Five Star Ford

We were impressed with Jay's skills and his patience in informing us about the car we were looking at. He did not push us for a quick decision if we wanted to buy or not. He was very informative and answe informing us about the car we were looking at. He did not push us for a quick decision if we wanted to buy or not. He was very informative and answered all our questions. Glad to see that he is on your team. We also talked with Kenny Wilder. Another person on your team that is very informative with his end of the deal. Explained all aspects that we were able to understand what we were buying. I would recommend this dealership very highly. Everyone was pleasant and all the sales reps were pleasant to each other. More

We have shopped for two weeks for a new car/truck. Not really knowing what we wanted. After visiting more Dealerships than we could count, we decided to try the one "down the street". WOW - what a great really knowing what we wanted. After visiting more Dealerships than we could count, we decided to try the one "down the street". WOW - what a great Blessing it was. Saleman-Robert Wood went far beyond the call of Salemanship. He listened,waited and had such Peace about himself that we felt that this was the right Dealership. We looked at every line of cars/trucks that Ford had and Robert Wood was right there telling us everything about each one of them. He has truly done his "Homework" on the knowledge of the Ford line of cars,crossovers,& trucks. Five Star is truly Blessed to have the staff that it does. From Robert Wood, to the finance person, and the after market manager our experience was wonderful. Five Star has a new customer(s) for the next car we purchase. Thank you again, Robert Wood, you gave us peace about our purchase. It was a pleasure to purchase a truck from Robert Wood, He has a way of makeing you feel comfortable, never was he pushing to make the sale. He gave you time to make the right choice to buy. Again Robert Wood went far beyond the call- He has wonderful Customer Service skills, saleman skills and most of all He gives you more than 110% of his time and attenion. We did not find that at any other Dealership. We are very greatfull for the service that we received from Five Star-North Richland Hills. The Dealership "Down the Street". Why drive all over town, with gas close to $3.00 a gallon for the cheap stuff? Now, I ask that to myself, after two weeks of searching. Even shopping on the internet, we found out that the car/truck was not always there after you drove ALL that way. What suprise us the most other than the great service that we received- was that Five Star had their Add cars & trucks - was not just some "get you in there add". Thank you for your honesty and personal service. See ya next time, Bobby and Melinda Tamplin More

We went to check out new vehicles, not planning to purchase one right away...We looked at some Escapes, and Carlos came out to show us some vehicles. We had stopped by 2 other dealerships that same d purchase one right away...We looked at some Escapes, and Carlos came out to show us some vehicles. We had stopped by 2 other dealerships that same day, and the way that Carlos "sold us" on the product was great! We were both very impressed with him, and decided to buy our Escape the same day. More

Overall I was ery satified with all the services provided! Great team to work with! I would definitely recommend any to talk to either Mark or Lee for all and any purchase questions, they helped me provided! Great team to work with! I would definitely recommend any to talk to either Mark or Lee for all and any purchase questions, they helped me buy the vehicle I wanted and I was able to drive away happy and completely satisfied. You can not go wrong with Five Star Ford in N. Richland Hills!! More

Everything was amazing at Five Star Ford. Everything I asked about my truck I bought they gave me a straight answer. My sales person Doreen Parker was awesome she showed me everything about my truck and a asked about my truck I bought they gave me a straight answer. My sales person Doreen Parker was awesome she showed me everything about my truck and all the services I'm able to get. I recommend Five Star Ford to anybody who wants to buy a new or used vehicle. More

We was looking on the internet for a new pick up truck. We received a call from Jason and we set up an appointment. We met and instantly had a great relationship with him. He helped us find the pick up We received a call from Jason and we set up an appointment. We met and instantly had a great relationship with him. He helped us find the pick up truck my husband was looking for...we have had Ford trucks for many years so were happy he could direct us to the one we wanted. We were happy with all aspects of the deal. Thank you Jason Howell for making it an easy process. Sincerely Jan and Ed Landwehr More

I hate the car buying experience and told Daryn before I came to the Dealership about my reluctance to purchase a vehicle because of the "car buying experience". Daryn made the experience painless, efficie came to the Dealership about my reluctance to purchase a vehicle because of the "car buying experience". Daryn made the experience painless, efficient and easy on me. Like I told Daryn after we closed the deal, You now have a customer for life. More

Had a terrible experience at Grand Prairie Ford, was shuffled between 3 salespeople who weren't interested. Arrived at Five Star and was treated very well, wonderful experience there! Highly reccomend shuffled between 3 salespeople who weren't interested. Arrived at Five Star and was treated very well, wonderful experience there! Highly reccomend that you go see them if you want a great deal and courteous salespeople. More

I found David Deger very easy to work with. We started our meeting via email when I requested an online quote for a new vehicle. I received an email back promptly with a very good quote. When I was finall our meeting via email when I requested an online quote for a new vehicle. I received an email back promptly with a very good quote. When I was finally able to take some time to visit the dealership and sit down with David to discuss my needs he was very helpful in finding what I was looking for. I have worked with other dealerships and sales people in the past but I always felt like a number being herded through the different sales processes of car buying. However with David and Five Star Ford I felt as though I was a guest. I recommend David Deger and Five Star Ford to anyone who is looking for a new vehicle. More

Past car-shopping experiences were full of pressure and uncertainty which lead to realllllly poor choices and high car notes. When I was faced with the reality it was time to buy a new car, I dreaded it. U uncertainty which lead to realllllly poor choices and high car notes. When I was faced with the reality it was time to buy a new car, I dreaded it. Ugh! I hated it! So I turned to the internet to get as much information from Ford as possible before heading to a dealership to meet with the cheesy salesman. The Ford website directed me to Five Star Ford in North Richland Hills, Texas. I received an email from Justin Compton, internet sales manager. Immediately I felt (hmm, not cheesy) this might not be so bad. He was asking how he could help ME. A salesman wanting to sell me what I want rather than the car of the month was simply unheard of. Months of indecision (mine) and patience (definitely his) led me to finally enter the dealership to make a deal. Justin was ready. He had three models ready for test drive. I said I only needed to drive the one, but he recommended all three. As we drove, he explained the different features on each model like a child would explain his new lego masterpiece. By the end of the test drives I knew everything I needed to know, and more (down to how to change the pretty ambient lighting to Tiffany blue!). Now it was time for (gulp) financing (the F word!). My palms started sweating. Justin started talking and it was obvious how much he loves his job and wants to help people find what they want and can afford. He knew enough about my needs to have me drive the third model because that was what I originally said I wanted. No pressure. No more sweaty palms. He and financing (Jimmy!!!) worked diligently and we made the deal. Reaching this point was a pleasure and without pressure. Justin, Jimmy and everyone I came in contact with always had a smile. Always greeted me asking if I needed assistance. If I said no, they didn't hover. Justin represented Five Star Ford in the most professional manner and, with the addition of his personality, made the typical "high pressure sales" car buying process a thing of the past. Thank you Justin for your patience and determination to help me find exactly what I wanted. The Five Star Ford team not only met, but exceeded my expectations. Again, thank you and FSF for this experience. I look forward to working with you in the future to purchase our next vehicles. Most sincerely, Dena K. Lambert More