First Hyundai

I will never purchase a vehicle from First Hyundai again, nor will I ever recommend them. I purchased an Elantra approximately 5 months ago from another dealership. Unfortunately, someone smashed into it and nor will I ever recommend them. I purchased an Elantra approximately 5 months ago from another dealership. Unfortunately, someone smashed into it and totaled it. I stopped in to First Hyundai and spent a lot of time walking around the lot looking for a car, but there wasn’t a salesperson to be found. Eventually, I walked up to the desk inside and asked for a salesperson. Ed Nae came over, I told him exactly what I was looking for, and he said that he had one on the lot. I told him that I just bought one five months earlier and I didn’t want to play the negotiating game again. I offered to pay the same price for the car. Well, he disappears to talk to the sales manager, then returns with a pen and paper asking me to write down what I am willing to pay. I told him that I already gave him a number but he persisted. He offered to “throw in” a free oil change and free inspection stickers for life. Having been at this for a while, we agreed to pay more just to make the deal and be on our way. However, I would have never agreed to pay more, had I known they were going to throw in a ridiculous amount of fees. We met with Paul Andrade for the financing. He said that he would get us the best interest rate possible, then he quoted me a rate that I knew was too high. When I complained he lowered it by a percentage point. I am still wondering why I didn’t get the best rate right up front as promised. Now having been there for hours, I made it perfectly clear that I wasn’t willing to pay for anything optional and I signed all of the paperwork. Paul charged me $199.00 for protection plus, a dollar amount preprinted on the form. When I asked what this was for, he said it was for my FREE inspection stickers for life. Didn’t make sense to pay for something that was “thrown in” for free. After reading the protection plus form, it has nothing to do with inspection stickers at all. It is an optional service that I didn’t need or want. They also charged me another $584.00 in fees, not counting tax, title and registration, which added significantly to the cost of the vehicle. When we asked what they were for, the sales manager said one thing and the finance person said something different. When I told the sales manager how unhappy I was with the fees, he gave me an attitude and walked away. In any event, they both said part of it was to clean the car. I don’t know how much it costs to clean a car with 4 miles on it, but I am sure that I paid too much. They even left plastic on the handles inside. Ed called me to say that the registration came in. I asked him to mail it to me and he said that he would. When I didn’t receive it a week later, I called to confirm that it was mailed. Ed was not there but the guy who answered said it was his boss. He said they don’t mail registrations and I had to drive back from another state to pick it up. I am wondering why Ed never called to tell me that he didn’t mail it like he said that he would. When I bought the first car it came with a Hyundai Assurance Guarantee Certificate which guarantees the trade in value for four years. When I asked why I didn’t receive that with my paperwork, I was told that it only applies to cars financed through Hyundai. I told Paul that my other car wasn’t financed through Hyundai and I received the certificate. Paul said it’s written in the fine print somewhere. I still haven’t found that fine print. I guess I will have to follow up with Hyundai directly on that. More

On 2/4/2012 I had stopped by First Hyundai looking to speak with an individual we were dealing with online. I was immediately greeted by Nicole when I arrived. We talked about the 2011 Santa Fe we were speak with an individual we were dealing with online. I was immediately greeted by Nicole when I arrived. We talked about the 2011 Santa Fe we were interested in from the online quote. The vehicle was intended for my wife, and without her being there, I had asked if we could test drive the Santa Fe to my home so my wife could see the car for herself. Nicole accommodated that request. She went with me to meet my wife and son, we all talked and looked over the car in detail. After I got the "nod" of approval on the car, we drove back to the dealership. Once there I was interested in the dealership itself, I wanted to know the history and background of whom I might be buying a car from. I was pleasantly surprised to find that the dealership was a family business and not a large company. Nicole had explained the many benefits of purchasing at the dealership that you may not find at other locations. I really wanted to know what this dealer could offer that others could not, or didn't. Again, I was pleasantly surprised that this dealer prides itself on "continued" service to their clients. Going into this transaction, I knew what vehicle I wanted....really I could get it anywhere....not just First Hyundai. What I really wanted was an outstanding "product", and that includes the car AND Service....the whole business relationship between the dealer and the customer. Nicole had done an excellent job explaining the benefits. At the end of the day I got the car I wanted at a fair price, and with the financing I required. After the purchase, Nicole had taken it upon herself to make sure the registration and inspections were done properly and timely, and placed an order for a missing gas door release handle. Within a week Nicole has followed up to see if we were pleased and to let us know that the handle to the gas door release lever has arrived and was ready for pickup. I'm confident now that I have purchased from the right dealer, and I got the overall "product" that I wanted. They did an excellent job. I would be happy to recommend this dealer to anyone I know. If anyone had a question about my experience feel free to email me at: sdefor@yahoo.com (no spammers please) More

I had a wonderful experience with Ish at First Hundai. He was curteous and took the time to answer all my questions. I love my car. was curteous and took the time to answer all my questions. I love my car. More

We felt like we were truly in great hands. We would highly recommend this dealership especially mateo riz. Overall experience made us feel very confident in our choice of dealers and salesmen. We fee highly recommend this dealership especially mateo riz. Overall experience made us feel very confident in our choice of dealers and salesmen. We feel that Mateo took a personal interest in our choice of colors and options. More

Our first time buying with First Hyundai there was no stress and went smoothly. Nic was our sale consultant and very informant with all aspect of the car we purchased. We will be going back to buy a sec stress and went smoothly. Nic was our sale consultant and very informant with all aspect of the car we purchased. We will be going back to buy a second vehicle from First Hyundai and will be looking for Nic! Thank You, Karen and Chris More

We had previously purchased a Hyundai at a different dealership, however learned of First Hyundai after the purchase. We get all our service done at First now. Just a few days ago our non-hyundai vehicl dealership, however learned of First Hyundai after the purchase. We get all our service done at First now. Just a few days ago our non-hyundai vehicle was in an accident and totalled. We have purchased a second Hyundai....this time at First! We are thrilled with the treatment we received from them (although not surprised as we visit regularly for service). We are now a proud 2 Hyundai family. We will recommend First Hyundai to anyone we know in the market for a new car. More

First Hyundai is appropriately named because they gave First rate experience. I will be a lifetime buyer at First Hyundai. Greg and his team made this a very pleasurable experience. They helped me get First rate experience. I will be a lifetime buyer at First Hyundai. Greg and his team made this a very pleasurable experience. They helped me get the car I truly wanted. I was going to buy a Honda Civic but there was no comparison in quality and features, the Elantra is a superior car and First Hyundai is a superior dealership. Thanks again for making me a believer! More

The experience I got at the dealership I was very pleased with the staff I dealt with and purchasing a new car.I would reccomend this dealership to a family member or friend. with the staff I dealt with and purchasing a new car.I would reccomend this dealership to a family member or friend. More

This was a great car buying experience. I originally spoke with Christine who told me about the website and to keep checking because used cars are always coming in. I found a car that interested me onli spoke with Christine who told me about the website and to keep checking because used cars are always coming in. I found a car that interested me online and emailed for more information. I received a prompt email back, made a phone call and decided to go down for a test drive. Bobby Orabona, my salesperson, was great because he didn't pressure me, showed me two cars of the type I was interested in, and recognized that I was still emotionally attached to my old SUV. I came back with my husband. He thought it was a nice car. We sat with the Paul in finance who managed to make the mountain of paperwork not seem like a burden at all. The whole experience was so pleasant that I wondered why I had dreaded going car shopping. I have been driving my "new" used car for almost two weeks and I love it! More