Firkins Chrysler Jeep Dodge Ram

I just bought a 2021 Brand New Jeep from you guys at Firkins Bradenton. I decided to purchase something new because i didnt want to keep paying for repairs on a used car or risk breaking down in the fut Firkins Bradenton. I decided to purchase something new because i didnt want to keep paying for repairs on a used car or risk breaking down in the future. Brad the sales associate who helped me find my new vehicle was outstanding and personable but the VERY next day after purchase, my passenger door wouldn’t lock. I park my Jeep in a crowded parking garage for work, so for security reasons I needed to get this fixed asap. When i took it to the Firkins Service department, Sean the Service Advisor told me they wouldnt provide me with a loaner vehicle for the day because it wasn’t a “safety” issue but the wait wouldnt be too long. After waiting 4 hours with no one communicating to me what was going on. (I even had to cancel two doctors appointments while waiting). Sean finally told me the issue was a part that would take 4-5 days to be delivered and that they wouldn’t provide me with a car loaner in the interim. I was finally able to speak to the Manager James. James greatly lacked professionalism and customer service skills. He told me “car dealerships” arent required to provide a car loan while a vehicle is being serviced” and that it is a customer courtesy. I guess a courtesy that a customer, who just purchased a brand new vehicle from them doesn’t deserve? I greatly regret purchasing a vehicle from Firkins Bradenton. More

Horrible experience for my son on his first new vehicle. Service manager James very unprofessional with attitude and associate Sean wasn't any better. This department could benefit from a customer service w Service manager James very unprofessional with attitude and associate Sean wasn't any better. This department could benefit from a customer service workshop. More

Service department is terrible and not organized. Staff is not friendly, they let you wait hours with no updates on your vehicle, and manager is rude. is not friendly, they let you wait hours with no updates on your vehicle, and manager is rude. More

Excellent service from scheduling to work performed service tech Ken outstanding as he always is work on vehicle was performed to our expectation and warranty honored service tech Ken outstanding as he always is work on vehicle was performed to our expectation and warranty honored More

My vehicular is over a year old and because of the cova I have not driven very much only have about 4450 miles took car in for an oil change the took me in but had to wait a little while but didn’t mind that have not driven very much only have about 4450 miles took car in for an oil change the took me in but had to wait a little while but didn’t mind that. Vehicle is a Pacifica More

Very responsive and helpful. They actually did all the work required in a timely manner. The Service Advisor was very helpful and kept me upto date on my car. work required in a timely manner. The Service Advisor was very helpful and kept me upto date on my car. More

5 outa 5 stars. Thanks. Mark was super helpful snd the staff were all accommodating and polite. I will use firkins in the future. Great staff were all accommodating and polite. I will use firkins in the future. Great More

The dealer made it fast and easy to purchase my vehicle. Rhonda O’Brien was a delight to work with. She answered all of my questions and was timely in her response ms to me. Rhonda O’Brien was a delight to work with. She answered all of my questions and was timely in her response ms to me. More

Always a good experience. I have worked with Joe for several years through several different vehicles and he has never let me down. I would recommend Joe and your service to anyone.’ several years through several different vehicles and he has never let me down. I would recommend Joe and your service to anyone.’ More

Service Advisor Joe Murray gives excellent Customer Satisfaction by listening to the customer, identifying the problem and providing reasonable cost-effective solutions. I have always had great service Satisfaction by listening to the customer, identifying the problem and providing reasonable cost-effective solutions. I have always had great service experiences at Firkins. More