Five Star Subaru of Grapevine

Truely a five star experience! DUSTIN was AMAZING!!!! I was truly impressed with his sincerity and dealerships as well. The many after sale follow ups really show how much they valu DUSTIN was AMAZING!!!! I was truly impressed with his sincerity and dealerships as well. The many after sale follow ups really show how much they value their customers. Any questions or concerns I had were answered quickly. Excellent buying experience I highly recommend you give them chance to earn your business. I shopped at 3 other dealerships and this was by far the best!! If you want a five star experience ask for him by name you won’t be disappointed.. More

Great experience This dealership worked with me to find the vehicle that fit all my needs. Very bright, welcoming place. John was very patient with us and stayed after This dealership worked with me to find the vehicle that fit all my needs. Very bright, welcoming place. John was very patient with us and stayed after close to make sure we could take the car home that night. He was very easy to work with and very friendly. More

Excellent car buying experience We are a retired couple with many years of car buying experience and had some concerns about the financing of our new Crosstrek. Our sales consultant We are a retired couple with many years of car buying experience and had some concerns about the financing of our new Crosstrek. Our sales consultant, Bill Klozik was very concerned that we would be 100% satisfied and went out of his way to make this happen. Working with Freddy V. we walked away very happy with the outcome. Everyone we met at Five Star was very friendly and pleasant and showed a genuine concern for our satisfaction. We have visited this dealership about five times so far and believe that they really care about customer satisfaction. More

Fantastic experience My wife and I bought our first vehicle from Five Star Subaru of Grapevine. Our buying experience matched the name perfectly. We had inquired about the My wife and I bought our first vehicle from Five Star Subaru of Grapevine. Our buying experience matched the name perfectly. We had inquired about the exact model Forester that we were interested in on Subaru of Grapevine's website. Keith Sarao contacted me shortly thereafter. Keith went the extra mile to ensure that we were comfortable with the purchase ahead of time. He thoroughly explained every question I had about both the individual car and sales process before we stepped foot in the dealership. I had plenty of questions, and Keith made sure I had all of the information I needed to buy a car before leaving for the dealership. When we drove up, our Subaru was parked in front of the dealership, front and center with a full gas tank, ready to go. Keith got the paperwork going for financing to shorten the process, and then taught us everything we needed to know about the car. Afterwards we went to the finance office to sign the rest of the paperwork, Freddy in Finance walked us through the contract and answered every question I had perfectly. I can not imagine the car-buying process going any smoother. I would highly recommend buying a Subaru from Keith Sarao at Subaru of Grapevine. More

Great service ! Our salesman was wonderful. I drove 4 hours to look at a Passat. They were very friendly and worked with me. We were in and out of there fast. Every ! Our salesman was wonderful. I drove 4 hours to look at a Passat. They were very friendly and worked with me. We were in and out of there fast. Everything went very smoothly. More

Patience, No Pressure, Thoughtful. Professional. Dustin worked with us from start to finish. He was very patient throughout the whole process. As a courtesy, the dealership "held" the vehicle for us Dustin worked with us from start to finish. He was very patient throughout the whole process. As a courtesy, the dealership "held" the vehicle for us for about a week so that we had time to get our financing in order. More

First Subaru Me and my wife bought our first Subaru from five star Subaru. We loved having Sean as our salesman. He was very very helpful in finding the forester w Me and my wife bought our first Subaru from five star Subaru. We loved having Sean as our salesman. He was very very helpful in finding the forester we were looking for. Was very up front on all the things that buying a car can have. Warranty, the dealership, being a fellow Subaru owner him self. Will highly recommend anybody look for a new or used car to see him. Everyone else at Five Star Subaru are very nice and great people with an great atmosphere. More

Excellent New Car Buying Experience This was one of the best car buying experiences we’ve ever had thanks to Joey Edwards. Joey’s industry expertise, excellent & prompt communication and This was one of the best car buying experiences we’ve ever had thanks to Joey Edwards. Joey’s industry expertise, excellent & prompt communication and easy-going style are unmatched. He patiently responded to all questions thoroughly and promptly, making us feel comfortable and valued. New vehicle was delivered ahead of schedule and the paperwork was handled quickly and with no “up-sale” pressure” (thank you Freddy V.)! Overall, a great experience! More

Best Car Buying Experience We have ever had! From the minute we walked onto the lot at Five Star Subaru Grapevine we were impressed with the knowledge of Wing Yip. If you have any negative precon From the minute we walked onto the lot at Five Star Subaru Grapevine we were impressed with the knowledge of Wing Yip. If you have any negative preconceived notions of what a dealership is like, throw them away if you shop at Five Star Subaru Grapevine. Our salesmen Wing Yip was amazing and made the whole car buying experience a breeze. There were no intimidation tactics, no patronizing attitudes, and no pressure on us to buy a car immediately. Please, if you are in the market for a car this dealership is the place to go. They will help you in any way they can and make the process as stress-free as possible. Thank you to Wing for getting my wife into a fantastic car! Wing took care of us and stayed way past closing time to make sure he had gone over everything he felt my wife Dawn needed to know about her 2018 Subaru Crosstrek. More

Best & Fastest car buying experience ever This was the best and fastest car buying experience every. It took a few email exchanges with Joey Edwards, Internet Sales on a Friday afternoon even This was the best and fastest car buying experience every. It took a few email exchanges with Joey Edwards, Internet Sales on a Friday afternoon evening to agree on a price and pick up time the next day. The car i selected was still on the truck when Joey went to find it. He was able to get the windows tinted and door guards in place by noon on Saturday when I showed up to pickup the car. The best part was from the time I entered the Subaru of Grapevine dealership till I drove off was less than an hour. My wife and I met with Joey who had all the paperwork ready for us to sign. Then he sent us off to test drive the car while the Finance person got freeded up. So my wife and i spent a little over 20 minutes driving around Grapevine. When we got back, we spent about five minutes talking with Tony H. till Finance was free. In Finance in Freddy V., we ended up spending more time waiting for our check to get approved then we did in signing paper work. Once they approved us, Joey again thanks us for our time and presented us with our new owners manual and walked us out to our new car. Since then we've had followup emails from Tony, Joey and the Service Dept. Like I said in the beginning of this review, fastest and easiest car buying experience ever. My wife and I talked about returning here for our next Subaru, even though we're relocating to North Carolina. More