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Fitzgerald Subaru Rockville

Rockville, MD

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129 Reviews
In 1966 Jack Fitzgerald founded Fitzgerald's Colonial Dodge in North Bethesda, Maryland. From the beginning the guiding principle of this new dealership was to provide exceptional value in the most comfortable, customer friendly sales and service environment possible. Today, Fitzgerald Auto Malls represents over twenty brands at nine Auto Mall locations and that same guiding principal continues. That's the FitzWay!
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11407 Rockville Pike

Rockville, MD

20852

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Showing 129 reviews

February 20, 2017

awesome the staff is every nice and outgoing. Every time I go I'm greeted with respect. Will recommend this awesome place to my fellow friends.Thank you so mu More

by perlaa094
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Charles Rose
Feb 20, 2017 -

Fitzgerald Subaru Rockville responded

Thank you for sharing and thanks for choosing Fitzgerald, it's always a pleasure servicing your vehicle!

February 17, 2017

Convenient and delightful I would like to say that the staff of the Subaru service department despite undergoing lots of construction was extremely organized and convenient mr. More

by Badbill77
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lester abel
Feb 20, 2017 -

Fitzgerald Subaru Rockville responded

Bill, thank you so much for sharing your experience. We're glad we could make your time with us both convenient and delightful. Looking forward to servicing your vehicle again in the future!

February 17, 2017

Great Service I was searching for a new servicing center for my Subaru from multiple bad experiences and although, this dealer is not the closest, after I tried it More

by jeast
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
john neitzey
Feb 20, 2017 -

Fitzgerald Subaru Rockville responded

THANK YOU!!!! We truly appreciate you taking the time to write this review and for bringing your business to Fitzgerald, despite the extra distance. It was our pleasure servicing your vehicle and we look forward to doing so for you and all of your friends in the future :)

February 01, 2017

Great Service I came in for an oil change, the staff were pleasant and let me know my car needed some maintenance. They got me do within my time frame and even wash More

by Jena Rein
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nathan diedrich
Feb 09, 2017 -

Fitzgerald Subaru Rockville responded

Jena, thanks so much for sharing your review! We can't wait to service your car again next time. Drive safe!

December 27, 2016

Dishonest and Rude- they blew a sale! Spent a few hours at the dealer on a Saturday to select the right car. Confident I wanted a Subaru so the sale was a no-brainer. Went back two days la More

by Dbo75
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
?
Jan 02, 2017 -

Fitzgerald Subaru Rockville responded

Dbo75, We are disheartened that you would write us, what is in our opinion, such a dishonest review. On Saturday you found a car matching all the criteria you were looking for in a new vehicle. You and your husband decided not to purchase the Subaru at this time and instead left to look at another brand. Hours after leaving our showroom the vehicle you were interested in was sold. When you returned the next business day James let you know that the vehicle had been sold immediately upon greeting you. Our manager explained to you that the only other cars in your color choice came with additional accessories resulting in an increase of cost: this was discussed with you the day you decided not to purchase as well as the day you came back. We expect all of our associates to speak with respect to customers as well as each other. Anything less is not acceptable. Our General Manager, Greg Lewis would like to review your concerns with you. Please contact him at 301-230-9000.

November 15, 2016

Exceptional unscheduled service provided for low tire I stopped at the Service Department on Rockville Pike on 9/19/16 because my tire light had come on when I left my office in Tysons Corner. I purchase More

by Debby H
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Luis Martinez
Nov 22, 2016 -

Fitzgerald Subaru Rockville responded

Your review makes our hearts smile Debby! Your experience was truly a #FitzWay experience and nothing makes us happier than hearing these types of stories. Thanks for always choosing Fitzgerald!

September 21, 2016

Best costumer service Went in for warranty work and i requested i needed a tech to drive the car with me so i can show him what the problem was, the woman at the table name More

by Jesse1989
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Claudia Herrera
Sep 22, 2016 -

Fitzgerald Subaru Rockville responded

We are happy your first time at our dealership was spectacular! Claudia is a vital member of our team and we are extremely grateful to have her with us. Thank you for choosing Fitzgerald and we hope we continue to see you in the future!

May 14, 2016

Great Experience This is the second time we have purchased a car from Fitzgerald Rockville. We worked with salesman Ben Samtani, He was most helpful both times. We rec More

by carcrazy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
We worked with Both Ben Samtani and Peter Camacho. Ben was who we purcahsed our Hyundai from and liked working with him very much., Peter Camacho
May 16, 2016 -

Fitzgerald Subaru Rockville responded

Thank you for returning to Fitzgerald Subaru again! We appreciate you coming back. We are so glad that Ben and Peter were so helpful to you and that it was a great buying experience for you. Enjoy the new ride!

February 19, 2016

Exceptional Jeff was very engaging and personal which made me feel comfortable with my decision to purchase my 2013 CPO Sonata. ...him and Armen went above and be More

by pt4lyfe
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff Shaver
December 31, 2015

Back again! I bought my car 7 years ago through Fitzgerald at the Gaithersburg location. I got a great deal on my car and had a good buying experience. When it c More

by NDfan80
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jim Hinton
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