Fitzgerald Subaru Rockville

I initially went to purchase a used Subaru Outback because I didn't think that I could afford a new model. Kimberly showed me that the 2014 was at the same price as the 203 used that I was looking to because I didn't think that I could afford a new model. Kimberly showed me that the 2014 was at the same price as the 203 used that I was looking to purchase. No brainer there! She was friendly and knowledgeable and professional. If she did not know the answer to a question, she admitted as much and found the answer. The test drive was great. Kimberly wanted to be sure I was comfortable with the Outback and more importantly wanted to be sure I would be happy with my purchase. She worked with me on financing to be sure I would be comfortable with my monthly payments. There was no pressure. My satisfaction was what was important. She even called me about a week after my purchase to check up to see that I was still happy and offered to set up a time to go over any of the features in my Outback that I did not know how to use. She is a real asset to the company! This was the easiest and most pleasant car buying experience I have ever had! More

Mr. Constantin Wickramasinnglhe is very nice, caring , patient and very professional. He made our buying new car journey easy and pleasant. He answered all the questions we asked . patiently waited and le patient and very professional. He made our buying new car journey easy and pleasant. He answered all the questions we asked . patiently waited and let us test drive the car before we purchased it . More

Alan was very helpful, patient and informative. I have not bought many cars on my own and did not want to have a high pressure event. He didn't pressure me and gave me all the information and help I need not bought many cars on my own and did not want to have a high pressure event. He didn't pressure me and gave me all the information and help I needed. More

A Collection of people who do not what they are talking about. The told me I can pay my down payment with a credit card and when I got there I was told I can't pay with a credit card. They charged me for t about. The told me I can pay my down payment with a credit card and when I got there I was told I can't pay with a credit card. They charged me for two year tag and registration fee and gave me only one year.Four people told me I do not to do any thing to get my permanent tag in my state only to find out later by myself I need to provide them emission and inspection papers.stay away from this dealership. I should not have bought my car from them. I know I am not servicing my car with them. More

Martin is fantastic! Very prompt, thorough and knowledgeable. Always greets me with a smile. He is by far the best service manager I have ever had the pleasure of working with! knowledgeable. Always greets me with a smile. He is by far the best service manager I have ever had the pleasure of working with! More

I would give Fitzgerald Subaru 5-star rating across the board, because their service is friendly, knowledgeable, and efficient. I bought my used Subaru there and was very happy with the sales experience, a board, because their service is friendly, knowledgeable, and efficient. I bought my used Subaru there and was very happy with the sales experience, as well. And now I have brought it in a couple of times for service and have only had good experiences. Martin Pierre-Canel has been my primary point of contact, and he was very friendly and helpful. I will definitely keep returning to Fitzgerald Subaru for service and future purchases. More

Made an online appointment. Arrived earlier and was taken care of right away. Friendly staff, good work and short waiting time and they offer CAPPUCINO. Love it! care of right away. Friendly staff, good work and short waiting time and they offer CAPPUCINO. Love it! More

I visited this dealership on 3 different occasions for over 2 hours at a time, dealing specifically with tom redlack. Not only is he knowledgable about Subarus, he is a car enthusiast himself. Conversing over 2 hours at a time, dealing specifically with tom redlack. Not only is he knowledgable about Subarus, he is a car enthusiast himself. Conversing with a knowledgable sales person really helped me make my decisions on what Subaru to buy. I've dealt with over dozen dealerships throughout the course of my car purchasing experiences, and this man is not your "run of the mill" car salesman. He is able to answer in depth questions regarding the functional operability of the car from day to day commuting, to symmetrical AWD operations in extreme weather conditions. Tom was supposed to be off at 2100 hours on the night i purchased by 2014 subaru legacy. My last official handshake was at approximately 2220 hours right before i drove off the lot. Tom spent the extra hour and twenty minutes ensuring i understood all the capabilities that my 2014 legacy had to offer. The experience was quite enjoyable. Gregg, the sales manager gave me quite a decent price on my trade in, and was more than happy to cooperate with my bank (NFCU). Sales prices beat USAA car buying service price by hundreds of dollars. This IS the dealership you want to deal with, Tom IS the guy you need to talk to. More

We came in to look at and test drive a new car. We had our 2.5 year old twins with us and everyone was patient and accommodating. We drove off the lot in a new car that day and are so grateful of the way our 2.5 year old twins with us and everyone was patient and accommodating. We drove off the lot in a new car that day and are so grateful of the way we were treated. Chris was fantastic, and James was great too, as he assisted. More