Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

Five Star Subaru of Grapevine - Service Center

Grapevine, TX

5.0
932 Reviews
Call Service Center (817) 438-1700

932 Reviews of Five Star Subaru of Grapevine - Service Center

Sort by
September 26, 2024

The are professional, courteous, and efficient. Their workmanship and attention to detail are wonderful! They pride themselves on customer service. I wish all dealerships were this great!! More

by pittypat.sanderson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Zambrana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 27, 2024 -

Five Star Subaru of Grapevine responded

Pittypat, We appreciate your endorsement of Jose and the Five Star Subaru service center. If you ever need anything else, please don't hesitate to reach out to 817-438-1700. We are here for you! Thank you, Jakob Ritter, Service Director

September 26, 2024

Matt was friendly, caring and properly communicative with me. He explained the process thoroughly so I knew what to expect More

by Noelle273
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Branch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 27, 2024 -

Five Star Subaru of Grapevine responded

Thank you, Noelle273, for taking the time to rate your visit to Five Star Subaru. Matt and our techs continue to be available at 817-438-1700. Let us know how we can help you enjoy your car. Take care, Jakob Ritter, Service Director

September 25, 2024

Very nice waiting area, coffee machine, snacks (mostly healthy), and restrooms. Charging station for all kinds of cell phones. More

by louisemoreno13
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Jose Zambrana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 25, 2024 -

Five Star Subaru of Grapevine responded

Louisemoreno13, We appreciate the chance to help with your auto care at Five Star Subaru. Jose and our techs are always available for questions at 817-438-1700. Let us know when you need our advice. Enjoy your adventures! Take care, Jakob Ritter, Service Director

September 24, 2024

Great communication and feedback. Very upfront the entire time and highly recommend them and will go back. More

by SubyForester
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaylon Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dylan Patrick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Travis Littrrll
Report | Print
Sep 24, 2024 -

Five Star Subaru of Grapevine responded

SubyForester, We are grateful for your business at Five Star Subaru. Betweem visits, should you have vehicle concerns, give our service team a call at 817-438-1700. Thank you for your feedback and business. Best regards, Jakob Ritter, Service Director

September 21, 2024

They did a great job. The nanagener came out and talked to us made me feel listen to. More

by michael
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dyson Ellis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Womack
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Jordan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 22, 2024 -

Five Star Subaru of Grapevine responded

Michael, We appreciate you at Five Star Subaru! Thank you for choosing our service center for the care of your Subaru. Between visits, reach our advisors and techs at 817-438-1700. We want you safe and knowledgeable about your car. Take care, Jabok Ritter, Service Director

September 17, 2024

Colin was great. He kept me informed on what was happening with my car. Nice More

by rifleman99_1999
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colin
Report | Print
Sep 17, 2024 -

Five Star Subaru of Grapevine responded

Rifleman99_1999, We're so glad to hear that you had a great experience with us! Colin is a fantastic member of our team, and we hope you reach out to him again at 817-438-1700. Thank you for choosing Five Star Subaru and safe travels. Take care, Jakob Ritter, Service Directo

September 15, 2024

E-Man is one of the best Subaru technicians I’ve ever met. With well over 30 years of experience he is one of the best. His work ethic is superior, his quality of work is by far superior. Take your Subar More

by DougU
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elisha Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 15, 2024 -

Five Star Subaru of Grapevine responded

Thank you, DougU, for taking the time to endorse Elisha and the Five Star Subaru service department. When you need vehicle advice, don't hesitate to reach Elisha and our team at 817-438-1700. We want you happy with your driving experience. Take care, Jakob Ritter, Service Director

September 14, 2024

Fantastic! Service was great, on time, as promised. Communication was top notch. Updates, timely notification when car was ready. Complimentary loaner car made More

by Olivette
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Zambrana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 14, 2024 -

Five Star Subaru of Grapevine responded

Olivette, We're so glad you had a great experience at Five Star Subaru. Your satisfaction is our top priority, and we appreciate your business. We hope to have the opportunity to serve you again in the future. Reach Jose or me at 817-438-1700 any time. Thank you, Jakob Ritter, Service Director

September 13, 2024

Friendly staff; kept me well-informed while I waited. Clean and well stocked snack bar! More

by Redzinnia575
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Zambrana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 14, 2024 -

Five Star Subaru of Grapevine responded

Redzinnia575, Thank you for your kind words and for choosing Five Star Subaru. We're thrilled to hear that you had a positive experience in our service department. Your satisfaction is our top priority, and we're grateful for your support. We look forward to hearing from you again at 817-438-1700. Take care, Jakob Ritter, Service Director

September 10, 2024

Excellent customer service, quick and efficient. I’m new in town and will definitely use this dealership again. More

by TxChantilly
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Branch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 10, 2024 -

Five Star Subaru of Grapevine responded

Welcome to the area, TxChantilly! We are so happy you choose Five Star Subaru for your car. Reach Matthew and our service team any time at 817-438-1700. We are here to help you enjoy your ride. Thank you, Jakob Ritter, Service Director

1
...
12
13
14
...
94