Five Star Subaru of Grapevine

Not the Best - Not the Worst - Overall "ok" For starters - for one reason or another - I'm flipping vehicles approx. every 18months - so - I've run the gambit of dealers in the greater Grapevine For starters - for one reason or another - I'm flipping vehicles approx. every 18months - so - I've run the gambit of dealers in the greater Grapevine area - Five Star Subaru - on average are good - not great - but good. The sales person I worked with was fairly diligent in his overall customer service - as was the rest of the staff. There wasn't any outstanding or noteworthy exception to my vehicle transaction - I traded a mint & I mean mint 2015 Ford F-150 towards a Crosstrek Premium & received a fair trade - after a wee bit of discussion & comparison + sticking to my budget - we agreed on the overall transaction. The vehicle delivery process wasn't difficult & pretty normal compared to other dealerships I've worked with - so - yes - Five Star is a decent dealership - nothing underhanded - or slimy - or etc - but to absolutely rant & rave this was the best "outstanding" dealership experience in my life - sorry - can't say that - oh - I've also purchased new vehicles in Australia & Canada - thus - I have international dealership experience & again - wrapping it all up & in closing - Five Star are "decent" - but - nothing a professional experience shouldn't be when your laying down $30k+ - there should always be a level of professionalism - thus my 4 star rating - good solid dealership - yes - outstanding - or a "wow" transaction - uhm ... no ... More

Awesome Experience! I was a first time new car buyer and John really took the time to help and answer any and all of my questions. He gave me a lot of insight to purchasi I was a first time new car buyer and John really took the time to help and answer any and all of my questions. He gave me a lot of insight to purchasing a new car and helped with the loan application process. He worked with the finance manager to get me the best deal possible. Overall a great first experience and I absolutely love my Subaru! More

A must stop . A do what they say kind of place. After buying my 5th car in 3 years, I have had good experiences with each purchase, but this last one with Joey Edwards was by far the best hands down After buying my 5th car in 3 years, I have had good experiences with each purchase, but this last one with Joey Edwards was by far the best hands down. Information was given accurately, timely and everything that was said and/or promised was met as expected....No Surprises. Due to my schedule, I wasn't able to get in a timely manner from my first inquiry, but Joey was very understanding and patient and in the end won my business with all of the pre-mentioned aspects of this transaction. Never have I felt as at home at a car dealership of all places as at Subaru Grapevine. Thanks to everyone who made this experience a great one. More

Best Car Buying Experience....Ever! Just had to go on record to note that we had THE best car buying experience EVER at Subaru of Grapevine..So much so, we purchased two vehicles there w Just had to go on record to note that we had THE best car buying experience EVER at Subaru of Grapevine..So much so, we purchased two vehicles there within two weeks this past December..a 2018 Outback and a 2018 Crosstrek. Seriously, the experience was the best experience we have ever had buying a car. Beginning with our initial sales associate Nick Davis, a smooth transition to Finance and another Nick, Nick Power!,and finally, to our follow-up on both vehicles with Dee Boyett. Absolute professionals at every step of the way..courteous,knowledgeable, personable, and most important to us, providing the customer with EXCELLENT CUSTOMER SERVICE. Five Star Subaru is very much a "FIVE STAR" experience!! More

I LOVE this place!!!!! I came back to the dealership for my first follow up after purchase and I am just, again, blown away in the best of ways. This place is amazing, the s I came back to the dealership for my first follow up after purchase and I am just, again, blown away in the best of ways. This place is amazing, the staff is wonderful, everyone goes above and beyond. It’s a beautiful thing. Dee is an all-star, she went way out of her way to help me after I nicked the tinting on my brand new, amazing (car of my dreams) Impreza, even though she mostly does redelivery and PR, simply because I told her about and she cared. I can’t wait to come back in two weeks for my oil change (who says that?!.....Subaru owners do). More

Friendly Costumer oriented service Joey Edwards was a great resource in the process of buying a new car. He was easy to talk to, very informed, and dedicated to the customer in all aspe Joey Edwards was a great resource in the process of buying a new car. He was easy to talk to, very informed, and dedicated to the customer in all aspects. More

Purchase of 2018 Legacy Subaru of Grapevine treated us with superb hospitality through every employee we met. Bill Klozik, our salesman, went above and beyond to acclimate us Subaru of Grapevine treated us with superb hospitality through every employee we met. Bill Klozik, our salesman, went above and beyond to acclimate us to the facilities, ensure our personal comfort, and understand our needs and interests. He matched us up so well that we only needed to test drive one vehicle to find the one that more than met our vision. He walked us through our purchase and did everything within his power to secure a fair outcome. Bill's consistent follow up after the sale reiterates his desire to be of assistance in any way he is needed. We are confident that Subaru of Grapevine was the best choice for us. More

Five Star Subaru made my car-buying experience pleasant. Buying a new car can be stressful...but Nick and Five Star Subaru made it an enjoyable experience. I came away feeling that I got a good deal. I highl Buying a new car can be stressful...but Nick and Five Star Subaru made it an enjoyable experience. I came away feeling that I got a good deal. I highly recommend them More