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Fitzgerald Subaru Rockville

Rockville, MD

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rated
129 Reviews
In 1966 Jack Fitzgerald founded Fitzgerald's Colonial Dodge in North Bethesda, Maryland. From the beginning the guiding principle of this new dealership was to provide exceptional value in the most comfortable, customer friendly sales and service environment possible. Today, Fitzgerald Auto Malls represents over twenty brands at nine Auto Mall locations and that same guiding principal continues. That's the FitzWay!
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11407 Rockville Pike

Rockville, MD

20852

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Showing 129 reviews

November 30, 2017

Star Delivery specialist, Kimberly Francis Extremely helpful and worth the time. I learned a lot -- a great service and she is very easy and accommodating to work with. this is a great service More

by jud sommer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kimberly Francis
Feb 01, 2018 -

Fitzgerald Subaru Rockville responded

We are happy to be providing the Love Encore program to our customers and are thrilled to hear you found it so helpful. If you have any more questions about your vehicle, don't hesitate to reach out to our team at 301-230-9000!

October 05, 2017

Quick and efficient process for car buying Constantin made the car buying process very easy. He was knowledgeable and was great to work with when buying my new car. Thank you Fitzgerald Subaru More

by Jodi from Bethesda
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kimberly Francis , Constantin Wickramasinghe
Oct 17, 2017 -

Fitzgerald Subaru Rockville responded

Jodi, thank you for sharing your thoughts about Constantin! We are happy you enjoyed your car buying experience and we look forward to serving you again in the future. Drive safe!

October 05, 2017

Love Encore program excellent Bought an Outback and was very impressed with the follow-up program where they go over any questions you have about your new vehicle a couple of weeks More

by Claire
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kimberly Francis
Oct 17, 2017 -

Fitzgerald Subaru Rockville responded

Claire, Love Encore is a relatively new program that Subaru offers and we are so happy to hear you and many others have found it extremely useful. If you have any additional questions about your new Outback please don't hesitate to reach out to our team at 301-230-9000. Until we see you again, drive safely!

October 05, 2017

Subaru Love-Encore -- Excellent Program I purchased an Outback Limited w/EyeSight in September 2018. I returned to Fitzgerald Subaru in Rockville for my post-purchase Love-Encore visit with More

by Jeff
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kimberly Francis
Oct 17, 2017 -

Fitzgerald Subaru Rockville responded

Jeff, thanks so much for sharing your thoughts about Subaru's Love Encore program. We're so glad Kimberly was able to pass along such useful information and we hope you will give us a call if you have any more questions in the future. Thanks for choosing Fitzgerald!

September 29, 2017

Great follow-up on new-car purchase I took my new car back to Fitzgerald's today for what Subaru calls a love encore. It was a chance for me to learn a lot of the things about the car t More

by Larry Ozanne
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kimberly Francis
Oct 05, 2017 -

Fitzgerald Subaru Rockville responded

Mr. Ozanne, we are so glad to hear that the Love Encore program provided you with useful knowledge on all the new features of your car! If you need further assistance with anything please don't hesitate to call us at 301-230-9000.

September 02, 2017

Great customer service Bob Muroff was excellent. Very thorough, efficient and helpful. He's an extra-mile kind of guy. Outstanding representative displaying all the characte More

by Jburley
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bob Muroff
Sep 06, 2017 -

Fitzgerald Subaru Rockville responded

Wow, thank you for sharing such kind remarks! Bob is an asset to our team and we are extremely happy to have him with us. Thanks for choosing Fitzgerald and we hope to see you again!

August 21, 2017

No hassle! We got our second Subaru at Fitzgerald Subaru of Rockville, and experience was great, again. Our salesman, Twain Dooley, did a great job. We also met More

by mylegacy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Twain Dooley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kimberly Francis
Aug 21, 2017 -

Fitzgerald Subaru Rockville responded

Thank you for your repeat business! It has been our pleasure serving you and if you should need anything, or have any questions about your new vehicle, please don't hesitate to call us at 301-230-9000.

August 06, 2017

Subaru Love-Encore Kimberly Francis is so pleasant and was so knowledgeable about all aspects of my new Subaru Impreza. I thought I knew how most of the features worked More

by newcar2017
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kimberly Francis
Aug 16, 2017 -

Fitzgerald Subaru Rockville responded

Thank you for sharing with us! We are excited to be offering the Love Encore program and are so glad you were able to take advantage of it. Enjoy your new Subaru and drive safely!

August 03, 2017

Thorough Kimberly Francis was delightful to deal with and she went over every detail she could work in. I came away familiar with the bells and whistles. More

by Jamn
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kimberly Francis , Constantin Wickramasinghe
Aug 16, 2017 -

Fitzgerald Subaru Rockville responded

We're glad you found the Love Encore program so beneficial! If you have any more questions about your Subaru please give us a call at 301-230-9000.

June 15, 2017

Fair and helpful Noah Rosenfeld helped us buy our new car with honesty. We really appreciate how he listened to all of our interests and concerns. We walked out with More

by NewSubaruOwner
Recommend Dealer
Yes
Employees Worked With
Noah Rosenfeld, Kimberly Francis
Jul 06, 2017 -

Fitzgerald Subaru Rockville responded

Dear NewSubaruOwner, Thank you for sharing your review with us! We're happy to hear Kimberly and Noah we're so helpful to you during your visit. Please give our General Manager (Greg Lewis) a call at 301-230-9000 about your finance experience so we can go over any areas of concern in detail with you. We hope you are enjoying your new Subaru and look forward to speaking with you soon!

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