Five Star Ford

This was the best car buying experience I've every had. Marisa Thompson was professional,and easy to talk to about what I wanted. She didn't talk down to me and she didn't do the "baffle em with bullshit" Marisa Thompson was professional,and easy to talk to about what I wanted. She didn't talk down to me and she didn't do the "baffle em with bullshit" routine. I was treated with dignity and respect. Marisa wrote down the difference in costs and went over them with me so I could fully understand the purchase and financing. She patiently let me test drive several vehicles and didn't rush me with my decision. Before I left with my new 2010 Sport Trac she went over all the details of the truck. She also said when I am ready to learn the SNYC system to come back and she would go over everything with me - even if it was several months from now. Truly a positive experience. More

I have given this dealership a great rating because from I have given this dealership a great rating because from the very beginning the salesman, Alfred El-Darazi that represents Five Star Ford has demons I have given this dealership a great rating because from the very beginning the salesman, Alfred El-Darazi that represents Five Star Ford has demonstrated a very pleasant and professional attitude. We started looking at new cars back in October 2009 and about that time I met Alfred while I was just browsing around at Five Star Ford. Since then he call me maybe twice and ask if we were still looking and we responded yes and told him we were still reseaching models. We looked at Altimas and Passats, but for the value, design, and quality we chose the Ford Fusion. I bought this car for my wife and she made the real choice. She's a happy camper and for me that is very good. Secondly, Five Star Ford has always treated us fairly and have always given excellent service in the maintenance department. Thanks to all at Five Star Ford, More

Sales, Finance and Service representatives were professional and ethical. Didn't try to hard sell, didn't try to push items I didn't want. Excellent experience overall. Dealt with Reid Harmon ov professional and ethical. Didn't try to hard sell, didn't try to push items I didn't want. Excellent experience overall. Dealt with Reid Harmon over the internet, getting a reasonable quote that way first. This made the transaction go more smoothly and easily. More

Because of a previous experience w/ Steve Findstat, wherein he handled my service issue w/ my 2005 Ford Freestar very much to my satisfaction, I was motivated to return to him when I had decided to buy wherein he handled my service issue w/ my 2005 Ford Freestar very much to my satisfaction, I was motivated to return to him when I had decided to buy a new Ford. Steve referred me to Justin Compton, who performed outstandingly in all aspects of superior sales professionalism and customer service in my purchase of a new Ford Taurus. I have never had a more positive experience with any car dealership or sales and service personnel then what I have with Five Star Ford, and Steve and Justin. More

This is the third car I have purchased from Rick Dike. I always chose him because he is organized, well-informed and gives me the best deal with the least hassle. It is so wonderful to not have to play the always chose him because he is organized, well-informed and gives me the best deal with the least hassle. It is so wonderful to not have to play the back-and-forth game on price. This time he had to work hard to find the vehicle I wanted with the features I needed. He took care of it quickly, politely and with a great sense of humor. I would recommend him to anyone. More

After Market ran into some unavoidable logistics problems when we came back for window tinting, and the SmartAlert installation, but otherwise, sincere KUDOS to all of Sam Packs people for making a previousl when we came back for window tinting, and the SmartAlert installation, but otherwise, sincere KUDOS to all of Sam Packs people for making a previously, mega-stressful event (buying a new car), a real pleasure...Thanks again to all... More

After Market ran into some unavoidable logistics problems when we came back for window tinting, and the SmartAlert installation, but otherwise, sincere KUDOS to all of Sam Packs people for making a previousl when we came back for window tinting, and the SmartAlert installation, but otherwise, sincere KUDOS to all of Sam Packs people for making a previously, mega-stressful event (buying a new car), a real pleasure...Thanks again to all... More

The buying experience was excellent. The salesman, Glenn Christopher, was very patient with me and gave me plenty of time to make my decision. At the same time, he stayed in touch with me, worked with othe Christopher, was very patient with me and gave me plenty of time to make my decision. At the same time, he stayed in touch with me, worked with other members of the staff, and successfully completed the sale. He was very knowledgable and answered all my questions. The Sales Manager, (Tony.....) was extremely helpful and was also key to the sale. I was given a tour of Five Star and was most impressed with the dealership. I appreciated the opportunity to meet Mr Pack and was impressed with his attitude regarding Customer Service. I completed the paperwork with Bob Little; he was also very helpful with regard to explaining the extended warranty ( I purchased the Basic Program). I look forward to my continued association with Five Star and the impressive staff. O. Charles Williams, Jr. PhD More

I have never enjoyed buying a car! When i had to go on a business trip my rental car was a ford fusion. I loved driving that car. I had told my son about the car experience. When my son was in a wreck he ha business trip my rental car was a ford fusion. I loved driving that car. I had told my son about the car experience. When my son was in a wreck he had to purchase a new car, he had gone to Sam Packs Five Star to look at the vehicles. He called me and told me about his super service he had with Carlos at this dealership. He told me "Mom when you get ready for a new car I am taking you to Five Star and let you talk to Carlos. Well my experience was over the top at this dealership! I have already recommened this dealership and salesman to many of my coworkers, family, and friends. I was told the dealership was wanting to be a family feel and it defintely was that and more. I will defintely buy my next vehicle from this dealership and salesman! More

I originally went to Five Star Ford to shop prices following the theft of my previous Ford truck. Jeff Yates had been referred to me by a friend. When I met Jeff everything I had been told about him following the theft of my previous Ford truck. Jeff Yates had been referred to me by a friend. When I met Jeff everything I had been told about him I found to be true. During the sales experience he was very knowledgable about vehicles and was able to answer or find the answer to every question I had. The experience was very comfortable and easy from my first contact all the way through finance. Everyone seemed to act im my best interest, not Five Star Fords. They worked hard to find me the truck I wanted, get me an interest rate I was willing to live with, and payments in the range I was looking for. This was the first vehicle I have purchased from Five Star Ford but it will not be the last. More