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Five Star Subaru of Grapevine - Service Center

Grapevine, TX

5.0
967 Reviews
Call Service Center (817) 438-1700

967 Reviews of Five Star Subaru of Grapevine - Service Center

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November 18, 2024

Great service department. Five Star services my 2016 Impreza and 2022 WRX and treats both as if they really matter. More

by Adrian
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Ohanesian
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 19, 2024 -

Five Star Subaru of Grapevine responded

Adrian, Thank you for your kind words and for choosing Five Star Subaru. Your satisfaction is our top priority, and we look forward to serving you again. Reach us at 817-438-1700 with questions about either of your cars any time! Thanks again, Jakob Ritter, Service Director

November 13, 2024

Customer Service, through and through, is top notch. My Service advisor Jose was professional, competent, and a pleasure to interact with during my vehicle repairs. Repairs were completed on time and More

by charles
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Zambrana
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 14, 2024 -

Five Star Subaru of Grapevine responded

Charles, We appreciate the chance to welcome you to the Five Star Subaru service center. Whenever you need vehicle advice, please call Jose at 817-438-1700. It is our pleasure to share our knowledge with our valued customers. Take care, Jakob Ritter, Service Director

November 11, 2024

service is alway great they go out of their way to always help me your dealership is always clean waiting area is great my service advisor is great More

by jboyd1935
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Branch
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 12, 2024 -

Five Star Subaru of Grapevine responded

Thank you, jboyd1935, for taking the time to rate your Five Star Subaru experience. Between visits, reach Matthew or me at 817-438-1700. We want to make certain you fully understand your car. Safe travels, Jakob Ritter, Service Director

November 10, 2024

Outstanding service. Quick and professional throughout the whole experience. Thank you again 5 Star Subaru. More

by mljpeters
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Ohanesian
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 11, 2024 -

Five Star Subaru of Grapevine responded

Thank you, mljpeters, for choosing Five Star Subaru for your auto care. Expect professional services every time you visit our service center. Mike and our techs welcome your maintenance and repairs questions at 817-438-1700. Safe travels, Jakob Ritter, Service Director

November 07, 2024

Great experience as always- Colin took excellent care of me- answered all of my questions. More

by Ponddale84
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colin Housknecht
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Nov 08, 2024 -

Five Star Subaru of Grapevine responded

Ponddale84, We truly appreciate your business at Five Star Subaru. Whenever you need vehicle advice, reach Colin and our techs at 817-438-1700. Thank you for being one of our valued customers. Best regards, Jakob Ritter, Service Director

November 07, 2024

The dealership was busy today, yet the advisor, Kyle, was able to service my car without an appointment! He was very helpful and kind about the situation. I highly recommend this place. More

by Mackenzie
Recommend Dealer
Yes
Employees Worked With
Kyle
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Nov 07, 2024 -

Five Star Subaru of Grapevine responded

Mackenzie, Thank you for stopping by Five Star Subaru for your car care. Kyle and our techs are focused on helping our valued customers and we hope you call on us again at 817-438-1700. We look forward to seeing you. Best regards, Jakob Ritter, Service Director

November 02, 2024

Very polite and kept me informed the whole time through text and also coming to the waiting room to inform me More

by cj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason, Palmer
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Nov 02, 2024 -

Five Star Subaru of Grapevine responded

Cj, Your satisfaction is our highest priority at Five Star Subaru. Thank you for choosing us and for sharing your valuable feedback! Jason, Palmer, and I welcome additional maintenance questions at 817-438-1700. Thanks again, Jakob Ritter, Service Director

November 01, 2024

Jose knew what was going on before any tests were done. Was tested for diagnosis & again afterwards to see that everything passed. I could feel the difference when I turned on my car. They didn't take long More

by Sissy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Zambrana
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 01, 2024 -

Five Star Subaru of Grapevine responded

Thank you, Sissy, for taking the time to rate your Five Star Subaru service experience. Between visits, when you need advice, please reach Jose or me at 817-438-1700. We are always happy to share our knowledge and expertise. Best regards, Jakob Ritter, Service Director

October 31, 2024

excellent service and staff - facility is clean and convenient. staff keeps the customer informed in a timely basis More

by Lbmorales1989
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Zambrana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jayson
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Nov 01, 2024 -

Five Star Subaru of Grapevine responded

Lbmorales1989, We are so grateful to help with your vehicle maintenance at Five Star Subaru. Jose, Jayson, and I can be reached at 817-438-1700 for additional advice. We are here to help whenever you need it. Thank you, Jakob Ritter, Service Director

October 30, 2024

Excellent customer service, impressed with the quick turnaround! Will definitely be making Grapevine Subaru my go to place to get my car serviced More

by Ron
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Branch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Travis L, was my go to guy!
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Nov 01, 2024 -

Five Star Subaru of Grapevine responded

Ron, We appreciate your business and your kind words. We're thrilled to hear that you had a positive experience at Five Star Subaru. Matt, Travis, or I can be reached at 817-438-1700 for advice any time. Safe travels! Take care, Jakob Ritter, Service Director

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