Findlay Toyota - Service Center

Brandon Snowden is super helpful, polite, and informative. He takes care of all of our company vehicles and does an excellent job keeping us up and running. Thank you so much! informative. He takes care of all of our company vehicles and does an excellent job keeping us up and running. Thank you so much! More

I previously purchased a service plan that included three oil changes. I never received a covered oil chabge under my service plan and on this visit I was told I had zero covered oil changes left. I'm not oil changes. I never received a covered oil chabge under my service plan and on this visit I was told I had zero covered oil changes left. I'm not sure how that works since I purchased three and received zero. I was then offered the opportunity to purchase another service plan, which was laughable. More

The reception process needs improving. When I arrived, it took a while to be acknowledged. I told them I had a 2.15 75k service appointment. They asked me who I was there to see! I had no When I arrived, it took a while to be acknowledged. I told them I had a 2.15 75k service appointment. They asked me who I was there to see! I had no idea who would handle My service, presumably the next available service coordinator. I then just stood and waited with no one tolling me what to expect. In the past (for 4 years) it has always been a smooth procedure. I arrive. I get greeted. They put a number on the car, take my keys and send me into the reception area to talk to a specific person. I would suggest that the ‘receivers’ should carry tablets that bring up my scheduled details (I booked online), acknowledge that I am being checked in and then hand me off to the service coordinator. Natalie listened politely to my suggestion. The service took longer than expected, complicated by an issue with the battery. Natalie did a good job under the circumstances. I have no idea who Tyler is. The car seems to be working nicely. I like Findlay and I want to stay loyal but I did feel this experience was not as good as in the past. The meet and greet was the main issue, with many red-shirted helpers walking around but no one approaching me. More

Findlay Toyota customer for 20+ years and always the BEST! See Rick Glenn or Iman to buy cars as we have purchased several vehicles from them over the years and Incredible and you have to love John BEST! See Rick Glenn or Iman to buy cars as we have purchased several vehicles from them over the years and Incredible and you have to love John Barr and Stephanie - Will never go anywhere else!! More

I don't know who Tyler Campuzano is? The guy who helped me was Tim. But everyone I encountered was very Nice! Even John Barr! 😁👍🌟 The guy who helped me was Tim. But everyone I encountered was very Nice! Even John Barr! 😁👍🌟 More

Aimee was awesome. She explained everything that needed to be done and kept me informed throughout the process. I will definitely book future service with Aimee. She explained everything that needed to be done and kept me informed throughout the process. I will definitely book future service with Aimee. More

Great customer service! Very professional work great company all together. Would recommend them to friends and family. Very professional work great company all together. Would recommend them to friends and family. More

Findlay Toyota always provides excellent service. They are professional, knowledgeable and friendly. The original purchase experience was great and the periodic maintenance has been exceptional for They are professional, knowledgeable and friendly. The original purchase experience was great and the periodic maintenance has been exceptional for years. More

Emilio is very professional and great at his job. He kept me updated on the status of my vehicle. Thank you sir. He kept me updated on the status of my vehicle. Thank you sir. More

My favorite. Service writer remembers my name and vehicle always. Very kind as well. The work is good. Service writer remembers my name and vehicle always. Very kind as well. The work is good. More