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Fitzgerald Subaru Rockville

Rockville, MD

not yet
rated
129 Reviews
In 1966 Jack Fitzgerald founded Fitzgerald's Colonial Dodge in North Bethesda, Maryland. From the beginning the guiding principle of this new dealership was to provide exceptional value in the most comfortable, customer friendly sales and service environment possible. Today, Fitzgerald Auto Malls represents over twenty brands at nine Auto Mall locations and that same guiding principal continues. That's the FitzWay!
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11407 Rockville Pike

Rockville, MD

20852

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Showing 129 reviews

December 30, 2015

Drove 100+ miles for Subaru! My husband and I drove over 100 miles to purchase this Subaru Outback. We had been searching for the perfect car for a long time and had terrible expe More

by JS1956
Recommend Dealer
Yes
Employees Worked With
Jim Hinton
August 15, 2015

No timely reply after Internet message to dealership on web Our 2015 forester had its first service and we discovered that 6 quarts of motor oil was installed instead of the 5.1 quart specified in the owners ma More

by Domeright, ok
Recommend Dealer
No
Employees Worked With
Peter Camacho
Aug 19, 2015 -

Fitzgerald Subaru Rockville responded

Morning – I am Larry Ruppel and I am the Director of Service for Fitzgerald Auto Mall at White Flint and I am so sorry for the poor service you have experienced. I would like very much to rectify the situation but have been unable to locate your inquiry. I know you time is valuable, but I hope you will consider contacting me to review your concerns and hopefully give us an opportunity to put a better foot forward. Please contact me at: 301-881-4000 EXT.240 . Many thanks, Larry Ruppell

May 31, 2015

Disorganization My wife leased a car from this dealer about two months ago and everything seems disorganized here. Firstly, they didn't have the second key, so they h More

by Steve
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
January 03, 2015

Greedy salesperson ,dealer needs improvement Called Tom Redlack about used 05 accord listed in fitzgerald used cars-car was fixer upper.ok checked kbb for trade in -was 4500., they asked 4888 More

by car buyer 101
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tom Redlack
Jan 05, 2015 -

Fitzgerald Subaru Rockville responded

Thanks for posting. I'm sorry to hear about this. Could you please send us your name and contact info to socialmedia@fitzmall.com? We want to look into this for you. Thanks.

December 15, 2014

Don't get a service contract with them Not impressed at all. this was my first time taking my car in for service since I bought it. They never bothered to call me and tell me that my car w More

by mbfpt77
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
service people
Dec 16, 2014 -

Fitzgerald Subaru Rockville responded

I understand that the Service Director has been in contact with you and has picked up your vehicle to take to the shop. He will also detail the vehicle no charge.

December 03, 2014

still waiting I purchased a vehicle from this dealership this past Saturday. I was told that the vehicle would be delivered to me the following tuesday between 12 More

by free123
Customer Service
Recommend Dealer
No
Employees Worked With
nita, management
Dec 16, 2014 -

Fitzgerald Subaru Rockville responded

We understand that management has been in touch to resolve this for you. Could you kindly please change your rating? Thanks.

June 27, 2014

Back Seat Protector installation I was notified by Subaru Service via phone to come in and get my back seat protector installed. Service was fast and prompt. Waiting time: less than o More

by tachma1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
The Rishi Sehgal Team
Oct 02, 2014 -

Fitzgerald Subaru Rockville responded

Glad to hear that service was quick and efficient for you. Thanks for posting your great review and we'll see you in next time for service!

June 14, 2014

Great experience buying our first new car -- a 2014 Outback We really liked the sales associate that we worked with, Harry Sidhwani. This was our first new car purchase, and first major purchase as a married c More

by Argo422
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Oct 02, 2014 -

Fitzgerald Subaru Rockville responded

It's great to hear that your visit with us earned a 5-star rating! It's also great to know that it's an experience you'd recommend for friends and family as well. We couldn't ask nicer comments and we thank you for taking the time to share it!

May 08, 2014

Good experience. My sales rep was very pleasant and very efficient. The initial $220+ estimate for scheduled service was acceptable. My only regret is that I didn't w More

by ramabrjoka
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rishi Sehgal
May 29, 2014 -

Fitzgerald Subaru Rockville responded

Thank you for servicing with us here at Fitzgerald Subaru. We value your business. We look forward to seeing you in for your next service visit.

April 11, 2014

Managed a toxic customer/case very professionally! My Subaru Forester 2014 purchase started on January, 2014. I sent e-mails to all the Subaru dealers around the area, which includes: Fitzgerald Aut More

by raymondeuy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kimberly Francis
May 29, 2014 -

Fitzgerald Subaru Rockville responded

Thanks so much for this great review! We appreciate your time and the extra effort it takes to provide your feedback. We feel strongly that it's important for our customers to hear firsthand from other customers about their positive experience. We are striving to ensure that everyone who visits us will recommend us to their friends and family and we're happy to hear that you agree! On behalf of everyone here at Fitzgerald Auto Mall, enjoy that ride!

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