Five Star Subaru of Grapevine - Service Center

Very good communication and explanations. Also they are prompt and the dealership is very clean. Also they are prompt and the dealership is very clean. More

My AC wasn’t working so I drove to the dealership. Antonio was my advisor. He made an appointment for the next day. When I brought my car in he explained everything. He was very pleasant, knowledgeabl Antonio was my advisor. He made an appointment for the next day. When I brought my car in he explained everything. He was very pleasant, knowledgeable and helpful. He put on the ticket that I needed my car back that day. It was finished by the afternoon. He even showed me a video of where the leak was occurring. More

I went early for my appt. and was able to be worked in within a reasonable time. Thank you! The team did great. The best thing, however, was the female custodian who met my wi and was able to be worked in within a reasonable time. Thank you! The team did great. The best thing, however, was the female custodian who met my wife in the restroom just after my wife had received a heart monitor for testing. She was encouraging to my wife as she said she was a survivor, said she would pray for her, and gave her a hug. The personal touch of this employee was meaningful to us. More

Friendly; professional; excellent explanation of services; kind. Kyle, et al, are the best. Thanks much. services; kind. Kyle, et al, are the best. Thanks much. More

Matt branch was amazing today we were in and out! Very efficient very professional and welcoming! Very efficient very professional and welcoming! More

I purchased my Ascent from a different dealership that’s far from my home, but I went to the Grapevine Sam Pack 5 Star Subaru for my first maintenance. It was a great experience and much better than my buyi far from my home, but I went to the Grapevine Sam Pack 5 Star Subaru for my first maintenance. It was a great experience and much better than my buying experience at the other dealership where I purchased. Kyle and Deion were especially helpful! More

The people who work at Five Star Subaru are always knowledgeable, helpful and friendly. The service I've gotten at other dealerships for previous cars I've owned can't even compare to Five Star. knowledgeable, helpful and friendly. The service I've gotten at other dealerships for previous cars I've owned can't even compare to Five Star. More

Jose was very attentive and professional all the way …made it easy and convenient to pay for extra services, very likable fellow. …made it easy and convenient to pay for extra services, very likable fellow. More

The customer service is simply unmatched! Deion was ready to great me, hear exactly what I wanted and had a loaner vehicle ready to go!His attentiveness to my day being uninterrupted was pric Deion was ready to great me, hear exactly what I wanted and had a loaner vehicle ready to go!His attentiveness to my day being uninterrupted was priceless! This is my last dealership, no need to look further because they are "Top Notch!" Kenny was my sales person, I visited him while picking up my car for service. He remembered me and reminded me that he is always available for questions. The customer service is remarkable in everyway! More

Awesome! Professional! Friendly!! Outstanding service always!! Highly recommend Five Star Subaru of Grapevine! Today is our Subaru’s 5th birthday 😊 Professional! Friendly!! Outstanding service always!! Highly recommend Five Star Subaru of Grapevine! Today is our Subaru’s 5th birthday 😊 More