Firkins Chrysler Jeep Dodge Ram

I purchased a used vehicle from them and not even a month later I started having problems with my abs system. I emailed my sales person who played it off, telling me that I could bring my car to their shop a later I started having problems with my abs system. I emailed my sales person who played it off, telling me that I could bring my car to their shop and that I "purchased a warranty and maybe it will cover it"... Well, I'm not dumb. A powertrain warranty doesn't cover abs systems. However, I sent another email after I took the car to a tire shop to get my tires balanced since one of the weights fell off. The tire shop advised me that my rear shocks are leaking. So a month of ownership of a used car from Firkins and I have failing shocks and a faulty abs pump. I sent 3 emails total and now Firkins has stopped replying to me.. I've purchased other used vehicles in my life and generally when things go wrong shortly after delivery the dealership fixed them under good faith but I guess there's no faith here.I won't be recommending Firkins to anyone for a used vehicle. More

I own a 2019 2500 cummins. Replaced the original dash in 2021 because it was coming apart. Bought the extended warranty for @$3,000.00 and found out later the dash is not cover Replaced the original dash in 2021 because it was coming apart. Bought the extended warranty for @$3,000.00 and found out later the dash is not covered by the extended warranty(contrary to what the warranty salesman had said. Ram Doesn't Care dropped the ball on two warranty requests and pushed it to the dealer. The Dealers best offer was to split the cost. This is a well know defective part that should be replaced by Ram. This was my experience, I hope yours is better. More

In a year that has already had so much tragedy trading in our truck to purchase a jeep Gladiator from Firkins a dealership we have dealt with so many times should have been smooth! But on the contrary it was our truck to purchase a jeep Gladiator from Firkins a dealership we have dealt with so many times should have been smooth! But on the contrary it was a nightmare and in the end we have NOTHING just more tragedy. After numerous negotiations we went down to Firkins to trade in our Toyota truck for their Jeep gladiator. Only when we arrived we were told a completely different trade value, told Toyotas do not sell on their lot, basically Firkins was being dishonest. So we leave. More texts back and forth. Next day I am told if I agree to leave positive feedback then ONE DAY only they will take my trade still less then agreed upon and sell me their gladiator ONLY IT IS ALREADY SOLD!!! So you are threatening me the customer?!? Then you want my positive feedback. Another person contacts us to FIX the situation, well over a week later and false promises we have NOTHING!!! Why contact us Firkins?!? We agreed to change the color we wanted, change whether we wanted hard or soft top, painted fenders did not matter. Power windows matter, tires matter! Price and trade matter!!! Nope could not find it!!! Then do not contact us!!! Do not say we can fix this!!! Because you can’t!!! You do not care!!! More

Let me start by saying my salesman Chris has been outstanding. I have bought 2 cars from him and he has been extremely helpful. The service/warranty department has been a nightmare. At the end of outstanding. I have bought 2 cars from him and he has been extremely helpful. The service/warranty department has been a nightmare. At the end of September 2023 I bought a certified pre owned Pacifica. In October 2023 I started having issues with the radio and apple play not working. I have taken the vehicle in at least 3 times and the issue is still not resolved. They replaced the original radio with a radio that does not have the apple car play app installed. I have tried explaining that to them and the response I get is I have to wait for an update. They have been telling me for months to wait for the update and they still can not tell when this update will come out. They tried to tell me the issue was with my phone but when they tried hooking up a phone from one of the workers at the dealership it still did not work. During this process I have called the Service Mananger James multiple times and he would not call me back until I called the General Manager John Gross. I have called Mr. Gross multiple times as well and have gotten no response. It has gotten to the point where I had to contact Chrysler directly and they suggested I take the vehicle to a different dealership for a 2nd opinion so I am making arrangements to take it to a dealership in Tampa. If you buy a car from them pray you do not have any warranty issues. More

This dealer had a used Jeep for sale. I called to inquire about purchasing the Jeep cash money no trade-in. Straight sale. They raised the price $2000.00 due to the fact I was paying cash I called to inquire about purchasing the Jeep cash money no trade-in. Straight sale. They raised the price $2000.00 due to the fact I was paying cash and no trade-in. More

First time Sahara jeep owner and without a doubt, one of the worst experiences in buying a new vehicle. Now that there is a "death wobble" that is covered under warranty but that has not been repaired corre the worst experiences in buying a new vehicle. Now that there is a "death wobble" that is covered under warranty but that has not been repaired correctly, everyone at the dealership went dark. Now I have to spend my time dealing with Mopar and NCDS and oh have I learned quite a bit. Even with class actions on this condition, it does not keep them from selling this car. Beware of Firkins as they will ignore you... and if you dream of owning a jeep, think long and hard. Research "death wobble" as this will likely happen to you. More

After blowing a gasket in the middle of the freeway, I was able to get immediate service at Ferkins. Jake in the service department was extremely understanding and communicable. I hands-down recommend Fer was able to get immediate service at Ferkins. Jake in the service department was extremely understanding and communicable. I hands-down recommend Ferkins! More

xxxx Poor Service Management. In 2020 our Wrangler had a recall and we were notified that the “parts were in” so we dropped off our vehicle to be repaired. Next thing we know we In 2020 our Wrangler had a recall and we were notified that the “parts were in” so we dropped off our vehicle to be repaired. Next thing we know we get a call telling us that they do not have the parts. 3 Months later we finally received our vehicle back! Fast forward to 2024… In February of 2023 another recall is made on our Wrangler, and when I call in December inquiring about this recall, I’m told they have not received parts yet. While having our vehicle serviced in January of 2024, I ask our Service Coordinator what’s going on with the parts, and I’m told that they have started to trickle in and they have done the service on a few vehicles. I asked that I be next on the list since we are heading north in late February... The next morning, I get a voice message telling me that the parts are in and we can schedule service on our vehicle. When I call to schedule service, I ask to double check that the parts were in. After checking with the Parts Department, I’m told they are in. The day before service I get a reminder call regarding our service, and again, I ask to confirm that they still have the parts. Again, I wait while the Service Scheduler checks with the Parts Department, and the response is “all the part are here”. So, I drive almost an hour to bring our vehicle in for service, I check the vehicle in, and head into the waiting room. After about 15 minutes, I am asked to come outside to my vehicle only to be told that they DO NOT HAVE THE PARTS! After talking to the Service Manager Jason, he tells me that “it’s the Parts Department’s fault”. He goes on to tell me they discovered the issue “late yesterday afternoon” … but no one called to let us know. Janson’s answer: “we have too many services performed in a day to find out who may have been impacted”. Since the recall has to do with a manual transmission, and the fact that there was not a manual transmission Wrangler within a 500-mile radius when we purchased it in late 2018 (and thus we had to order the vehicle) I can’t imagine that anyone else was scheduled to have this same service on that day. The fact is that no one in the Service Department, not the Service Manager, not the Service Coordinator, not the Service Scheduler who supposedly checked to see it parts were there, cared enough to do their job! No one cared enough to properly check for parts. No one cared enough to contact a customer to let them know that they could not perform the service. No one cared enough to even take responsibility for the error! I asked to have the Owner call me to discuss this. Not a single call. No one cares! More