Firkins Chrysler Jeep Dodge Ram

We had a great experience at Firkins. Out salesman Scott Betty at the preowned office was excellent to work with. Very professional, polite, friendly! We would do business with Scott and F Out salesman Scott Betty at the preowned office was excellent to work with. Very professional, polite, friendly! We would do business with Scott and Firkins in the future. Awesome, effortless! Thank you for your business! More

I purchased a used vehicle from them and not even a month later I started having problems with my abs system. I emailed my sales person who played it off, telling me that I could bring my car to their shop a later I started having problems with my abs system. I emailed my sales person who played it off, telling me that I could bring my car to their shop and that I "purchased a warranty and maybe it will cover it"... Well, I'm not dumb. A powertrain warranty doesn't cover abs systems. However, I sent another email after I took the car to a tire shop to get my tires balanced since one of the weights fell off. The tire shop advised me that my rear shocks are leaking. So a month of ownership of a used car from Firkins and I have failing shocks and a faulty abs pump. I sent 3 emails total and now Firkins has stopped replying to me.. I've purchased other used vehicles in my life and generally when things go wrong shortly after delivery the dealership fixed them under good faith but I guess there's no faith here.I won't be recommending Firkins to anyone for a used vehicle. More

I own a 2019 2500 cummins. Replaced the original dash in 2021 because it was coming apart. Bought the extended warranty for @$3,000.00 and found out later the dash is not cover Replaced the original dash in 2021 because it was coming apart. Bought the extended warranty for @$3,000.00 and found out later the dash is not covered by the extended warranty(contrary to what the warranty salesman had said. Ram Doesn't Care dropped the ball on two warranty requests and pushed it to the dealer. The Dealers best offer was to split the cost. This is a well know defective part that should be replaced by Ram. This was my experience, I hope yours is better. More

In a year that has already had so much tragedy trading in our truck to purchase a jeep Gladiator from Firkins a dealership we have dealt with so many times should have been smooth! But on the contrary it was our truck to purchase a jeep Gladiator from Firkins a dealership we have dealt with so many times should have been smooth! But on the contrary it was a nightmare and in the end we have NOTHING just more tragedy. After numerous negotiations we went down to Firkins to trade in our Toyota truck for their Jeep gladiator. Only when we arrived we were told a completely different trade value, told Toyotas do not sell on their lot, basically Firkins was being dishonest. So we leave. More texts back and forth. Next day I am told if I agree to leave positive feedback then ONE DAY only they will take my trade still less then agreed upon and sell me their gladiator ONLY IT IS ALREADY SOLD!!! So you are threatening me the customer?!? Then you want my positive feedback. Another person contacts us to FIX the situation, well over a week later and false promises we have NOTHING!!! Why contact us Firkins?!? We agreed to change the color we wanted, change whether we wanted hard or soft top, painted fenders did not matter. Power windows matter, tires matter! Price and trade matter!!! Nope could not find it!!! Then do not contact us!!! Do not say we can fix this!!! Because you can’t!!! You do not care!!! More

Let me start by saying my salesman Chris has been outstanding. I have bought 2 cars from him and he has been extremely helpful. The service/warranty department has been a nightmare. At the end of outstanding. I have bought 2 cars from him and he has been extremely helpful. The service/warranty department has been a nightmare. At the end of September 2023 I bought a certified pre owned Pacifica. In October 2023 I started having issues with the radio and apple play not working. I have taken the vehicle in at least 3 times and the issue is still not resolved. They replaced the original radio with a radio that does not have the apple car play app installed. I have tried explaining that to them and the response I get is I have to wait for an update. They have been telling me for months to wait for the update and they still can not tell when this update will come out. They tried to tell me the issue was with my phone but when they tried hooking up a phone from one of the workers at the dealership it still did not work. During this process I have called the Service Mananger James multiple times and he would not call me back until I called the General Manager John Gross. I have called Mr. Gross multiple times as well and have gotten no response. It has gotten to the point where I had to contact Chrysler directly and they suggested I take the vehicle to a different dealership for a 2nd opinion so I am making arrangements to take it to a dealership in Tampa. If you buy a car from them pray you do not have any warranty issues. More

This dealer had a used Jeep for sale. I called to inquire about purchasing the Jeep cash money no trade-in. Straight sale. They raised the price $2000.00 due to the fact I was paying cash I called to inquire about purchasing the Jeep cash money no trade-in. Straight sale. They raised the price $2000.00 due to the fact I was paying cash and no trade-in. More

First time Sahara jeep owner and without a doubt, one of the worst experiences in buying a new vehicle. Now that there is a "death wobble" that is covered under warranty but that has not been repaired corre the worst experiences in buying a new vehicle. Now that there is a "death wobble" that is covered under warranty but that has not been repaired correctly, everyone at the dealership went dark. Now I have to spend my time dealing with Mopar and NCDS and oh have I learned quite a bit. Even with class actions on this condition, it does not keep them from selling this car. Beware of Firkins as they will ignore you... and if you dream of owning a jeep, think long and hard. Research "death wobble" as this will likely happen to you. More