wanted. Will return due to their excellent service. More

by Rod
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis/Service Advisor
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Jan 24, 2025 -

Five Star Subaru of Grapevine responded

Thank you, Rod, for taking the time to endorse the Five Star Subaru service center. Travis and our techs remain available at 817-438-1700. Let us know when you need vehicle advice or another appointment. Best regards, Jakob Ritter, Service Director

January 24, 2025

Always satisfied when I need to take my vehicle to Five Star Subaru of Grapevine. Professional and courtesy employees. More

by maril
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Zambrana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 25, 2025 -

Five Star Subaru of Grapevine responded

Thank you, maril, for being one of our valued Five Star Subaru guests. Jose is a great source of knowledge and is available at 817-438-1700 for questions. Between visits, we welcome the chance to share vehicle knowledge. We are focused on your driving experience. Take care, Jakob Ritter, Service Director

January 23, 2025

Antonio was great ! He gave me a time estimate and fulfilled his promise. This was my first check up after buying the car from 5 star and I am very pleased ! More

by donsanford11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Antonio
Report | Print
Jan 24, 2025 -

Five Star Subaru of Grapevine responded

donsanford11, Thank you for choosing Five Star Subaru and for recognizing Antonio! We appreciate you keeping your business at our dealership. Let us know how we can help you enjoy your car. Call us any time for advice or care at 817-438-1700. Take care, Jakob Ritter, Service Director

January 22, 2025

Received excellent services. Jayson is pleasant welcoming and pleasant to talk to. Has great communication skills. Love the neat facility. Wonderful people there More

by Otaa002
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jayson
Report | Print
Jan 24, 2025 -

Five Star Subaru of Grapevine responded

Thank you, Otaa002, for taking the time to share your positive feedback with us! We're incredibly proud of Jayson and the Five Star Subaru service team. We strive to provide a quality service experience for all our customers, and we're glad we were able to deliver on that promise for you. We appreciate your business and look forward to serving you again soon. Reach Jayson or me at 817-438-1700 for vehicle advice any time. Safe travels, Jakob Ritter, Service Director

January 22, 2025

Jose he the best customer service he does great job I want tell him thank you so much for all your help More

by ebram
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Zambrana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 22, 2025 -

Five Star Subaru of Grapevine responded

Ebram, We appreciate the chance to help with your auto care at Five Star Subaru. Reach Jose or me at 817-438-1700 any time you need vehicle advice. We are here to keep you informed about your car maintenance and repairs. Thank you, Jakob Ritter, Service Director

January 17, 2025

They were able to take me in almost immediately; I had a flat and was running on my spare. They replaced it with a new tire and my tire warranty covered 100% of the cost. Couldn’t have been more pleased. More

by Joy Curry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Branch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 18, 2025 -

Five Star Subaru of Grapevine responded

Joy, We want you safe on the road! When we can help with future vehicle care, please reach Matthew at 817-438-1700. Thank you for stopping by Five Star Subaru. We look forward to seeing you again. Best regards, Jakob Ritter, Service Director

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