Five Star Subaru of Grapevine

Subaru Outback From the road test, to the variety to chose from and the pleasant Staff, made purchasing our next vehicle easy. All of our questions were answered. From the road test, to the variety to chose from and the pleasant Staff, made purchasing our next vehicle easy. All of our questions were answered. More

The Subaru Forester I bought meets/exceeds expectations My salesperson @ Five Star Subaru ( Stephen Kroes ) was friendly, knowledgeable & most of all patient with me throughout the purchasing process. In ad My salesperson @ Five Star Subaru ( Stephen Kroes ) was friendly, knowledgeable & most of all patient with me throughout the purchasing process. In addition all of the people at Five Star who were involved in my transaction were great. I had not intended to buy on my first day of looking for a new vehicle, but I felt so assured that I was in the right place with the right people that I decided I did not need to look elsewhere. More

Great Experience Buying CPO 2018 Forester XT Touring Stephen Kroes responded to my internet inquiry and answered all of my questions. When I arrived at the dealership, he showed me the car and had my tr Stephen Kroes responded to my internet inquiry and answered all of my questions. When I arrived at the dealership, he showed me the car and had my trade-in evaluated. The first price he showed me was the total out-the-door price. There was no pressure, no gimmicks, no last minute surprises. My research indicated that was a fair price so there was no haggling to do. Stephen had one accessory added to the vehicle while we were completing the paperwork. Bentley in Finance was just as great. He explained the Subaru (not 3rd party) extended warranty options and didn't pressure me at all. He made me a great offer on the plan that I wanted. He was a great guy to work with. I am 72 years old, so I have purchased a few cars. This was the best car buying experience that I have had. More

Great Customer Service I was dealing with Darrell and Bentley they are fantastic. This was my first car buying experience and they made it a great one. I highly recommend th I was dealing with Darrell and Bentley they are fantastic. This was my first car buying experience and they made it a great one. I highly recommend this dealership for any one looking to buy, from pre-owned to new they’ll help you find what your looking for in your budget. If I could give more than five stars I would. More

Awesome new 2019 Crosstrek Limited! I love this car. Buying process was easy. Sean, Dustin and Brian were completely transparent about the process and made the whole experience simple. T I love this car. Buying process was easy. Sean, Dustin and Brian were completely transparent about the process and made the whole experience simple. Thanks! More

Friendly, Courteous Service I really wanted to give Subaru of Grapevine an "excellent" rating because at all times, in person, on the phone, and in emails, salesman Sean Roberts I really wanted to give Subaru of Grapevine an "excellent" rating because at all times, in person, on the phone, and in emails, salesman Sean Roberts was friendly, courteous, patient, respectful, helpful, and most importantly, not pushy or condescending, like some of the car salesmen I've unfortunately encountered in the past. The one and only reason I didn't give the dealership an "excellent" rating is because of the apparent lack of response to an email that I sent on a Thursday morning, asking that a copy of the sales order be faxed to my credit union that day, so that the credit union could draw up the loan papers in time for me to sign them on Friday, before going to pick up my car on Saturday. I really don't know who dropped the ball on this particular occasion, but on Friday afternoon, my credit union phoned me to say they hadn't received the sales contract yet. After I placed a frantic phone call to Sean, he made sure it was done right away, although it had to be re-sent once or twice because some of the information on the sales order was incorrect. In short, a lot of last minute scrambling could have been avoided by a more timely response to my initial request. That being said, I was very pleased that when my wife and I arrived at the dealership on Saturday morning to pick up our new car, Sean greeted us with friendliness, courtesy, and helpfulness. After a few minor errors were corrected on the final sales contract and my wife and I had met with finance officer Brian Button to sign it, we were able to take possession of our new vehicle. Before leaving, Sean took the time to very patiently explain all the cars' features to us. More

Great experience The dealership was great. Inventory exceeded my expectations. Sean Roberts was very professional as well as comfortable. We know Sean through Boy S The dealership was great. Inventory exceeded my expectations. Sean Roberts was very professional as well as comfortable. We know Sean through Boy Scouts. His knowledge of the Subaru line was extensive. We look forward to many years of happy driving and a great relationship with Five Star Subaru. More

Best service ever from a car salesman I had a wonderful experience. They put me in the car I wanted quickly without trying to sell me on something I didn’t. Both my salesman and finance gu I had a wonderful experience. They put me in the car I wanted quickly without trying to sell me on something I didn’t. Both my salesman and finance guy made it a breeze and were upfront about all fees and rates. I have never had a car salesman apply customer service as well as Sean did. I am so glad I went with Five Star to get my new car! More

Terrible Experience Ask for an internet quote on leasing a new Outback. No one even bothered to read my email. When I contacted the General Manager twice, he didn't ev Ask for an internet quote on leasing a new Outback. No one even bothered to read my email. When I contacted the General Manager twice, he didn't even bother to respond, but put off my inquiry to others. No one at this dealership would take any responsibility for assisting me. Picked up my new Outback, my fourth, last week from another dealership. More

Easy and Fair Deal on 2019 Outback Worked with John Mosqueda for purchase of a 2019 Outback Limited 3.6R. We started communicating via internet in March, and John was helpful and respon Worked with John Mosqueda for purchase of a 2019 Outback Limited 3.6R. We started communicating via internet in March, and John was helpful and responsive in sending me details including pricing, sticker, of the cars I was interested in---low pressure. Stopped by dealership in mid-April to get a price on a potential trade-in, and set in an Outback while there. Came the next day and traded in two cars, test drove the Outback, and purchased the car. I liked the low pressure vibe in the dealership. Also, they have a great snack bar area for customers (to use while car is being serviced), and their shop looks really clean and immaculate. It was the easiest new car purchasing transaction I've ever done. More