First Hyundai

This place is an absolute joke and have the audacity to brag about their 5 star reviews...HAHAHAA! Worst customer service I have ever experienced. I have literally called the dealership 7 times in 4 months brag about their 5 star reviews...HAHAHAA! Worst customer service I have ever experienced. I have literally called the dealership 7 times in 4 months because we STILL have not received the registration for our vehicle. 4 MONTHS! I Left 3 messages and 2 texts for salesman James Clanton (told me a week ago that he'd "call me back in 10 minutes") and another 2 messages left with the extremely unfriendly receptionist and never received a call back. Also, in the middle of our vehicle negotiations, James took not one but two personal phone calls. How professional! They called us 3 times a week when the lease was almost up but after we bought the car and they got out money, that's when the customer service ended. Save yourself the aggravation and lack of customer service and shop elsewhere! More

Mark was an absolute gem! He came in after another salesman and still provided me excellent service! Got everything done so quick and was excellent to communicate with! salesman and still provided me excellent service! Got everything done so quick and was excellent to communicate with! More

If service after the sale is important to you, do not buy from this dealership! I drove from Maine to purchase a used vehicle. All I asked was for it to be detailed because it smelled like smoke and had scra from this dealership! I drove from Maine to purchase a used vehicle. All I asked was for it to be detailed because it smelled like smoke and had scratches that needed to be buffed out. The salesman, Chris Young, said he would make sure that happened. The vehicle was not delivered to me for almost a month and it had not been detailed at all! Plus, there was a scrape on the bumper that was not there when I bought the car. I let Chris know and he said he would make it right. He didn't . He said he would overnight touch up paint to me, which I never got. I also asked to be reimbursed the $200 that I had to pay to get the car detailed, since I specifically asked for that to be done. He refused and has not reached out to me since. Following through could have given them a satisfied customer, but only the sale was important, not the service after. More

Great guy. Very friend and welcoming. Remembers my name.Took his time, and gave me the deal i was looking for. Very helpful,give this guy a promotion. name.Took his time, and gave me the deal i was looking for. Very helpful,give this guy a promotion. More

not friendly. Didnt even bothered to ask my name . Poor customer service , felt like he didnt wanted to come to work . should smile more and improve at customer service. customer service , felt like he didnt wanted to come to work . should smile more and improve at customer service. More

Dealing with Marcus was a pleasure. I was going in looking for something new at a certain price point and budget. The original vehicle I was looking at ended up being out of my budget range. Marcus sh looking for something new at a certain price point and budget. The original vehicle I was looking at ended up being out of my budget range. Marcus showed me a few used options that would be in my price range. He was very helpful with fulfilling my needs and wants of a vehicle. He ended up showing me a lower trim Model of the original vehicle I was looking at. At no point did I feel pressured or forced to buy. Between Marcus and Lindsey Iacabbo we were able to come to an agreement on a brand new Tuscon that was a little higher than my original budget but again I did not feel forced in any way to go above my budget, it just worked for my needs. When I picked up the car Marcus spent some time with me going over how to use some of the options on the car and helped me sync my phone to the car. Josh Grace was also great to deal with. I felt that every one I interaction with was open and honest with me. Overall great experience! More

After other stereotypical dealers treated me like a waste of their time, this company did not. They function like a big family and treat you like your in it. I have bought cars before and always felt lied to of their time, this company did not. They function like a big family and treat you like your in it. I have bought cars before and always felt lied to or like the people involved were slimy. That’s certainly not the case with this company. If you need a car, come here and you’ll see there’s no need for the usual adversarial feel that you would have experienced in other places. I hate buying cars but this was a paradoxically great experience. AND I SAVED A BUNCH OF MONEY. More

Horrible customer service. Went in a bought a lime green Kona, our associate was John. Very nice but not the best at making you feel homie and feeling valued. Did not bother to learn our name. We left the f Kona, our associate was John. Very nice but not the best at making you feel homie and feeling valued. Did not bother to learn our name. We left the first day after not making a deal. Said the deal was impossible. 3 days later the manager?? Maybe Chris young called us and tried to renegotiate again with us, coming down even closer where we wanna be. Clearly playing games. Took us 2 days of texting and calling and a bunch of usual dealership games to come to an Agreement. Which was 500$ away from where we wanted to be day one. Here’s the icing on top of the cake. We need a check from them to pay off the previous vehicle. Said it would be ready in 3 days. We are now on day 7 business day. So in summary, lots of generic dealership games, and empty promises. AVOID! More

Marcus and the team at First got me exactly what I was looking for and made it happen in a couple hours. Very efficient without feeling rushed. While I was set on the car and trim level I wanted, Marcus k looking for and made it happen in a couple hours. Very efficient without feeling rushed. While I was set on the car and trim level I wanted, Marcus knows what he is selling and actually took time to show me some other options in different trim levels that would save thousands based on my real needs. Always had a good experience at First Hyundai. More

This is the second time buying from First Hyundai. Both time we have dealt with Lindsey and Myron. They are AMAZING! They are easy to work with and give excellent customer service. I would recommend them t time we have dealt with Lindsey and Myron. They are AMAZING! They are easy to work with and give excellent customer service. I would recommend them to anyone! They get you into what you want for the price you want. More