
Five Star Ford
North Richland Hills, TX
Hours
Sales/Showroom
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 9:00 PM
Wednesday 8:30 AM - 9:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 9:00 PM
Saturday 8:30 AM - 9:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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When we buy a new vehicle we shop around a lot, review brochures, and study all information we can find. When we went to Five Star Ford and met Justin Compton we found a dealer and people we could work w brochures, and study all information we can find. When we went to Five Star Ford and met Justin Compton we found a dealer and people we could work with. Justin was straight forward, not a lot sales talk. There was no pressure trying to sell us what they had. He answered our questions and explained any features we were interested in. I also liked the online maintenance scheduling. Our first oil change was scheduled before we left the dealership This was the best vehicle purchasing experience we have had. We recommend Five Star Ford if you are looking for a new car or truck. More
I would recommend 5 Star Ford to anyone interested in a Ford product because of the high integrity of Mr. Wood and his willingness to work with me in arriving at a satisfactory and positive vehicle purch Ford product because of the high integrity of Mr. Wood and his willingness to work with me in arriving at a satisfactory and positive vehicle purchasing experience. This was the second truck buying experience for me and the third in my immediate family and all three have been more than satisfactory. More
BEST BUYING EXPERIENCE OF BUYING A NEW CAR WE'VE HAD IN A LONG, LONG TIME. FIRST OFF DOREEN MEET US SOON AFTER WE GOT OUT OF OUR CAR AND THOUGHT WE WERE LOOKING FOR SOMEONE? WE TOLD HER WE WEREN'T AND VERY P LONG, LONG TIME. FIRST OFF DOREEN MEET US SOON AFTER WE GOT OUT OF OUR CAR AND THOUGHT WE WERE LOOKING FOR SOMEONE? WE TOLD HER WE WEREN'T AND VERY POLITLY ASKED US IF SHE COULD BE OF HELP? WE ACCEPTED HER OFFER AND 6 HOURS LATER WE WERE DRIVING OUR NEW SUV HOME. SAM IN AFTER MARKET SATISFIED ALL OUR NEEDS ON THE ADD ONS WE REQUESTED. MO DID ALL THE PAPER WORK IN AN EFFIENCENT MANER AND WAS A JOY TO WORK WITH, AS WERE EVERYONE ELSE WE CAME IN CONTACT WITH. DOREEN STAYED AFTER 9 PM TO ENSURE WE KNEW HOW TO OPERATE ALL THE ELECTRONICS IN THE CAR. TO WHO EVER THIS GOES TO, PLEASE TELL FIVE FORD THEIR EMPLOYEES ARE DOING A SUPER JOB. TERENCE M.& DONNA L.ROBERTS More
Doreen & Five Star have and continue to bend over backwards to help us regardless of the issue. No other dealership does that. Because of Doreen and your finance managers, we'll continue to buy from backwards to help us regardless of the issue. No other dealership does that. Because of Doreen and your finance managers, we'll continue to buy from 5 Star and from Ford!!!!! My question is why don't other Ford dealerships live up to this standard? More
Robert met me in the parking lot, told him what I wanted, he showed me, understood my timeline, and was patient and did not force me into rushing the sale. When it came time to buy the car, we drove the car he showed me, understood my timeline, and was patient and did not force me into rushing the sale. When it came time to buy the car, we drove the car around, and I said I wanted the Ford Fusion, went inside, signed the paperwork, and I was out of the dealership within 2 hours. The next day I picked up the car. And Robert was very patient with me showing me all the different things on the car and helped me sync the car to my phone. It was a great experience. Thanks, and I will refer all my friends that are looking for a ford! More
We have had great experiences with Five Star Ford, especially with Justin Compton. We have purchased 3 vehicles from Justin. He is great to work with and makes the process go very smoothly. We woul especially with Justin Compton. We have purchased 3 vehicles from Justin. He is great to work with and makes the process go very smoothly. We would not consider anyone else to work with! We have also had great experiences with the service department. The entire dealership is friendly and will go out of their way to make sure the customers are happy. More
The Sales Reprepresentative the I worked with was very tuned-in to my truck buying requirments and was very friendly and cordial to work with. There was no "hard sell" which I very much appreciated. I'm tuned-in to my truck buying requirments and was very friendly and cordial to work with. There was no "hard sell" which I very much appreciated. I'm always "leary" of the finance department, but they too were very friendly and helpful. No "hard sell" for any "add-on" products. Overall, my experience with Five Star Ford was very good and I would recommend them to anyone. Actually, the dealership was recommended to me by one of my friends who had bought a truck there. Excellent truck buying experience. More
This experience at Five Star Ford was our best ever. Marisa & Justin were totally prepared for our visit and she is extremely knowledgeable about the vehicles. Their dedication to Five Star is well bala Marisa & Justin were totally prepared for our visit and she is extremely knowledgeable about the vehicles. Their dedication to Five Star is well balanced with the dedication and patience they have to her customers. Marisa & Justin made the entire process enjoyable. After all is said and done, you know you can trust both to follow up and help with any questions or concerns you may have about your purchase. Five Star has two great empoyees among them. I had been looking for about 18 months and Marissa never wavered treated me like I was going to buy that day no pressure or sales tatics. More
Mark Lancaster was professional, helpful, friendly, efficient, organized, knowledgeable and very very patient! I was very uptight about needing to buy a new car and he was able to make my experience a efficient, organized, knowledgeable and very very patient! I was very uptight about needing to buy a new car and he was able to make my experience a pleasant one. He is the first Ford salesperson I was in contact with when I began shopping for a car. I should have just stopped right then and made my purchase. I visited four other dealerships during my "shopping around". One was OK, but did not have the inventory of choices that 5 Star has. One was also OK, but the sales person was quite pushy and their pricing was considerable higher. Dealership number 3 assumed I was just comparing prices and did not even come out of the office. Dealership number 4 is what gives car salesmen a bad name. If and when I need to buy another vehicle, I will be back at 5 Star Ford. Whenever I hear of anyone wanting to purchase a new car, I will be referring them to 5 Star Ford. More
The process for me was very easy. I dont like pressure sales and time consuming deals. i know what i want when i come in and really dont want added help beyond my specifics. i have bought from Justin be sales and time consuming deals. i know what i want when i come in and really dont want added help beyond my specifics. i have bought from Justin before and will continue to do so. I picked Ford again without considering government bailed out companies. I own 2 GM's products which are my last. Location is good too. More