Firkins Chrysler Jeep Dodge Ram

Shawn in the Service department did a great job. He got me out quick and I appreciate that. Everyone there is always so helpful. This is second vehicle I have purchased from Firkins I will be back me out quick and I appreciate that. Everyone there is always so helpful. This is second vehicle I have purchased from Firkins I will be back More

They were very prompt and efficient appointment was on time and did not take long. Service people and everyone involved were friendly and very courteous. time and did not take long. Service people and everyone involved were friendly and very courteous. More

Easy to make service appointments. Staff very courteous & professional. The wait time is ok but can be improved. I dropped off car truck at 6:50am and it was done at 8:15. professional. The wait time is ok but can be improved. I dropped off car truck at 6:50am and it was done at 8:15. More

Nothing but the best service, Joe Murray & his assigned technician to Service my vehicle was prompt and kept me well informed! My experience was the best in town by far! technician to Service my vehicle was prompt and kept me well informed! My experience was the best in town by far! More

The service department was very good and a sales person Joe help me purchase a extended warranty on my car and was very helpful explaining everything big thumbs up for Firkins!!! Joe help me purchase a extended warranty on my car and was very helpful explaining everything big thumbs up for Firkins!!! More

My a/c compressor went bad on my way home from work. I called the dealership and asked if they could just take a look and verify the problem. After some misunderstanding as to what I wanted done, Joe Murr called the dealership and asked if they could just take a look and verify the problem. After some misunderstanding as to what I wanted done, Joe Murray talked to me and told me to bring it in. He confirmed it was an a/c problem and in a matter of just over 2 hours my compressor was replaced and I was on my way home. He also told me about a recall issue and got me set up to deal with that issue. That was over and above service. More

I went in not really expecting to get the challenger. And it is my dream car. Hellraizin and black interior. The ride is so great. But They were able to give me a good deal it is my dream car. Hellraizin and black interior. The ride is so great. But They were able to give me a good deal More

I bought a Jeep Grand Cherokee Trail Hawk diesel at Firkins in Bradenton, FL. I was talked into a four oil change pre-buy offer; now being told it "expires" based on time rather than the four 'occasio Firkins in Bradenton, FL. I was talked into a four oil change pre-buy offer; now being told it "expires" based on time rather than the four 'occasions' I was sold on - not good since I am not a high mileage driver. During oil change number two a couple months ago I was told there was a recall on the EGR Cooler but they didn't have the parts so could not do it during that service session. Got the official notice from Jeep corporate on the "Important Safety Recall" in the mail several weeks later. I phoned Firkins, being passed through three different phone forwards (at least they were live people). At the Service Department, number two says "Oh yeah, that recall will take a while for you to schedule because we can only get one of those parts per month and you are looking at about seven months out"; you need to talk to the Parts Department (no response to my question of why hadn't it been ordered when I was in last time and the part wasn't in stock). Number three is the Parts department who attempts to get me off the phone by saying "I need the VIN" with a tone like ... surely you don't have it; but I did. Then I was told "Oh, that's really not a recall 'yet', it's just an advanced notice of a recall that is coming." I indicated that "Well, that is certainly NOT how the "Important Safety Recall" from Jeep headquarters is worded." At that point I was basically totally blown off since they wouldn't order a part of a 'non-existent' 'pending' recall. So I indicated I would, therefore, make my next phone call to the NTSB to assure they are aware that the notification of recall by Jeep Corporate may NOT be satisfying the intent of the National Traffic and Motor Vehicle Safety Act referenced in the first line of the "Important Safety Recall" from Jeep headquarters. More

I had a Fri 9:40 app to repair my air. Picked up my car Mon 4:00. Your scheduling of appointments every 40 min makes lots of $ for you and dissatisfaction for your customers. I will think twice before usi Mon 4:00. Your scheduling of appointments every 40 min makes lots of $ for you and dissatisfaction for your customers. I will think twice before using Firkins. More

Everyone was great to deal with. Only issue was there was only one key fab and they made me pay $150 to get a other one with with a truck that only had 1167 miles on it. only one key fab and they made me pay $150 to get a other one with with a truck that only had 1167 miles on it. More