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Firkins Chrysler Jeep Dodge Ram

Bradenton, FL

3.8
2,200 Reviews

2700 First Street

Bradenton, FL

34208

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2,200 Reviews of Firkins Chrysler Jeep Dodge Ram

January 26, 2024

xxxx Poor Service Management. In 2020 our Wrangler had a recall and we were notified that the “parts were in” so we dropped off our vehicle to be repaired. Next thing we know we More

by PeterHyjek
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
James Byrnes
Jan 29, 2024 -

Firkins Chrysler Jeep Dodge Ram responded

Peter, Our Management team has been informed and will be reaching out to you to further discuss. Thank you.

January 22, 2024

Firkins (Scott T. as well as Jason B.) were very attentive, efficient, very personable in helping us finalize our 2023 Jeep Grand Cherokee 4xe Purchase. Highly recomm More

by tkniesoverseas
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Scott Tierny, Jason Byram
Jan 29, 2024 -

Firkins Chrysler Jeep Dodge Ram responded

Thank you for sharing your positive experience with Scott T. and Jason B. during your purchase of the 2023 Jeep Grand Cherokee 4xe at Firkins Automotive. It's fantastic to hear that they were attentive, efficient, and personable throughout the process. We truly appreciate your recommendation, and if you ever need further assistance or have any questions in the future, please don't hesitate to reach out. Congratulations on your new Jeep, and thank you for choosing Firkins Automotive!

September 08, 2023

As a disable Veteran, I had a wonderful purchase experience at Firkins in Bradenton, Florida. to include service after the sale. And did the extra five miles. MURICE, the used car sale manager ver More

by johnsonjoe6741
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Keith, used car sales manager, Rob and James, service managers! Again leave with a smile!!, Gino Finelli, Kevin Shtylla, Craig Hoffman, Jason Byram, Todd Lee, Maurice Aiken
Sep 21, 2023 -

Firkins Chrysler Jeep Dodge Ram responded

Joe, Thank you for sharing your experience with Firkins Automotive. We are honored to have had the opportunity to serve you, and we greatly appreciate your service as a disabled veteran. It's wonderful to hear that our service department, sales team, and general manager provided you with exceptional customer service. At Firkins, we hold veterans in high regard and are committed to recognizing their contributions. Your recommendation means a lot to us, and we're glad you chose us for your vehicle needs. If there's anything else we can assist you with, please don't hesitate to reach out.

July 23, 2023

Brett was the best salesman. He actually stood up for me against the sales manager fighting for the sale. He knew my offer was reasonable and wanted the sale to happen. He was gr More

by Scott
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brett McCant
Jul 24, 2023 -

Firkins Chrysler Jeep Dodge Ram responded

Scott, We appreciate you sharing your recent experience with Brett purchasing your new vehicle. Thank you and Congratulations!

March 15, 2023

Terrible dealer to work with. They try to gouge you with huge document fees. Go somewhere else to purchase a vehicle. Sales team is terrible and don't respond or even have mana More

by JDub
Sales Price Transparency
Recommend Dealer
No
Employees Worked With
Matt Steel, Maurice Aiken
Mar 15, 2023 -

Firkins Chrysler Jeep Dodge Ram responded

Thank you for sharing your feedback about your recent experience. Most dealerships in the state of Florida have a Documentary fee and we are actually one of the lowest in our area. Also per the state of Florida, if we charge one person, we have to charge everyone the same. I have passed along your feedback to our General Manager. Thank you.

Mar 15, 2023 -

JDub responded

There is no need to charge huge fees and the response is just "justifying" the huge document fee. This has nothing to do with State of Florida but wanting to gouge the customer.

December 04, 2022

RUN! "manager" Josh Scutt and GM John Gross. You know why. Make it Right! I purchased a 21 Gladiator in 4/2021. I have received letters about your tra More

by Pissed Off
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Josh Scutt
October 18, 2022

I called to make sure that a part is in stock, was confirmed and price told. Spent 40 min in traffic (one way) and all of the sudden the price is about 60% higher. When I told him that I called just a More

by McCarthy
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Austin Bloome
Oct 18, 2022 -

Firkins Chrysler Jeep Dodge Ram responded

Mike, We would like to learn more about your recent experience with our Parts Department. If you could, please give me a call at 941-301-2587 or email me at atucker@firkins.com. Thank you -Amanda Tucker (Internet Manager)

Oct 19, 2022 -

McCarthy responded

Hi Amanda, I don't know what else there is to say. The price on the phone was 5 bucks, in store it was over 8 bucks. Keep in mind that this is the price for just ONE screw. A product that costs maybe 20 cents to manufacture, and is being sold by MOPAR directly for currently $3.15. Item no: 6512338AA, Torx Flange Head Bolt, Mounting. How can you charge over $8 for that?! That's flat out a ripoff. I ordered the part form another dealer for $2.83. Another example? Oil pressure switch was quoted for $87.70. I bought it for less than half ($41.44) from another Dodge dealer. Since your parts employee insisted on the higher price I assume this is company policy. Why would I want to spend any more money with a company like that? Let alone buy another car from you.

September 07, 2022

Have been a customer of Firkins Service Department for many years. Always helpful, friendly and gets the job done in a timely fashion. More

by nar11210
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric & Joe Murphy
Sep 08, 2022 -

Firkins Chrysler Jeep Dodge Ram responded

Thank you for being a loyal Firkins customer. We appreciate you taking the time to let us know you had a good experience. Thanks again!

September 01, 2022

First time here since moving to Bradenton. So far so good. Thanks Firkins Jeep CD More

by D
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kyle Johnson
Sep 01, 2022 -

Firkins Chrysler Jeep Dodge Ram responded

Thank you for choosing Firkins Service Department for your vehicles needs. We appreciate it and we look forward to seeing you again!

August 30, 2022

Very efficient knowledge able and work was done to my satisfaction would recommend this dealer More

by Wsbrissette
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kyle Johnson
Sep 01, 2022 -

Firkins Chrysler Jeep Dodge Ram responded

We appreciate you taking the time to leave us a 5-star review. Thank you.