Five Star Ford

I gave Hector and his team a rating of five in every category, because they really concentrate on making the customer happy. My wife had a bad experience in the past with used car sales, and I was skep category, because they really concentrate on making the customer happy. My wife had a bad experience in the past with used car sales, and I was skeptical about purchasing my car from here. Hector really made me into a believer, because I am now telling all of my friends and family about the great experience I had purchasing my car. I have even convinced my wife to go back and try again. More

This was one of the best new car buying experiences I've had. A very professional staff, including Greg Foster. I was especially impressed with Greg the day I picked up my license plates. My car did I've had. A very professional staff, including Greg Foster. I was especially impressed with Greg the day I picked up my license plates. My car did not have a front plate frame - he got one for me. I found out afterwards that he was at the dealership most of that day, which was his day off ! More

5 Star Ford is by far the only place I will ever buy a new car. Alfred cares about his customers and does everything possible to get a deal done at the best rate. new car. Alfred cares about his customers and does everything possible to get a deal done at the best rate. More

I was quite pleased with Carlos, as he was thoroughly informative about the features and offered me a highly competitive price on the vehicle I purchased. informative about the features and offered me a highly competitive price on the vehicle I purchased. More

My wife and I blindsided David after having a poor experience with two other Ford Dealers in the area. We were frustrated, and unfortunately took out our frustration on him. David responded very profe experience with two other Ford Dealers in the area. We were frustrated, and unfortunately took out our frustration on him. David responded very professionally and was able temper that bad taste we had in our mouths. David did not deserve our semi-hostile attitude for it was not of his making however he did make the overall purchasing experience a low hassle event, which is wha we were looking for not to mention this dealiership had the particular stock item we were wanting. In the end we both apologized for our bad behavior, and he most graciously accepted. I look forward to working with David again in the future despite his dealership being just a bit out of our way. He utrned a bad day/experience into a great one. Tom D. More

I loved my new car shopping experience at North Richland Hills Five Star Ford. Mr. Laguana was very helpful and very customer service oriented. He answered all of my questions and helped me obtain the best Hills Five Star Ford. Mr. Laguana was very helpful and very customer service oriented. He answered all of my questions and helped me obtain the best car with the best deal. I appreciate all of his time and dedication to my deal. More

I first went in myself to look at several cars and test drive a few of them. Joe was extremely helpful and talked with me about both the vehicles i drove that day (a Explorer and a Fusion). I needed to h drive a few of them. Joe was extremely helpful and talked with me about both the vehicles i drove that day (a Explorer and a Fusion). I needed to have my wife come and drive the Explorer before makeing a decision. It took several weeks for this to happen. Joe called me once to follow up but was then patient until i could come in. My wife and i were very satified with the vehicle and the way Joe helped us with all our questions during the test drive as well as during the purchase process. He also followed up a day after our purchase to make sure we were still satified. I really appreciate that. More

Have been buying cars from Rick for 9 years now. This is my 5 vehicle. Always good service and trust him to take care of me. my 5 vehicle. Always good service and trust him to take care of me. More

David and Lee made buying my new Ford C-Max a pleasure! Car buying is usually on the list of painful things to do but their expertise and friendliness made this a great experience overall. They worked dili Car buying is usually on the list of painful things to do but their expertise and friendliness made this a great experience overall. They worked diligently to make sure everything was taken care of with a minimal amount of fuss. When i emailed them with the date I'd be in to finish the deal they had the car already detailed and gassed - ready to go! That's great customer service! I would whole-heartedly recommend them! More

From the first email response all through the buying process, Aaron Dias was confident he could make us happy, and he DID! Aaron stayed late in the misting cold rain the night we came to test drive mult process, Aaron Dias was confident he could make us happy, and he DID! Aaron stayed late in the misting cold rain the night we came to test drive multiple vehicles. When we finally made the decision on which type vehicle we were interested in, he worked to find just the right fit in color and features we were looking for and in our price range. Aaron followed a phone call early the next morning and kept in contact with us all day working to make us happy. Upon arrival, he worked tirelessly to get our deal just where we needed to be financially, all while working with other customers. We never felt we were being neglected. Bob Little was the F&I person who worked with us. He got us in and out very quickly and didn't push (too hard) to sell us other products once we explained our financial constraints. Kolynn Smith walked up to us as he caught me going through a manual on my car radio. He talked with us about all the features of our new car and explained his dealership offered classes on Saturdays to give us further knowledge. When our car had been detailed and ready to go, Kolynn sat in the car and painstakingly worked with me to get my phone synced and explain some features that are quit impressive. He told me if I had any questions or I felt I needed a one-on-one class to contact Aaron and they would get me set-up. He gave me a card and said I could call with questions as well. I don't if all dealerships offer this service, but as a 50 something person, this service is quit impressive! More