Five Star Ford - Service Center

Disrespectful and Insulting This employee called me a liar twice, wore his hat and addressed me by "Miss" and/or my first name, which he spoke incorrectly. The only reason I w This employee called me a liar twice, wore his hat and addressed me by "Miss" and/or my first name, which he spoke incorrectly. The only reason I went to Five Star Ford was for an airbag recall, and I included simple oil change with tire rotation, which led to a disappointing and embarrassing experience for me. This employee further insulted me by calling me a liar on two occasions, telling me "You are confused", wearing his hat, addressing me by my first name (which he had incorrect) and calling me "Miss". He needs to be moved to a position where he does not have to interact with the public, specifically senior customers. The service department failed to advise me the windshield wipers needed to be replaced, there was some type of "ignition problem", failed to rotate my tires, and stated: "Your battery has failed. You may not get home. We can replace it for $152.00"; however, when AAA arrived, they tested the battery and clearly stated their was nothing wrong with the battery, but there was battery acid leaking from the battery. It was obvious to me battery acid was leaking when AAA raised the hood on my car. I was grossly disappointed that the service department identified my battery problem incorrectly and it was obvious they made no attempt to even clean the battery, nor the cables. If you experience any problem with the service department, please do not subject yourself to being insulted and embarrassed by Johnny Tisdale. More

Outstanding service I visited the service department today, Mr. Nic Peters took car of me and assured me that what I needed was not as critical of what had been told it s I visited the service department today, Mr. Nic Peters took car of me and assured me that what I needed was not as critical of what had been told it saved me money and time. Thanks for your service! More

Great Service to the Max! I went into Five Star Ford (North Richland Hills) yesterday morning with tire problems for my Ford Edge. From the time that I arrived until the servic I went into Five Star Ford (North Richland Hills) yesterday morning with tire problems for my Ford Edge. From the time that I arrived until the service was completed, Nick Hernandez was INCREDIBLE. From helping to find the right tire at the right price and also keeping me informed about the process of ordering the tire and updates until the tire was installed later in the day ... it was a wonderful experience. I'd give Nick alone a 5 star rating. But, that's what I've come to find about the entire Five Star team. More

John Little is an Outstanding employee. Four years ago I bought a 2011 fusion from him. The car was wrecked and so they total it. John was very helpful and fi is an Outstanding employee. Four years ago I bought a 2011 fusion from him. The car was wrecked and so they total it. John was very helpful and finding me a new 2016 Ford Fusion SE. My lease was expiring this month so John was very helpful in helping me fill out the paperwork needed to terminate my lease. I needed to get an estimate on the damage done to my car. John help me find a collision specialist shop, he drove me there, And helped me complete the paperwork needed to terminate my lease. A friend was supposed to come and take me home but he called and canceled John offered to drive me home after he got off work. This is going above and beyond the regular call duty . He has earned my respect and my business. Dale Snyder More

plesant car buying experience Went with my wife to buy mats for her car and just happened to see a like new 2011 Honda Pilot that I just had to have. In the past I've always put ca Went with my wife to buy mats for her car and just happened to see a like new 2011 Honda Pilot that I just had to have. In the past I've always put car dealerships in the same boat with shyster lawyers. Eddie Laguana and Bubba Smith were both helpful, courteous and professional. If all the Five Stars sales force reflects their example then Five Star is the premier dealership in Texas. Being 78 yrs old I don't know if I will be buying any more cars but if I do Five Star, Eddie and Bubba will be my first choice !!! More

Josh Lowery is the Man Josh Lowery is a long-time friend and one of the best customer advisors in the business. The check-in process is always consistent and dependable. Wit Josh Lowery is a long-time friend and one of the best customer advisors in the business. The check-in process is always consistent and dependable. With Josh, you are more than a service transaction, and he will do his absolute best to ensure repairs are done in a timely and effective manner. My 2015 Escape was in for service to diagnose and repair a noise in addition to some routine maintenance. Josh made sure I stayed informed in the process and was aware of the best possible options for repair. Five Star Ford is lucky to have an advisor as professional as Josh. More

Auto Service as it should be Had Auto Butler service again last week. Abigail Peal handled my past services and performed outstandingly. This time Cameron Worthy handled my Auto B Had Auto Butler service again last week. Abigail Peal handled my past services and performed outstandingly. This time Cameron Worthy handled my Auto Butler Service and also performed outstandingly. In addition to the Auto Butler our 2014 Taurus was washed and fully serviced. Only 5 Star Service has and will service and fix as necessary our Taurus as long as we own the car. In the rare event we are out of town and a service and/or fix is required it will be by a ford dealership, and after returning home I will employ 5 Star to check and certify that the work was properly accomplished. More

John made my service experience very pleasing and w/o pain. I was fortunate to have John answer my telephone call. The battery in my 2012 F150 appeared to be on it's last leg. I was having difficulty in startin I was fortunate to have John answer my telephone call. The battery in my 2012 F150 appeared to be on it's last leg. I was having difficulty in starting the engine. When I explained my dilemma to John he immediately provided a timeline for the battery testing and replacement. In addition, he assured me the price would be the amount he quoted w/o hidden costs. All went as expected, the invoice was the exact amount quoted and the work was very well done. Prior to talking w/John, I called Grapevine Ford and presented the same questions including a services price. Grapevine's price quote was alomost $60.00 higher for the same "Ford battery" size and warranty. Grapevine"s Services Representative was quick to point out that there would be additonal disposal fees and in-house charges. Odd that two Ford Dealerships in the same metro area priced the same product that differently. "Honesty" resides with John Maurice and Five Star Ford in N. Richland Hills. See John if you want a fair deal..... More

caring, very helpful thank you scott wilson, Dean barclay and michael finch, very caring and helpful, im very grateful for there service,they went above and beyond to g thank you scott wilson, Dean barclay and michael finch, very caring and helpful, im very grateful for there service,they went above and beyond to get me going back on the road,im very thankful ,cant say enough,them 3 guys made my day because i was very shooken up..thanks 1 million times More

Excellent! I am so pleased with my service visit!! John Maurice and his father were both very attentive and helpful. Service was done in a timely manner and ever I am so pleased with my service visit!! John Maurice and his father were both very attentive and helpful. Service was done in a timely manner and everything discussed about pricing was transparent. I'm so glad I met these two gentlemen. I look forward to my next service visit! I will most definitely be referring my Ford family & friends. Thank you!! More