Five Star Ford

I have been doing business with Five Star Ford since 1990. That alone should tell what kind of dealership they are. My latest experience was to buy the wife. I had stopped into the dealership for ser 1990. That alone should tell what kind of dealership they are. My latest experience was to buy the wife. I had stopped into the dealership for service on the wifes car and while there I walked through the showroom and met Justin A. He was very friendly, knowledgeable and best of all not pushy. We spoke for about 20 minutes, I asked him for a card and I was on my way. A few days later I called him and told him that we wanted to look at a couple of the new models in hopes of taking advantage of Fords 0% interest rates. I made an appointment to see him on Friday morning. In preparation of my visit I started doing my research on vehicles and what pricing I should be looking for in both a new car and what I should expect to get for my trade in. In doing so I priced my trade-in on Five Stars website which generated an email from Mark L. who by the way had sold me my last vehicle, a Ford Sport Trac. I informed him that I was coming in on Friday and what I was looking for and he began searching their inventory for vehicles that met my requirements. Not only did he find me vehicles to look at but he also gave me pricing on them. I researched the pricing and found them to be right on the money with other website pricing sources. Mark actually sent me window stickers of several vehicles, one of which ended up being the exact vehicle we bought. Friday came and the wife and I arrived at the dealership. Not only was Justin ready for us but he had 2 vehicles gased up and ready for us to drive on the sidewalk of the showroom. We drove both vehicles, talked about all their features, tested all the new cool options and decided on the vehicle we wanted. We wanted one of the models we drove but in a different color. We drove around the lot looking for the right color. There wasn't one on the main lot. I remembered that Mark had sent me a window sticker on the exact vehicle we wanted and told Justin. He checked and found that it had just arrived and was still at their satellite lot. We drove down there found it and drove it back. Since Mark had already given me the price of the vehicle all we had to do was arrive at a price for the trade in. Again I had done my homework and knew what price range it should bring. Again Five Star came in with a good price. We now started all the paperwork for the new vehicle and the rest as they say is history. We're the proud owners of a brank new 2010 Ford Escape Limited. Over 20 years of doing business with Five Star I have never had an experience that left a bad taste in my mouth. I've never even looked at another dealership for a new car and have never gone to another dealership for service. Five Star Ford of North Richland Hills, Texas. My dealership. More

I was greeted immediately at the door of Five Star and directed to a salesman, Diron Lintz. He could not have been nicer or more professional. He was very knowledgeable about his products and made us feel directed to a salesman, Diron Lintz. He could not have been nicer or more professional. He was very knowledgeable about his products and made us feel right at home. The negotiation of price went smoothly and quickly. We were then introduced to after market, finance and service. Every person we dealt with was friendly and gave us the impression that they were glad we were there. I have been buying Fords for years and dealt with several dealers but by far, Five Star has given us the best buying experiences. I was especially impressed with Diron. I believe him to be an honorable, fair and christian man and I will send my friends to him. More

I have purchased many new cars during my life time; however I have never purchased a Ford. I have however just about always driven a Ford for my company vehicle. The car we just purchased was for my however I have never purchased a Ford. I have however just about always driven a Ford for my company vehicle. The car we just purchased was for my daughter (17 years old) and there were many factors that affected my decision. We looked at just about every car on the market either in person, on the internet or both. We were leaning very heavily toward a 2008 Toyota Corolla; however after during the research on safety and value started leaning a little more toward the Ford Focus. After numerous meeting with our salesman (Greg Foster)and getting the feeling inside that Greg understood our concerns to place our daughter in the safest car possible at a good value we finally purchased the Ford Focus. Greg also understood that we completely hated just about all of the car buying experiences we have been through with previous purchases and ensured that the usual game was not played with us at his dealership. Greg also took the time to fully explain the features of the vehicle along with what the dealership could offer us, which apparently is a lost art at most dealerships these days after the sale is made. We also had the opportunity to meet with the Finance Director (MM Ross) directly who reassured us that we were making the correct decision and that if we ever had any problems or issues to contact him directly. All of this adds us to probably being the most enjoyable car buying experience I have ever had, which is what we needed to go along with buying a 17 year old a new car. More

My experience at five star ford today was the easiest most pleasant vehicle purchase I have ever had. I dealt with Marisa Thompson and she made all my request and needs her main priority. I also told her most pleasant vehicle purchase I have ever had. I dealt with Marisa Thompson and she made all my request and needs her main priority. I also told her I did not have a lot of time due to my work schedule, and she made the whole process in buying my truck about an hour and 15 minutes. I will go back to Marisa for my next purchase and have every intention in recommending her. I was given her name by a friend who highly recommend her. More

Rick and Tut are wonderful to work with. They are thorough in their knowledge and listened when I told them what my requirements were. This is my 2nd vehicle to buy from Rick and I will be a repeat thorough in their knowledge and listened when I told them what my requirements were. This is my 2nd vehicle to buy from Rick and I will be a repeat customer. Kenny Wilder was the person who helped me with my loan and again, was very helpful in explaining all the options. This is a quality dealership. More

I have known Kelly for 20 years and have purchased my last 3 vehicles from Reid. I will continue to work with both of these guys. I appreciate their attention to my needs and the fact that they do not last 3 vehicles from Reid. I will continue to work with both of these guys. I appreciate their attention to my needs and the fact that they do not pressure me to buy anything. They show me what is available and do their best to make me happy. I have recommended them to all of my family and friends and will continue to do so. More

Just a note to say that our experience at Five Star Ford was great. Reid Harmon couldnt have been any nicer or helpful. He made this experience a pleasent one. I cant wait till its time to add another new c was great. Reid Harmon couldnt have been any nicer or helpful. He made this experience a pleasent one. I cant wait till its time to add another new car to the Vardiman family, because, I will be going back to pay Reid a visit. Thank you and a Blessed Day! Jeff and Sue Vardiman More

My experience with Five Star Ford was incredible. Everyone I encountered throughout the day was helpful, kind and considerate. David Deger was helpful and understanding which made the entire process Everyone I encountered throughout the day was helpful, kind and considerate. David Deger was helpful and understanding which made the entire process easy and relaxed. I would gladly send friends to this dealership because I am confident that they would get the same experience I did. More

This was by far the best experience. It was hassle-free, stress free and outstanding customer service, more importantly NO SURPRISES!!!!!I walked in knowing what I wanted and what monthly payment I wanted. stress free and outstanding customer service, more importantly NO SURPRISES!!!!!I walked in knowing what I wanted and what monthly payment I wanted. I love my new car and feel I actually got more than I was looking for. I walked out feeling satisfied, I am so glad I am back in a Ford! I was in an accident recently and my car was a total loss. I've been dealing with the other dealership (NON FORD) and they have been less than helpful and won't return phone calls. This only emphasizes the fact that I made the best buy decision by going through FORD. My sales person, Jay Odom was always so helpful, he kept me updated via email and or phone calls. My calls were returned immediately. It is great to walk into a dealership and have great customer service. I have recommended this dealership and Jay to others. Thank You! More

My girlfriend bought her car at 5 Star back in 2006. I've seen the great service she has received from 5 Star's Service Department, so I decided to give them a shot. Jim Rich responded to my email request an seen the great service she has received from 5 Star's Service Department, so I decided to give them a shot. Jim Rich responded to my email request and provided information & pricing on the 2010 Edge I inquired about. When we spoke on the phone he was very cordial and not pushy at all. When I arrived at 5 Star, Jim was tied up with another customer so he introduced me to Lee Clanton. Lee was very friendly and straight up about pricing. He is also very knowledgeable about the Microsoft Sync and took time to explain and demonstrate the features. He was very willing to work with me, yet there was no "hard push" to buy like I have experienced with past purchases at other dealerships. During my short wait to meet with the Financial Dept., Sam O'Reggio, the Aftermarket Sales Manager, came out and introduced himself. He was very friendly and gave me a quick overview of his department. More