Five Star Ford | Page 849

I had a great experience at the dealership. We found a vehicle fairly quickly and then got down to business wth the paperwork. There was a large selection to choose from also. The process to get the loan vehicle fairly quickly and then got down to business wth the paperwork. There was a large selection to choose from also. The process to get the loan and sale complete was not very long. We would definitely go back in the future and recommend this dealership to others. More

The entire experience was great! I am especially impressed with the friendliness of everyone at the dealership as I was always met immediately and escorted to Rick Dike's office. Everything was done impressed with the friendliness of everyone at the dealership as I was always met immediately and escorted to Rick Dike's office. Everything was done in a courteous manner and I never felt pressured as has happened in the past at other dealers. A fair deal with courteous employees. More

I had to have my car serviced at the Ford dealeer in Colorado Springs due to profuse water overflow and odor in the water (I thought was transmission fluid, but turned out to be antifreeze). They flush Colorado Springs due to profuse water overflow and odor in the water (I thought was transmission fluid, but turned out to be antifreeze). They flushed the cooling system because cooland light came on and replace radiator cap. This problem noted as I started up the mountain, Pikes Peak, and I had to tiurn around and seek help. Maybe this was because I was not using my car - the AC- correctly. But I returned to mountain after the service and brief instruction on how to use the AC when car is under stress, and we enjoyed a nice trip up and down. And no further like incidents on the trip (2200mi). Other problem: first day out tried to turn on headlights, automatic switch for headlights,did not work (and still doesn't). Dash lights would not come on, and CD player did not work (but radio did). I mentioned this problem at the Ford Dealer in Colorado Springs and we had dash lights and CD music thereafter. So, where I was initially happy with service received, although susp[icious at the rapid service because that is my nature, I believed I had received careless service when I ran into the above problems. The service people and other personnel at Five Star Ford were just as courteous and nice and helpful as possible' I had received what I thought was good service from Five Star before, reason for my return, and will probably use Five Star Ford again. Grace Proctor More

great customer service, out in a timely manner and everyone was very professional. I will continue to get all my sevice done at 5 Star Ford. 5 star service for 5 Star Ford. I will recommend your deal everyone was very professional. I will continue to get all my sevice done at 5 Star Ford. 5 star service for 5 Star Ford. I will recommend your dealer for sales and service to all my friends and family. Thanks, Steve Stehlik More

all went smoothly, everyone attentive, Justin explained finances and features clearly, even though it was late. The car had to be ordered from another dealership and Justin went out of his way to make that finances and features clearly, even though it was late. The car had to be ordered from another dealership and Justin went out of his way to make that happen so we could leave with our new car.Another wonderful service is the continuing education on the sync. More

Reid Harmon was very helpful. He took care of my every needs. I special ordered a 2011 Mustang GT and during the long wait, he kept me informed on what was going on with the vehicle. I have purchased 3 v needs. I special ordered a 2011 Mustang GT and during the long wait, he kept me informed on what was going on with the vehicle. I have purchased 3 vehicles from Five Star Ford and Reid Harmon and I will also purchase my next vehicle there. Stan Blakeney More

Mr. Deger was amazing. I traded in my mustang in with a very heavy heart, Mr Deger relized this and did his best to help me out. Mr. Deger and his finacial team helped me get approved for a loan and give m very heavy heart, Mr Deger relized this and did his best to help me out. Mr. Deger and his finacial team helped me get approved for a loan and give me a great interest rate even though I did not get approved the first time. They gave me such a great deal on a car I had no choice but to accept it. I cannot thank Mr. Deger and his team enough for fighting for me and giving me the best chance to help my fincial problems. Thank you so much!! More

Everything was great. the only negative thing I can say is: The car has to be there to be in line. We brought the vehicle up there on Monday and was number 37 in line. It was not worked on until Thursday. is: The car has to be there to be in line. We brought the vehicle up there on Monday and was number 37 in line. It was not worked on until Thursday. We were called every day to tell us what number we were in line. Great!! Why could we not keep the vehicle until say we were number 5 or so, then bring it in. We are both retired and are home all day. We did without the vehicle for three days while it sat at the dealership in line on paper. It did not cause us much of a problem because we are both retired. But, if you were a working family of two, doing without a second vehicle for three days, not counting repairs, could cause a severe hardship. Stan Blakeney More

I ordered a New 2011 Mustang GT, which was on QA hold for almost 60 days. Reed was very helpful in checking on the vehicle and trying to get a delivery date. I am finally getting my car today. Everyone has b almost 60 days. Reed was very helpful in checking on the vehicle and trying to get a delivery date. I am finally getting my car today. Everyone has bent over backwards to help make my experience tolerable. This is my third vehicle purchased from Five Star Ford through Reed Harmon. And my next vehicle will also be through Five Star Ford. Stan Blakeney More

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