Findlay Toyota - Service Center

I have never had such a positive experience at a dealership service department. Nick Kennon, Service Consultant, was helpful and professional. They completed my vehicle in the time they estimated. dealership service department. Nick Kennon, Service Consultant, was helpful and professional. They completed my vehicle in the time they estimated. More

Parts Dept......I recently broke a exterior plastic piece on my Tacoma. I looked up the part number and saw that Toyota had a MSRP of $196 for it. Looking on the internet, I found an average price of $130 (p on my Tacoma. I looked up the part number and saw that Toyota had a MSRP of $196 for it. Looking on the internet, I found an average price of $130 (plus shipping). None of the prices were more than $160 to my door. Since we are in a "Hard time right now", I decided to buy locally, so I contacted Findlay Toyota, Parts Dept. and was told the price was $218 plus tax.....($18 more than the MSRP). I decided just to go get the part and be finished with the project. I drove to Findlay Toyota and contacted the girl behind the parts counter. She stated the part was now $236, plus tax. I told her of my previous inquiry and Toyota's MSRP, and asked why the price kept going up. She replied, " We are independently owned & operated, we can charge what we want"..I stood there, and just shook my head from side to side, then I turned and walked out. I am aware that during tough times Car dealers turn to their Service & Parts Departments to make up the differences in lost sales....But "WOW"! More

Super A Service Rep First of all I highly recommend Andrew Wilhems in Service, he was recommended by a good friend who only loves getting quality service from great indiv First of all I highly recommend Andrew Wilhems in Service, he was recommended by a good friend who only loves getting quality service from great individuals. I should have listened to him since the beginning lol. Andrew is 100% real, respectable and wont waste your time trying to insist a maintenance package not even required for your car. I have gone through 3 service reps in Findlay and they all give the same speech, up sell maintenance you dont even need, lie to you about what is needed to get but to find out it wasn't needed at all but because they wanted to make extra cash from you. Andrew Wilhems isn't like the 3 service reps Ive gone through. Im sure you're reading this to find a Service Rep. So ask for him and he will take care of you More

Excellent! Our entire family loves our Toyotas. We have been coming to Findlay Toyota for the last 20 years, not only to service our vehicles but to buy new ones Our entire family loves our Toyotas. We have been coming to Findlay Toyota for the last 20 years, not only to service our vehicles but to buy new ones. Doron Boringer has made the buying experience hassle free and truly enjoyable. We love our FJ Cruiser and we would definitely buy our next vehicle from him! We are so happy with the excellent service that this dealership provides that we recommend it to anyone who needs reliable maintenance and/or repair for their vehicles. We especially appreciate the personal attention and professionalism that Andy Wihelms, our service consultant, has always provided us. Thank you so much! More

Service Rick Jenkins is outstanding keeps me informed throughout the service process. Rick is an asset to Findlay Toyota. I would recommend him as anyone's s Rick Jenkins is outstanding keeps me informed throughout the service process. Rick is an asset to Findlay Toyota. I would recommend him as anyone's service advisor. I will definitely be requesting him from now on. If there is a 5 star rating for Rick, I would give him a 10. More

Not what I expected from Toyota My wife had her Highlander serviced and did not get what she paid for. Her oil was filled above the fill line. I went and spoke to the Service Man My wife had her Highlander serviced and did not get what she paid for. Her oil was filled above the fill line. I went and spoke to the Service Manager Coty Dehnert who had a technician come out to our place to check the oil level. The Toyota Certified Technician verified it was over filled. As well as filled all 4 tires due to being under filled. I guess they just say they check your tire pressure when you pay for this service. I’m not trying to tell you to stay away. That’s completely up to you. I’m only telling you what happened to us. There are other Toyota Dealers in this town. I was given a full refund. No apology no obvious effort to make the situation right. More

Met my expectation They are very patient and kind answering my questions. As a new driver,Gerry helped and teached me how to operate my new car,very much appreciated!Als They are very patient and kind answering my questions. As a new driver,Gerry helped and teached me how to operate my new car,very much appreciated!Also to Michael Lopresti at Brandon Grade..thanks a lot for your excellent service! More

Any problems fixed asap and correctly Nobody else services my Sienna. These guys are good, Matt Stanley takes good care of us. Use them. Service for the last 4 years perfect, quick, done r Nobody else services my Sienna. These guys are good, Matt Stanley takes good care of us. Use them. Service for the last 4 years perfect, quick, done right. More

Customer service Great Customer service they took care of my needs and always took time to listen to what I had to say. Also they told me what to look for on my car fo Great Customer service they took care of my needs and always took time to listen to what I had to say. Also they told me what to look for on my car for future needs.. More

Service on my 2018 Toyota I have bought or leased about 4 cars from your dealership. The last time my car was serviced in July I showed the technician the damage to the passen I have bought or leased about 4 cars from your dealership. The last time my car was serviced in July I showed the technician the damage to the passenger door. I said every car that I have leased or bought from your dealership has ended up with the same damage to the passenger side of the vehicle. When I pointed out this to the tech he said well maybe it's the way you park! Since the damage is on the passenger side of the vehicle I would have had to hit my husband's truck when I parked the vehicle. This tech was rude to suggest that I caused the damage myself. More