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Five Star Ford
North Richland Hills, TX
8,491 Reviews
Five Star Ford. Sam Pack chose the name Five Star Ford because of what the title represented. When you think of Five Star service you think of the very best, and that has been Sam Pack’s vision for all of his dealerships from day one.
Five Star Ford of NRH is the #1 Volume Ford Dealer in Texas and Top 4 in the entire nation! We are also a driving force in our community supporting several causes including members of chambers of commerce, local high school sports and arts programs, little league teams, North Texas Food Bank and many more.
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This rating includes all dealership reviews, with more weight given to recent reviews.
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Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 9:00 PM
Wednesday 8:30 AM - 9:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 9:00 PM
Saturday 8:30 AM - 9:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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October 28, 2009
THIS REVIEW IS FOR SAM PACK DEALERSHIP IN NRH Tx. Mr Pack and Terry Rich, I have had nothing but POOR Service and FALSE PROMISES MADE TO ME. I purchased my first car from 5 Star Ford in NRH approx 22 mo Pack and Terry Rich, I have had nothing but POOR Service and FALSE PROMISES MADE TO ME. I purchased my first car from 5 Star Ford in NRH approx 22 months ago. I needed to have it serviced so on Oct the 22nd of this year(2009) I called set an appointment up with James. I left my car there at 805am on the 22nd and was told by James he would call when it was ready. At approximately 330PM that afternoon I had not heard from him. I called and was told he had not been able to get to my car. No explaination but that it would be tomorrow. They did pick me up and did provide a very small loaner car. I was interestd in possibly purchasing a Ford Truck so while my car was there I asked Jeff Crabtree who had originally sold me my car to look at it and see what kind of deal he could make me. He did this and even though I was hesistant to buy here again because of the poor service dept I truly TRUSTED Mr Crabtree. Mr Crabtree passed me off to a salesman who could hardly speak English and certaintly could not tell me about the car and even your staff from Mr Crabtree to the Fiance Department made fun of him asking "Could you even understand a word he said to you" although I feel his heart was in the right place, I did decide to purchase the truck so on Friday the 23rd I went to the dealership where I was PROMISED GOOD SERVICE INTRODUCED TO MUTIPLE PEOPLE WHO also ONCE AGAIN PROMISED ME gOOD SERVICE.At that time I deceided to also purchase some added extras to my truck so was taken to AfterMarket sales where I purchased a TV/DVD player and a Tunnel cover for the truck bed. I was told by Mr. O'Reggio that he could do the work that day on the TV/DVDplayer but would need to order the Tunnel Cover. I elected to bring the car in the early part of the week and was told just call and make an appointment. So on Tuesday Oct 27th just 4 days after the purchase of my truck I called for an appointment and was told you pick the day I am open all week by someone called William. I made the appointment for the 28th and approx 6 hours later tht same day was called and told OOPS I dodnt have the player in stock. I FELL THE YOU TELL YOUR SALES PEOPLE PROMISE THE CUSTOMER ANYTHING TO MAKE A SELL THEN DO THE JOB WHNEVER YOU WANT. I now have purchased approx. 3700.00 worth of extra equipment and now I am ARAID TO EVEN TRUST MY VECHILE WITH YOUR SERVICE DEPARTMENT. It is much like a NURSING HOME PATIENT WHO IS AFRAID OF COMPLAINING FOR FEAR OF RETALITATION! I also have to wonder how NRH 5 Star Ford received a President's Award 9 years in a row It is obvious they have even been mislead. I am at a lost as to how to go about getting the 3700.00 worth of special equipment I ordered installed. Could you at least let me know if I can elect to go to another Ford dealership to have my service done? A Very Unhappy Customer Janice Pigg Justin TX More
by Janicepigg
Employees Worked With
Other Employees :
Jeff Crabtree SamO'Reggio and the service Dept.
