First Team Toyota

Be Cautious! This dealership promised me a feature that was not present on a vehicle to get me in the door. They did not provide a Carfax and I later discover This dealership promised me a feature that was not present on a vehicle to get me in the door. They did not provide a Carfax and I later discovered the vehicle was involved in a previous accident. It also smells like smoke and the odor will not go away. I’ve asked them for assistance in finding a new vehicle and they refuse to respond to emails and phone calls. They also have no return policy on vehicles. Be cautious in dealing with them….. More

"Happy Customer" Dan Toner was very professional and dedicated to making sure not only was I getting what I desired, but also what I could afford. Great customer servi Dan Toner was very professional and dedicated to making sure not only was I getting what I desired, but also what I could afford. Great customer service around the board. I'm so glad God led me to "First Team Toyota." More

Came in for an oil change Took my car to get an oil change. Get in my car and the check engine light, VCS light and my Track light was in. Don’t know much about cars but I do k Took my car to get an oil change. Get in my car and the check engine light, VCS light and my Track light was in. Don’t know much about cars but I do know that those lights should not be on after an oil change. After driving half way home and having to take my car back to the dealership twice. I’m very unhappy and my whole morning spent driving back and forth. Been coming here for years. Will not be coming back More

No pressure from Dan Toner We just bought our 2017 Camry and couldn’t be happier. Dan was very nice and answered all our questions. He was not pushy or over bearing. He made the We just bought our 2017 Camry and couldn’t be happier. Dan was very nice and answered all our questions. He was not pushy or over bearing. He made the experience easy and more enjoyable than we expected. More

Dan Toner Great service. Friendly atmosphere. Great prices. Excellent cars. I love the perks you get with the car. They work with you to make sure you get the b Great service. Friendly atmosphere. Great prices. Excellent cars. I love the perks you get with the car. They work with you to make sure you get the best deal More

Great people to do business with ! When you visit see Glen Askew great person to work with. He made the car buying experience the easiest it’s ever been for us When you visit see Glen Askew great person to work with. He made the car buying experience the easiest it’s ever been for us More

2nd Time - TOO LATE AGAIN - Male Focused Sales Team 11 Years ago I shopped at First Team Toyota Dealership in Chesapeake, they were so interested in talking to my husband, that they lost the sale. Not 11 Years ago I shopped at First Team Toyota Dealership in Chesapeake, they were so interested in talking to my husband, that they lost the sale. Not realizing that in todays society many women earn a great deal more than the man and have more buying power and better credit scores, their team got caught up in their typical sales tactics, that they didn't realize who had the bankroll. That same day, 11 years ago I went to a dealership in Hampton and purchased the same Avalon that I test drove in Chesapeake from a new salesman that was new to the area and was not yet tainted by the male centric attitudes in Chesapeake. Due to 95K+ income and 800+ credit score, and 10% net to debt ratio, and my keen ability to research and determine used car value, it was the easiest sale he ever made. As usual the Chesapeake salesman back then blew my home and cell phone up like crazy the following week, but was too late. History Repeats Itself: I decided to give First Team Toyota Chesapeake another shot as I'm purchasing a car for my daughter, same thing, Mike V. was polite, but focused on my husband even put my husbands contact info in the system as if he would be contacted for the purchase. When the sales Manager wouldn't even consider a negotiated price on the car with 44K miles on it and a rear bumper that was beat up, but immediately got chummy with my husband as if he were buying the car. I politely got up and will purchase the same vehicle in Hampton "AGAIN" I win either way, Salesmen/Sales Managers of First Team Toyota Chesapeake , Don't bother calling the Boones next week, you will be Too LATE AGAIN. More

Service department Towed a Toyota truck here with a leaking brake line. They said they couldn't fix it. Tried to sell me a new truck. Toyota dealership very disappointi Towed a Toyota truck here with a leaking brake line. They said they couldn't fix it. Tried to sell me a new truck. Toyota dealership very disappointing More

Bought a 2015 Toyota 4Runner SR5 I bought the 4Runner from them while I was transitioning from overseas. They met my specific requests (i.e., color, type, model, etc.) with no hassle I bought the 4Runner from them while I was transitioning from overseas. They met my specific requests (i.e., color, type, model, etc.) with no hassle and at no time did they attempt to sway my decision, but instead insisted they would find the exact match...They did! More

Liars are us My title should be their names. We went there wanting to buy a truck and when we went to this dealership they did not have the truck we wanted. They b My title should be their names. We went there wanting to buy a truck and when we went to this dealership they did not have the truck we wanted. They begged and pleaded for us to sign a contract on a truck that wasn't even there yet. When the truck finally did arrive, they wanted us to put a deposit on the truck to "hold" it. We were told that the check would not be deposited. We found a better deal and bought a truck elsewhere (you go, Charlie!!). Needless to say ,the dealership was mad and deposited the check anyway. I am glad I did not trust my years of Toyota ownership to these lying people. More