Firkins Chrysler Jeep Dodge Ram

Competent Friendly Buying Experience Our Sales Representative Burt was very professional and knowledgeable about the Grande Cherokee LTD.we purchased. Least stressful car buying experie Our Sales Representative Burt was very professional and knowledgeable about the Grande Cherokee LTD.we purchased. Least stressful car buying experience ever and my wife agrees. More

Wow a dealer that belives in service to the customer Appointment kept in a timely fashion. Also waiting area clean and comfortable. Employees are courteous and listen to what you have to say . I will ret Appointment kept in a timely fashion. Also waiting area clean and comfortable. Employees are courteous and listen to what you have to say . I will return for any further service work needed . More

Lease Purchase of New Jeep GC Upland Brad Saunders was our salesman and was just awesome. We had spent the past year going back and forth discussing options and each time he was extremely Brad Saunders was our salesman and was just awesome. We had spent the past year going back and forth discussing options and each time he was extremely helpful! The lease purchase went quickly and didn’t take all day! I would highly recommend! More

Once again great service Our salesman Don was great. Once again it paid off to go to Firkins. We bought our Jeep in May 2017 from Firkins and returned last weekend to Firkins Our salesman Don was great. Once again it paid off to go to Firkins. We bought our Jeep in May 2017 from Firkins and returned last weekend to Firkins to purchase our new truck and received excellent service. Thank you! More

Best buing experience ever! Joey Tyson and the whole team made this the smoothest car buying experience I've ever had. Got a great deal great financing in no time at all. Was one Joey Tyson and the whole team made this the smoothest car buying experience I've ever had. Got a great deal great financing in no time at all. Was one of the highlights of our Vacation! More

Excellent experience Everything went according to plan. Our sales guy Brad was easy to deal with and responded fast. We bought a car here even being from fort myer because Everything went according to plan. Our sales guy Brad was easy to deal with and responded fast. We bought a car here even being from fort myer because that had a great price and good selection. More

Purchase Found the this vehicle online, 3 hour drive. They waited for me after hours to get this deal done. Great service and would do it all over again. Thank Found the this vehicle online, 3 hour drive. They waited for me after hours to get this deal done. Great service and would do it all over again. Thanks guys! More

Poor communication We Found a vehicle on Autotrader. Communicated via e-mail regarding the vehicle and agreed to go in on Monday morning between 8 and 10. Arrived a few We Found a vehicle on Autotrader. Communicated via e-mail regarding the vehicle and agreed to go in on Monday morning between 8 and 10. Arrived a few minutes before 10:00 to be told they sold the vehicle the night before. We wasting the morning driving, paying tolls, stuck in traffic. We would never deal with these people! We wonder if they ever had the vehicle!!! Very poor costumer service!!’ More

2019 Jeep Cherokee My car lease end this month. was going to purchase the car, however they where having a special, so I lease another car at less price than my car Jeep My car lease end this month. was going to purchase the car, however they where having a special, so I lease another car at less price than my car Jeep Cherokee limited 2015, top of the line. I lease a Jeep Cherokee 2019. So far so good, More

Body shop My car was wrecked in August. The other persons insurance told me to take it to Firkins Chrysler Jeep Dodge. A good friend of mine told me don't do it My car was wrecked in August. The other persons insurance told me to take it to Firkins Chrysler Jeep Dodge. A good friend of mine told me don't do it. She had taken her daughters car there to be fixed and not even 2 miles down the road her engine shut down because of the dealership putting it back together incorrectly. Well against better judgment I took my car there. After it was repaired and picked up we had major rainstorms and I took it through my car wash. We then noticed my headliners was full of mold and water damage. This was because the dealership forgot to replace the plug in the door. This damage was the headliner down the walls and all in the floorboard. I had clothes ruined and my car was ruined. They also didn't paint the hatch back correctly. I called Firkins who said bring it in. I took my car in and they said it would be fixed in 3 days. Gave me a rental that held 5 people (I have 7 in my family) and said it's only 3 days. This was the second week of October. Well after numerous calls they finally called me last Thursday December 14th to say my car was ready. 2 months! I went to pick up my car and was mortified. The headliner was falling down due to broken clips. My back bumper that they had just fixed was wrecked! The front bumper was also wrecked. Someone at the dealership had opened a can of paint remover by my car and splashed the hood. Little dots of no paint down to bare metal. There were parts missing on the inside and the chemical smell was awful. It also had a flat tire. Plus they said it was fully detailed 3 times and my car was still filthy. So today they called me to say my car was ready again. I went to pick up my car and wanted to cry. It smells so bad like chemicals. My youngest daughter has brain cancer , heart problems and asthma. My husband is disabled and couldn't even sit in the car. He got sick. They plugged my tire and left the plug sticking out 1/2 inch. The headliner was full of black finger prints. I called and asked for the GM and John Gross the CFO answered. He was as rude and as big of an xxx as could be. He stated the the car smelled bad because of my husbands service dog being in it 4 months ago. Said he didn't see any finger prints and that they fixed the two spots they wrecked it and the paint problems. He said my car was dirty when I brought it in. Yes it was. But it didn't have mold nor smell awful. He is so arrogant it's terrible. Save yourselves do not use this dealership for repairs. More