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Five Star Subaru of Grapevine - Service Center

Grapevine, TX

5.0
980 Reviews

980 Reviews of Five Star Subaru of Grapevine - Service Center

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June 03, 2025

Matt was able to fit me in last minute and they were so polite and quick! I will definitely be back More

by RSXtypeS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jakob Ritter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Womack
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Branch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Lanphouthacoul
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 04, 2025 -

Five Star Subaru of Grapevine responded

RSXtypeS, We are so happy to hear Matt and the Five Star Subaru techs were able to accommodate you quickly and efficiently. When you need future vehicle care, we hope we are your first call at 817-438-1700. Safe travels and thanks for sharing! Take care, Jakob Ritter, Service Director

May 31, 2025

Tyler was excellent and the work was done as described, on time, and done perfectly. More

by stevepratt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Jordan
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 31, 2025 -

Five Star Subaru of Grapevine responded

Thank you, stevepratt, for taking the time to endorse Tyler and the Five Star Subaru service department. Between visits, reach us at 817-438-1700 for advice. We are focused on your driving journey. Best regards, Jakob Ritter, Service Director

May 31, 2025

The best dealership I have ever dealt with from sales, financing , to the service dept. Quality work, positive follow up. And of course the best merchandise... Thank you 5 star... More

by bearwarner25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Casey Pierce
5.0
This rating includes all reviews, with more weight given to recent reviews.
Damon English
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 31, 2025 -

Five Star Subaru of Grapevine responded

Bearwarner25, We are focused on helping you enjoy your ride. Thank you for recognizing all three departments! When we can offer our advice or expertise, reach us at 817-438-1700. We appreciate you! Best regards, Jakob Ritter, Service Director

May 29, 2025

I take my 2015 Outback for service and Matt is awesome. The loaner car and working with my slow after market extended warranty. I will definitely be looking to buy a new Outback and I’ll be back when I do More

by Marlasallin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Branch
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 29, 2025 -

Five Star Subaru of Grapevine responded

Thank you, Marlasallin, for allowing the Five Star Subaru service team the chance to help you enjoy your Outback. Matt and our techs are readily available at 817-438-1700 when you need vehicle advice. If there is anything else we can do for, don't hesitate to stop by or call. Take care, Jakob Ritter, Service Director

May 27, 2025

Had my oil change done today. It was fast and the recommendations are reasonable. Thanks so much Dylan Freeman. More

by LUISE817
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dylan Freeman
May 28, 2025 -

Five Star Subaru of Grapevine responded

LUISE817, We appreciate you at Five Star Subaru! Thank you for recognizing Dylan and his efforts to provide you with an excellent service experience. Should you need additional vehicle advice, please reach us at 817-438-1700. We are here to help you enjoy your car. Take care, Jakob Ritter, Service Director

May 26, 2025

I love going to Five Star Subaru Grapevine for my car service. They have nice waiting area with awesome snack bar. Thank you Kyle Calvaruso for assisting me with my Outback More

by STEF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle Calvaruso
May 27, 2025 -

Five Star Subaru of Grapevine responded

STEF, We love that you continue to choose Five Star Subaru! Thank you for your loyalty to our dealership. Don't hesitate to reach Kyle or me at 817-438-1700 whenever you need vehicle advice. Safe travels and thanks again, Jakob Ritter, Service Director

May 23, 2025

I dropped in for state inspection and a minor noise problem. They found the problem and started the repairs right then. Love my Subaru More

by Luvmysubaru
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Littrell
May 24, 2025 -

Five Star Subaru of Grapevine responded

Luvmysubaru, We appreciate you at Five Star Subaru! When Travis or I can help with future care needs, please reach us at 817-438-1700. We are focused on helping you enjoy your ride. Thank you, Jakob Ritter, Service Director

May 23, 2025

Matthew B went far above and beyond to make sure our transmission replacement was not painful at all! Subaru, as a company, really stands behind their products and values their customers, and it is alwa More

by rangran
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Branch
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 24, 2025 -

Five Star Subaru of Grapevine responded

Thank you, rangran, for taking the time to endorse Matthew and the Five Star Subaru service center. We are happy to share our knowledge. When you have questions about your car, call 817-438-1700. We look forward to helping you again. Take care, Jakob Ritter, Service Director

May 22, 2025

No matter the Service Advisor, Five Star Subaru's Service Department delivers! They greet you when pull in the drive and continually update on the progress of the vehicle. This is my third Subaru from Five More

by Dean
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Fraikes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shantai Isom
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hayden Knowles
5.0
This rating includes all reviews, with more weight given to recent reviews.
Damon English
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 22, 2025 -

Five Star Subaru of Grapevine responded

Dean, Wow, thank you so much for this incredible feedback! We're thrilled to hear that our Five Star Subaru Service Department consistently delivers for you. We truly value your loyalty as a third-time Subaru owner with us. Thank you for always choosing our dealership and reach us at 817-438-1700 for vehicle help any time. Best regards, David Cheney, General Sales Manager

May 20, 2025

I was very pleased with the way Deon Thomas stepped up and handled my issue. More

by curtisratliff
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Deion Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 21, 2025 -

Five Star Subaru of Grapevine responded

We appreciate you at Five Star Subaru, curtisratliff! Deion and our techs welcome all of your vehicle questions at 817-438-1700. Our priority is to keep you happy with our services and your Subaru. Thank you for sharing! Best regards, Jakob Ritter, Service Director

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