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81 Reviews of Five Star Ford Dallas - Service Center
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September 12, 2024
I placed an order on parts. ford.net and it routed through Five Star Ford Dallas. John went above and beyond to reach out and make sure the parts I ordered were what I was reall ford.net and it routed through Five Star Ford Dallas. John went above and beyond to reach out and make sure the parts I ordered were what I was really looking for, and saved me a ton of time and trial and error while delivering the best price in the metroplex on Ford OEM Parts. I will absolutely be back, and I’m driving from Weatherford to do business with him again! Thank you John! More
by Sean Gibson
Employees Worked With
September 03, 2024
Anthony is always attentive, empathic and understanding to the customers needs Anthony is an asset always taking care of situations from start to finish. to the customers needs Anthony is an asset always taking care of situations from start to finish. More
by JenniferP5
Employees Worked With
September 02, 2024
Purchased a 2024 used Jetta from this dealership. ; Realized after taking it home that coolant color was not violet (as it should be according to Volkswagen manual) but brown (should be changed at the ; Realized after taking it home that coolant color was not violet (as it should be according to Volkswagen manual) but brown (should be changed at the earliest). Took it to dealership 2nd day after purchasing and said coolant should be replaced; got shuttled between various service assistants and then to the service manager, who was grumpy and said his department shouldn’t be paying for it. The sales guy was……typical sales guy, transaction was done and he could care less. After being there for over an hour and being given typical reasons (manager is busy/on a a call/with a client (no consideration of my time) was finally transferred to Mo who was the most customer friendly person I interacted with at the dealership who asked me to come the next day and they would take care of it. More
by K
August 21, 2024
Yama and the sales team was very helpful in purchasing my new F150 a few months ago. Mo in service has been fantastic getting things handled for my first 10k service. new F150 a few months ago. Mo in service has been fantastic getting things handled for my first 10k service. More
by bilicki24
Employees Worked With
July 17, 2024
Jerry Thompson failed to do the proper service we paid for within our warranty and service plan. He was proven that he lied and instead cost the customer thousands of dollars due to his failures. When J for within our warranty and service plan. He was proven that he lied and instead cost the customer thousands of dollars due to his failures. When Jerry was asked to rectify it, he repeatedly ignored the customer because he knew he was wrong. When the customer said they may need to escalate matters Jerry responded by threatening a 100% disabled veteran with police action and the confiscation of his vehicle. Shame on you Jerry Thompson. Brian Huth, General Manager, please get involved. More
by Eric
July 10, 2024
As always - friendly, courteous, helpful! I would recommend this dealership to anyone looking for a new or used Ford vehicle. I would recommend this dealership to anyone looking for a new or used Ford vehicle. More
by sam.civello
June 16, 2024
⭐⭐⭐⭐⭐ I had an exceptional experience with Joe Crawford at Five Star Ford Dallas. His extensive knowledge of performance vehicles in the Ford lineup is truly impressive. Joe took the time to under Crawford at Five Star Ford Dallas. His extensive knowledge of performance vehicles in the Ford lineup is truly impressive. Joe took the time to understand my preferences and guided me through the features and specifications of each model with great expertise. Whether it was the Mustang GT, the Shelby GT500, or the F-150 Raptor, Joe's passion and understanding of these high-performance machines were evident. He provided insightful advice and answered all my questions, ensuring I made an informed decision. If you're in the market for a performance vehicle, I highly recommend working with Joe Crawford. His professionalism and expertise make him a standout salesperson. Thank you, Joe, for a fantastic car-buying experience! More
by EdgeSTGirl
Employees Worked With
May 03, 2024
John assisted you when we were having issues with the Service Department and he made it happen. I am not sure how, but he did. Thanks, John... Service Department and he made it happen. I am not sure how, but he did. Thanks, John... More
by chism8166
April 15, 2024
DO NOT BUY FROM HERE. I have never encountered such incompetence within a company as a whole. The Service and the Finance Departments are the worst and after contacting th I have never encountered such incompetence within a company as a whole. The Service and the Finance Departments are the worst and after contacting the department's leadership I understand why. They do not return calls, they do not do what they say they are going to do. Please, save yourself any wasted time and frustrations as this is what this dealership will cause you, utter anger, wasted time, and no resolution. Total Incompetence. More
by chism8166
April 14, 2024
Service department has gone steadily downhill. First experiences there when the new location opened were very good. Then some personnel changes contributed to problems in my opinion. Took my truck First experiences there when the new location opened were very good. Then some personnel changes contributed to problems in my opinion. Took my truck in with a coupon containing no small print restrictions for routine maintenance. Repairs completed and price is higher due to cost of larger air filter. No notification or conversation, just a higher bill. Not a great price but still acceptable so I just went with it. Go back for a subsequent visit with a coupon for routine brake service. This time I know to ask if there may be any surprises on price. My service advisor goes to his manager who says yes that price will be honored if the work is on the front axle which is what I needed. Service advisor is actually honest and ethical and says brakes have some life left in them and will be good until my next return visit later. I go back with an appointment as I always do. Even with an appointment, a 2 hour wait (or more) is expected for just an oil change. I reported in comments on appointment on-line what I want to be inspected and that I have been notified by a manager that this price would be honored on my still valid coupon. Manager Steve VerHagen leaves me a message two days before my appointment stating that the price for the brake job will not be honored due to truck parts prices I assume. I return his call and leave a message reporting that his message was contradictory to what a different manager had told me recently. I asked what the price would be since he disagreed. Never heard back and cancelled my visit just before my appointment time. At least he didn't wait until I showed up or after the repairs were completed. This is only once out of many times that a call was never returned from different people in the service department. I have also called the main number twice to request a specific employee and was told they show nobody by that name. When I arrive for my appointment the person is there and I told them I was told they could not be found on the employee list. I started going to Sam Pack dealerships back in 2006 for a purchase in Carrollton. Salesman was great, service was great and general manager appeared to have a very good operation. I recently checked and all three of those great employees are still there after all these years. I intend to start going back there in spite of location issues due to this consistency in personnel and great reviews. Most disappointing with Sam Pack Dallas is how good they were when the new location opened and how bad they have become with mass confusion and the left hand not knowing what the right is doing. And also complete lack of communication as a normal course of action now. I know one customer is not important but I assume it is much more than me due to overall process and history. More
by fredlcruze
Employees Worked With
Steve DeHaven and several others
