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Fitzgerald Subaru Rockville

Rockville, MD

2.6
128 Reviews
In 1966 Jack Fitzgerald founded Fitzgerald's Colonial Dodge in North Bethesda, Maryland. From the beginning the guiding principle of this new dealership was to provide exceptional value in the most comfortable, customer friendly sales and service environment possible. Today, Fitzgerald Auto Malls represents over twenty brands at nine Auto Mall locations and that same guiding principal continues. That's the FitzWay!
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11407 Rockville Pike

Rockville, MD

20852

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Showing 128 reviews

February 27, 2014

Mr. Constantin Wickramasinnglhe is very nice, caring , patient and very professional. He made our buying new car journey easy and pleasant. He answered all the questions we asked . patiently waited and le More

by thimy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Constantin Wickramasinghe
May 29, 2014 -

Fitzgerald Subaru Rockville responded

Thank you for your kind words. I will be sure to pass them on to Constantin. Enjoy the new Subaru!

February 08, 2014

Our experience with Fitzgerald was extremely frustrating. We test drove a new vehicle there last fall and established a good rapport with Constantine Wickramasinghe. When we contacted him at the end of the y More

by SubaruShopper
Customer Service
Recommend Dealer
No
Employees Worked With
Constantin Wickramasinghe , Charles Rose
January 20, 2014

Alan was very helpful, patient and informative. I have not bought many cars on my own and did not want to have a high pressure event. He didn't pressure me and gave me all the information and help I need More

by frexerick
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alan Soon
May 29, 2014 -

Fitzgerald Subaru Rockville responded

It's great to hear that your visit with us earned a 5-star rating! It's also great to know that it's an experience you'd recommend for friends and family as well. We couldn't ask for nicer comments and we thank you for taking the time to share it!

October 11, 2013

A Collection of people who do not what they are talking about. The told me I can pay my down payment with a credit card and when I got there I was told I can't pay with a credit card. They charged me for t More

by sebryadem25
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Kimberly Francis
Oct 24, 2013 -

Fitzgerald Subaru Rockville responded

Thanks for your feedback. I understand that the General Manager has been in contact with you and has mailed you a check reimbursing you for another years worth of tags.

August 21, 2013

Martin is fantastic! Very prompt, thorough and knowledgeable. Always greets me with a smile. He is by far the best service manager I have ever had the pleasure of working with! More

by Thenujen
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Martin Pierre-Canel
Aug 29, 2013 -

Fitzgerald Subaru Rockville responded

It's great to hear that your visit with us earned a 5-star rating! It's also great to know that it's an experience you'd recommend for friends and family as well. We couldn't ask nicer comments and we thank you for taking the time to share it!

August 20, 2013

I would give Fitzgerald Subaru 5-star rating across the board, because their service is friendly, knowledgeable, and efficient. I bought my used Subaru there and was very happy with the sales experience, a More

by ForesterFan2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Martin Pierre-Canel
Aug 29, 2013 -

Fitzgerald Subaru Rockville responded

It's great to hear that your visit with us earned a 5-star rating! It's also great to know that it's an experience you'd recommend for friends and family as well. We couldn't ask nicer comments and we thank you for taking the time to share it!

August 15, 2013

Made an online appointment. Arrived earlier and was taken care of right away. Friendly staff, good work and short waiting time and they offer CAPPUCINO. Love it! More

by AUTUS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian Castellano
Aug 29, 2013 -

Fitzgerald Subaru Rockville responded

Thanks for taking the to post your review. We strive for great customer service and are happy to hear that you had such a nice experience. We'll see you next time!

August 13, 2013

I visited this dealership on 3 different occasions for over 2 hours at a time, dealing specifically with tom redlack. Not only is he knowledgable about Subarus, he is a car enthusiast himself. Conversing More

by hpchai
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tom Redlack, Gregg, Greg Lewis , Tom Redlack
Aug 29, 2013 -

Fitzgerald Subaru Rockville responded

Thanks so much for this great review! We appreciate your time and the extra effort it takes to provide your feedback. We feel strongly that it's important for our customers to hear firsthand from other customers about their positive experience. We are striving to ensure that everyone who visits us will recommend us to their friends and family and we're happy to hear that you agree! On behalf of everyone here at Fitzgerald's, enjoy that ride!

July 21, 2013

We came in to look at and test drive a new car. We had our 2.5 year old twins with us and everyone was patient and accommodating. We drove off the lot in a new car that day and are so grateful of the way More

by Rothy824
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Kelly
Aug 29, 2013 -

Fitzgerald Subaru Rockville responded

We are happy that they were able to accommodate you and your family. We are glad you had a wonderful experience and look forward to seeing you in the future!

June 26, 2013

Mr. Sinkovic extended himself well beyond the minimum in behalf both review and examination of new models and selectio of a recently manufactured used vehicle. He exhibited exceptional flexibility in arrang More

by edwardburger
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Sinkovic
Jul 18, 2013 -

Fitzgerald Subaru Rockville responded

We are glad that David was able to help you find what you were looking for. Thanks for coming in and enjoy the car!

Aug 29, 2013 -

Fitzgerald Subaru Rockville responded

It's great to hear that your visit with us earned a 5-star rating! It's also great to know that it's an experience you'd recommend for friends and family as well. We couldn't ask nicer comments and we thank you for taking the time to share it

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