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Fitzgerald Subaru Rockville

Rockville, MD

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129 Reviews
In 1966 Jack Fitzgerald founded Fitzgerald's Colonial Dodge in North Bethesda, Maryland. From the beginning the guiding principle of this new dealership was to provide exceptional value in the most comfortable, customer friendly sales and service environment possible. Today, Fitzgerald Auto Malls represents over twenty brands at nine Auto Mall locations and that same guiding principal continues. That's the FitzWay!
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11407 Rockville Pike

Rockville, MD

20852

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Showing 129 reviews

October 28, 2019

Excellent Customer Service I recently took my 2017 Subaru in for service at the Fitzgerald's on Rockville Pike where I purchased it. This is the second Subaru I've purchased fr More

by kass
Recommend Dealer
Yes
Employees Worked With
Rich Sukhram
July 26, 2019

Exceptional Customer Experience I purchased a Subaru Forester through Colin Wilson, Sales Representative at Fitzgerald Auto Mall in Rockville, MD. His level of professionalism, custo More

by Jflores
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Colin Wilson and Ryan Davis
Aug 06, 2019 -

Fitzgerald Subaru Rockville responded

We are pleased to hear that you had such an outstanding experience while buying your new Subaru Forester! Congratulations on your new vehicle and thank you for the fantastic review and feedback. We are glad that Colin and Ryan were able to provide the excellent customer service, customer focus, and teamwork that we pride ourselves on here at Fitzgerald! We look forward to working with you in the future for any service or sales needs. Enjoy your new Subaru!

November 03, 2018

Love Encore Program So glad I had the opportunity to attend this one on one instruction session with Kimberly Francis to see first-hand how the many features on my new 2 More

by Ed A
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Halpern, Wendy Chavez, Kimberly Francis
Nov 05, 2018 -

Fitzgerald Subaru Rockville responded

Ed thank you so much for such a kind and genuine review! We're thrilled to have a Love Encore specialist in our showroom to go over all the fun features of our customers' new Subaru's, and we appreciate you taking the time to leave feedback regarding the Love Encore program. We will be sure to pass on this wonderful review with Kimberly, Mike & Wendy. Enjoy your new Forester!

August 12, 2018

Overpriced and unmotivated I was looking to purchase a Subaru Forester xt and wanted to see the base engine to compare. I only got to try one type of vehicle. When discussing pr More

by Phil21
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
David Sinkovic
July 11, 2018

Another Great Experience at Fitzgerald I recently purchased my fifth car from Fitzgerald, my second from Twain Dooley. The process is always fair and easy, and the Fitz prices and their lif More

by ccarbone22
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Twain Dooley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Greg Lewis
Jul 12, 2018 -

Fitzgerald Subaru Rockville responded

Mr. Carbone, thank you SO much for the kind words. We really appreciate our customers and so in return we like to take care of you the best we can. Twain and the team look forward to serving you for many years to come. Enjoy your new Subaru and may many safe miles lie ahead of you!

June 04, 2018

Love_Encore Delivery Demo I had a Love-Encore delivery demo with Kimberly Francis. I found it every useful, especially since this was my first Subaru. Having the many feature More

by Subaru Buyer
Customer Service
Recommend Dealer
Yes
Employees Worked With
Kimberly Francis
Jun 04, 2018 -

Fitzgerald Subaru Rockville responded

Thank you so much for sharing about your Love Encore experience. We're grateful to have Kimberly on our team to work with customers like yourself. Wishing you many safe and fun miles ahead in your new Subaru!

May 20, 2018

Love-Encore helped me make sense of my car My 2018 Crosstrek is a totally different car from any I've had in the past. With all the computerized applications, I was overwhelmed and concerned I More

by jewel
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Halpern, Kimberly Francis
May 21, 2018 -

Fitzgerald Subaru Rockville responded

WONDERFUL!!!!! We are absolutely thrilled to hear such positive feedback about your experience. The Love Encore program has received much praise since Subaru launched it a few months ago and we are lucky to have Kimberly here to run the program in our showroom. Mike has been an asset to our team for many years now and we hope to have him with us for many more to come. Please don't hesitate to reach out to Mike, Kimberly or any members of our team with future questions. Thank you so much for choosing Fitzgerald and we wish you many safe & adventurous miles in your new Crosstrek!

May 19, 2018

Kimberly Francis A couple of weeks after buying our car, we met with Kimberly, who explained a variety of the car's features and answered our questions. It was extrem More

by kinguer
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kimberly Francis
May 21, 2018 -

Fitzgerald Subaru Rockville responded

Happy to hear you found the Love Encore program so useful! Kimberly loved meeting with you all to go over the features of your new Subaru. Thank you for taking the time to share your review and we hope to see you again!

May 09, 2018

Subaru Star Delivery Love Encore program First the car buying experience was so fantastic. I was able to special order my car with no problems. Wendy Chavez to extra care for me and was able More

by djohnson03
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Wendy Chavez 5 stars, James Richard 5 Stars, Kimberly Francis , Jeff Shaver
May 14, 2018 -

Fitzgerald Subaru Rockville responded

Thank you so much for taking the time to share this review with us! Your business is valuable to us and it is important to us that you feel 100% comfortable in your new Subaru. Please give us a call if you need anything in the future and until then, drive safe!

March 06, 2018

Excellent Dealership selling Excellent Cars This was one of the best buying experiences we have ever had. We never felt pressured into a car we didn't want nor options we didn't need. We got wha More

by Mike L
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Maurice Whiting , Greg Lewis
Mar 06, 2018 -

Fitzgerald Subaru Rockville responded

We are confident that you will LOVE your new Subaru! It was our pleasure working with you during the purchase of your new vehicle and we hope to serve you again down the road. Thank you for your business and drive safe!